Ratings based on 1,344 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Hotel is ok, but bit outdated.

Posted Jul 26, 2016
A/c was too noisy, did not like small windows But generally quite, staff seemed to be nice
Comment from Hotel Management
Jul 29, 2016 by HyattPlaceBBManager, Hotel Management
Thank you for taking the time to share your comments. We greatly value your feedback as our guest. I am sorry that the AC unit was to noisy. Please know that we have taken action to ensure this problem does not occur again. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We are certainly glad to know that you enjoyed other aspects of your stay with us, and we look forward to welcoming you back to Hyatt soon.
5 out of 5
by A verified traveler

Posted Jul 19, 2016
Great location. Much shopping in the area. Legal seafoods attached. Worth the little extra money.
Comment from Hotel Management
Jul 22, 2016 by Hyatt Place Manager , Hotel Management
Thank you for your comments. We are thrilled to hear you enjoyed our location. We look forward to welcoming you back to Braintree soon!
5 out of 5
by A verified traveler from Boston

Convenient

Posted Jul 12, 2016
Great proximity to shopping and eating venues, easy access to highway. On site parking and free breakfast
Comment from Hotel Management
Jul 22, 2016 by Hyatt Place Manager , Hotel Management
Thank you for your time in positive a review of our property. We are so happy to hear that you enjoyed our location and breakfast. Thank you for making Hyatt your hotel of choice, and we excitedly await your next visit!
5 out of 5
by A verified traveler

Nice hotel. Staff entered my room while indecent.

Posted Jun 29, 2016
Nice hotel! But staff entered the room while I was indecent.
Comment from Hotel Management
Jul 22, 2016 by Hyatt Place Manager , Hotel Management
Thank you for your review of our hotel. We apologize for any inconvenience cause by the Room Attendant entering while you were not ready. We appreciate your feedback and will use this information to improve our experience for all our guests. We are certainly glad to know that you enjoyed other aspects of your stay, and we look forward to having you back at Hyatt again soon!
4 out of 5
by A verified traveler from Birmingham, AL

Close to Boston and Affordable

Posted Jun 6, 2016
Close to Boston and convenient to Downtown as well as the surrounding areas. Very good rate considering the level of service and closeness to Boston.
Comment from Hotel Management
Jul 22, 2016 by Hyatt Place Manager, Hotel Management
Thank you for taking the time to review our property. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay. We hope to see you again the next time you return to the Boston area.
5 out of 5
by A verified traveler from Waterloo, ON

Great hotel. Close to what you would need.

Posted Jun 6, 2016
Conveniently located, this hotel offers what you would need for a stay away. With malls, stores and restaurants within close proximity, it's the perfect spot to stay.
Comment from Hotel Management
Jul 22, 2016 by Hyatt Place Manager, Hotel Management
We are happy to hear that you enjoyed our location and the proximity to the mall! I appreciate the comments that you have shared with us!
5 out of 5
by A verified traveler from g

Posted Jun 6, 2016
Very clean and in a great location. I would recommend this hotel to a family member.
Comment from Hotel Management
Jul 22, 2016 by Hyatt Place Manager, Hotel Management
Thank you for sharing your positive feedback with us and your fellow travelers! We are so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future!
5 out of 5
by A verified traveler from Jacksonville, FL

Major Mall right across the street!!!

Posted May 15, 2016
Pros: Free breakfast, which was an assortment of everything. We were with a big party of people so to wake up and not have to drive anywhere was a plus!!
Cons: No comment, very happy with this place😉
Location: 20 minutes from the North Side of Boston which hosts an array of unbelievable restaurants. Highly recommend LaSummas and Mikes Pastries.
For me, to wake up and see a Macy's department store from my window was a SCORE and a half. I live in Jacksonville and the closest Macy's to me is in Orlando. This was a "bonus" for me and I will only stay there from now on!
5 out of 5
by A verified traveler

Posted Apr 30, 2016 on Hotels
Very clean and nice room !
2 out of 5
by A verified traveler

Thought it would be better since it is a Hyatt

Posted Apr 30, 2016
Pros: Not too much. Was fair but won't stay there again.
Cons: Staff friendliness. House keeping.
Check-in not too friendly; although provided room at early check-in. No water offered at check-in. No room service which is very inconvenient, although there is 24/7 ordering; no one delivers. Room lighting absolutely horrible. Bed and pillows are old and uncomfortable.
Comment from Hotel Management
May 3, 2016 by HyattManager, Hotel Management
Thank you for taking the time to provide us with feedback on your experience. We are very sorry to hear that you do not wish to stay with us again, and that your experience was less than satisfactory. The fact that the staff was not friendly is very disappointing, as this is not the environment that we strive to create for our guests. We typically offer water to all guests at check in, and also apologize that this did not happen with you. We will be addressing the staff based upon your comments in an effort to improve customer service and efficiency. Engineering has also been notified about the poor room lightning, which we hope to improve as well. Thank you again for the comments and we hope that you do choose to give us another try in the future.