Not the room I paid for.
Posted Jun 20, 2016 on Hotels
I recommend this hotel based in the service, cleanliness, and it's proximity to Boston. I did have a problem with my reservation, because I selected a room with two queen size beds, but the hotel gave me a room with only one. When I told them about the mistake, they said that they did not have another room available, and that our room had a sofa bed that we could use. After driving for four hours from NYC, I was to tired to argue or to find other accomodations, so we stayed. I feel cheated, and I will speak to Hotels.com about this matter.
Comment from Hotel Management
Jun 30, 2016 by Ryan, Hotel Management
Good day Oli,
Thank you for taking the time to complete the online review of your recent stay. We are very sorry we were not able to accommodate your requested room type. We do all that we can to ensure that every guest has the best possible stay.