Ratings based on 308 Verified Reviews

3.1 out of 5
50% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 17, 2018
Comment from Hotel Management
Jun 18, 2018 by Hotel Management , Hotel Management
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Jun 2, 2018
Been at much better hotel of this branch in Iowa
Comment from Hotel Management
Jun 4, 2018 by Hotel Management, Hotel Management
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Jun 1, 2018
Nice hotel however the WiFi was down during my stay.
4 out of 5
by A verified traveler

Posted May 22, 2018
it was fine no issues
Comment from Hotel Management
May 24, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted May 7, 2018
Tv kept freezing and the staff said Was wind Wasn’t wind was entire stay Finally when I was leaving they said they had someone coming out
Comment from Hotel Management
May 7, 2018 by Hotel Management , Hotel Management
Thank you for the comments. We are sorry your stay was interrupted by maintenance issues with your room. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management 
5 out of 5
Recommended
for Everyone
by A verified traveler from Braintree

Good for the buck!

Posted Mar 25, 2018
No many amenities but not expensive also I had an impression that many rooms were rented by DTA for displaced families.
Comment from Hotel Management
Mar 26, 2018 by Hotel Management, Hotel Management
Addy, thank you for selecting Extended Stay America for your accommodation and for sharing your review. We are happy to know you had a good stay with us and liked many aspects of our hotel and that you found us to be a good value for the price you paid. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Mar 25, 2018 on Hotels
We have stayed there several times.. some rooms are ok.. you get what you pay for.. But this last stay.. I went to use the microwave, the (micrwave) dish and all underneath was soaking wet. I can only assume the dish was placed in there wet, IDk. I Went to open the window and the bottom of it started to come out. The curtains were Nasty. When i closed them they were very dusty and had white stays everywere. Ehen the front desk called our room, the phone handle was sticky and gross.. we won't be returning...
Comment from Hotel Management
Mar 27, 2018 by Hotel Management , Hotel Management
Susan, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Mar 21, 2018
Its dirty. Screens were coming out of the windows. In need of a major renovation.
Comment from Hotel Management
Mar 23, 2018 by Hotel Management, Hotel Management
We sincerely apologize that our hotel fell short of your standards. Your feedback with regard to cleanliness is discussed with the concerned team with an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Smells like weed all the time

Posted Mar 20, 2018 on Orbitz
Not bad at all. Good size room. The pillows were tiny and awful, and the hallways and elevator stank of weed 24/7, but that's because of the people not the place. There was no housekeeping for the 5 days I was there. No maid service. Not sure if that's normal or not.
Comment from Hotel Management
Mar 24, 2018 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
3 out of 5
by A verified traveler

Posted Mar 17, 2018 on Hotels
Comment from Hotel Management
Mar 18, 2018 by Hotel Management, Hotel Management
Jill, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management