Ratings based on 190 Verified Reviews

3.7 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Brandon

Pool condition

Posted Dec 20, 2016
We had a great stay, but it turned out that many people came to use the pool as did we. Way too many people in the pool, and so water clarity dropped off. Not really the hotels fault, but it did take away from. Our experience.
Comment from Hotel Management
Dec 20, 2016 by Aaron T, Hotel Management
Our apologies Natgan for how many people were in the pool, it was a busy weekend with Basketball and Hockey teams at the hotel so we do apologize for it effecting your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from lampman sk

Christmas shopping

Posted Dec 1, 2016
Good hotel. Pool was hectic as there was an 11 year old hockey tournament on. I recommend this hotel!
Comment from Hotel Management
Dec 5, 2016 by Aaron T, Hotel Management
Glad you enjoyed your stay Sasktraveller. Our apologies for the pool being busy with kids from the hockey tournament.
4 out of 5
by A verified traveler from Ontario

Poor customer service

Posted Nov 19, 2016
Pros: Location and Tyson at the restaurant was very welcoming and his customer service was excellent.
Cons: Staff attitude
Location: Location is great.
The general managers reply to my complaint was poor. I have stayed at this hotel many times due to its location but the general managers poor customer service will make me rethink my stay there on my next trip.
Comment from Hotel Management
Nov 23, 2016 by Aaron T, Hotel Management
My apologies for the poor customer service that you received from me, as I had mentioned in the email on that Saturday that was not the intent of my response. I am glad that Tyson and the restaurant were welcoming and you enjoyed the experience as a whole.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great stay!

Posted Nov 15, 2016
Location: Fun n games arcade Thunderbird Bowling Little Shoppe
Swimming pool was a popular place for birthday parties, greeting and wait staff were prompt and friendly in the restaurant. Check in and check out were efficient. I only felt ripped off as I booked my room on expedia therefore not being able to utilize free breakfast coupons. Free breakfast coupons were only given if I had booked through the hotel directly.
Comment from Hotel Management
Nov 17, 2016 by Aaron T, Hotel Management
Thanks for the feedback M. Glad you enjoyed the stay and Brandon.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Just like home

Posted Nov 13, 2016
Pros: The hotel staff went out of their way to make sure all my needs were met! The pool needed some repair but overall my favourite hotel in Brandon! Also
Cons: The pool needs a new lining installed and pool side room are too hot. Better air conditioning is required in the original part of the hotel.Iris
Location: Close to everything you need. My kids like to swim and there is a Tim's in walking distance!
My room is very comfortable nice beds to sleep in and very spacious!
Comment from Hotel Management
Nov 15, 2016 by Aaron T, Hotel Management
Thank you for the feedback. We are working with the company on the pool liner, as that liner is 3 years old and we are already having issues with it. We have also started the upgrade of our heating and cooling system, which will help alleviate the heat issues in the rooms. Glad to hear we are your favorite hotel in Brandon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to a bar, very easy to find and get to.

Posted Nov 7, 2016
Very welcoming and positive, gorgeous bar inside of the place and the pool and slide were great!
Comment from Hotel Management
Nov 7, 2016 by Aaron T, Hotel Management
Glad you enjoyed your stay. Thanks for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2016
Had a great stay. It was clean, comfy and good service for a reasonable price!
Comment from Hotel Management
Nov 4, 2016 by Aaron T, Hotel Management
Thank you for the feedback. Glad you enjoyed your stay, and we look forward to seeing you again at the Royal Oak Inn
2 out of 5
by A verified traveler

Posted Nov 1, 2016
Room was not as booked on Expedia and when asked was told those rooms were under maintenance.
Comment from Hotel Management
Nov 4, 2016 by Aaron T, Hotel Management
My apologies for the mistake in the booking. Thank you for bringing it to my attention. I will address it with the Guest Service Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Oct 30, 2016
Pros: Staff
Cons: Noise from outside
Staff was very helpful, great stay! Was a great place
Comment from Hotel Management
Oct 31, 2016 by Aaron T, Hotel Management
Glad to hear you enjoyed your stay, hope to see you again at the Royal Oak Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2016
we were not here long, just a quick sleep over, but found the hotel nice and clean and comfortable. all that I was looking for.
Comment from Hotel Management
Oct 28, 2016 by Aaron T, Hotel Management
Thanks for the great feedback and the possitive review. I am glad you enjoyed your stay.