Initial Room was dirty
Posted Sep 2, 2016
When I arrived, the chair and the table were dirty, covered in dandruff or something similar to that. The staff changed my room which was helpful, however, that room was also dirty with hair around the bathroom sink. I stayed for several days- but my towels and face cloths were often not replaced, even though the used ones were removed from the room. I would likely not stay there again.
Comment from Hotel Management
Nov 9, 2016 by Darlene Janssen, General Manager, Hotel Management
On behalf of my Team we are very sorry that you did not have a great stay. We will be sure to review your comments with our Team to ensure they are checking to replenish and clean the rooms daily as they should have been. This is definitely not our operating standards and I do appreciate that you have informed us of this situation so that we can rectify it. Thank you again