Ratings based on 517 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Brampton

Hotel needed and still needs much work!

Posted Dec 11, 2017
I've stayed at this location 4 times since 2012, but was never disappointed until this stay. Our room had just been updated but the tile floor was cracked and posed dangerous chips and a sharp edge, the rug was easily lifted and there was no threshold between the tile and rug. We had an ant problem on the bathroom counter top and had to live with ant bait traps for two weeks. The bed mattresses were subpar in quality and comfort and the shower tiled walls had holes in the grout in numerous places. During our stay we had a neighbouring room with a noisy fighting couple for not one night but three nights and the counter staff and management were made aware by several rooms of the rocus. But did little to nothing until on the third night I went to the front desk and flipped out and had one employee raise his hands and actually say "what do you want me to do about it"! And suggested I call the Police instead of him. The owner should however know that there are at least two staff members that are excellent for action and customer service, thanks to Marvin and Givincy, very worthy employees!! Hopefully the next time if we decide to give it another chance this property will be back up to greatness! Final suggestion keep breakfast open until 10:30AM as people on vacation would like to sleep in a little. And not have some of the breakfast staff make patrons feel unwanted at 10AM like we're inconveniencing them!!! Customer service and satisfaction is the name of the game here!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Convenient location and wonderful breakfast.

Posted Nov 15, 2017
Stay at this hotel was very nice. The room was clean and comfortable. The only negative was the renovations going on. Luckily we were there a Sunday and holiday Monday so the work only affected us on Tuesday when we were leaving. There is a nice pool and hot tub with towels provided. The staff was very pleasant and cordial, and we really enjoyed the more than sufficient "continental" breakfast. We could easily walk to restaurants and grocery stores for snacks or meals. We would definitely recommend the hotel to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was being remodeled.

Posted Nov 14, 2017
Pros: Hotel was being remodeled so stay not Standard
Cons: Finish remodel
Location: Nice downtown location
Hotel was being remodeled so stay not up to Standards
3 out of 5
by A verified traveler from Florida

Posted Nov 13, 2017
Sofabed matress was to thin! The ceiling is bad conditions.
1 out of 5
by A verified traveler

Horrible!

Posted Nov 13, 2017
Horrible! Front desk clerk rude and sarcastic, dusty outdated room. Hotel need majo renovations.
2 out of 5
by A verified traveler from texas

is under construction

Posted Oct 14, 2017
good enough it was good for pass the night but not for stay during the day
5 out of 5
by Amy

Great Hotel

Posted Sep 16, 2017 on Hotels
Everyone very helpful in our time of need. With all the stress being pushed in the staff they never acted any different.
1 out of 5
by A verified traveler from bradenton fl

This hotel is ugly still under remodel since July

Posted Sep 16, 2017
I never checked in. WHEN I WENT IN THE GUEST RELATION gentlemen would not check me in. Expedia promised my refund. I went to Marriott at a cheaper price in Lakewood raanch
4 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
The stay was very good. But they don't have laundry.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel. Pool was nice.

Posted Sep 2, 2017
Pros: Location to the beach and close to restaurants.
Cons: Upgrade the computer. It was slow.
Location: You have the beach and easy access to restaurants.
The staff was nice and friendly. The breakfast was decent. Overall a good experience.