Nice features, odd service, leaking gutter
Posted Jan 30, 2016 on Hotels
Good things: room was beautifully laid out, good size, bed tremendous. Loved the t-pigs. Poor things: couldn't sit at desk, so not good for business stay. Ground floor room with unsecured windows so couldn't leave windows open overnight (as a woman travelling alone, it would have been better to assign a first floor room). Room way too hot with no way of cooling it. Room service delivered cheerfully, but carried outside from kitchen, uncovered, in howling gale. Guttering leaking, so constant drip overnight onto windowsill was like "water torture" - almost no sleep. Waited over 5 mins in breakfast room to be served as no staff visible, then waited over 5 minutes in reception to check out as no one there (when on business the speediness of these things matter!)however appreciate not being marketed as "business hotel". Wasn't asked how my stay was, so volunteered the information about the drip, which was taken in a rather so-so manner, no real apology. Probably won't stay again, which is a shame as the bed really was tremendous.