Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Oklahoma

wonderful staff

Posted Aug 10, 2016
Staff was amazing. Only problem we had was the shower going from hot to cold but they were completely booked for the weekend.
Comment from Hotel Management
Aug 11, 2016 by Bob W., Hotel Management
Dear Laurie, Thank you for the wonderful score. We look forward to seeing you in the future. Bob W - GM
4 out of 5
by A verified traveler from Oxford, MS

Clean hotel in great location

Posted Aug 8, 2016
Pros: Location, cleanliness, updated
Cons: Air conditioning, breakfast area, nicer staff
Location: Wonderful location right next door to Pasghetti's, Montana Mike's, Titanic Museum, and right across the street from the wax museum
Overall, this is a clean, comfortable hotel right in the middle of all the action on 76. I was a little disappointed at check-in, however, as I had requested a ground floor room because I was traveling with my handicapped mother. I was told that when booking with a third party, such as Expedia, the staff never sees the requests, therefore, they are not granted. I've booked Expedia hotels for years and have never encountered this problem. The management did send a reply stating that they are working on a new property management system to receive requests and that a large party had previously booked the first floor rooms months ago. The hotel was clean and quiet. We booked a room in the main building with interior hallway and queen beds. The room was spacious, updated, and I especially appreciated the double sinks. The beds were pretty comfortable and the linens were nice. It was very hot outside, so we had to operate the air on high and 64 degrees constantly to keep the room cool. The pool areas were nice and clean. I cannot comment on the breakfast area because it was too crowded each day to get inside the door. In other reviews I've read, this seems to be the norm. Also, our coffee pot was not cleaned and coffee was not replenished each day. We had to go to the front desk twice to get more toilet tissue, because no extra roll was left after cleaning, but the room was cleaned to perfection.
Comment from Hotel Management
Aug 11, 2016 by Bob W - GM, Hotel Management
Thank you Regina. I know we covered many of your observations in another review. We appreciate your valuable insight. Bob W - GM
3 out of 5
by A verified traveler from Hebron, IN

It was "ok"

Posted Jul 19, 2016
Pros: The staff was always pleasant.
Cons: Provide more options for a hot breakfast or have some things premade (pancakes etc).
Location: Great location. You can walk to many attractions. Be prepared to have to wait awhile to get out onto the street if driving! Heavy traffic all day!
Rooms were VERY small. Water pressure was minimal. Ended up eating at the restaurant across the street because of a lot of people at the free breakfast and not enough seating. Plus you had to wait a long time to make a waffle or pancakes. We tried going to breakfast at different times and it was the same or they were out of food. We had to ask for toilet paper because they wouldn't leave any extra in the room. You will get what you pay for.
Comment from Hotel Management
Jul 29, 2016 by Bob W - GM, Hotel Management
We are sorry that we did not exceed your expectations. Summer is an extremely busy time with families visiting, yes we agree the breakfast room gets crowded. We leave two rolls of toilet paper in every room and always add more when requested. Bob W - GM
3 out of 5
by A verified traveler

Nice place

Posted Jun 26, 2016
If you're looking for something new this is not the place but if you are looking for friendly and clean place to stay, this is it. My kids loved our suite, pool out our back door and the hot breakfast was awesome. Would definitely stay again!
Comment from Hotel Management
Jul 6, 2016 by Bob - GM, Hotel Management
Thank you for the very nice comments but we want to earn a 5 out of 5 the next time. Please let us know how we can improve.
5 out of 5
by JULIA from MIDLOTHIAN IL

GREAT HOTEL

Posted Jun 21, 2016 on Hotels
We had a great stay..the staff at this hotel are great..they cannot do enough for you..the breakfast is great and the ladies that work the breakfast shift are so friendly and nice..the pool maintenance crew are so great..if I have one complaint it is the faucets..they are the pull up kind and you need some muscle to pull up and than the water pressure is really slow but other than that a perfect stay..would stay here again.
Comment from Hotel Management
Jun 24, 2016 by Bob, Hotel Management
Julia, thank you for the wonderful comments and score. I'll be sure to let Casey and her breakfast staff how much you appreciated their excellent service. We look forward to seeing you again in the near future. Bob W - GM
4 out of 5
by Jennifer

Posted Jun 13, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Bob, Hotel Management
Thank you Jennifer for the nice score. Bob W - GM
5 out of 5
by Michelle

Posted Jun 13, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Bob, Hotel Management
Thank you!! Bob W - GM
5 out of 5
by Carol from Oak Creek, WI

Great staff, great location and ADA friendly too!

Posted Jun 12, 2016 on Hotels
We had a stadard 2 queen bed room and had no problem parking electric scooter in room and plugging it in. Also, had no problems with using a walker in the bathroom and plenty of aisle space in the room too. Great location and staff was so kind!!! We had a great time!
Comment from Hotel Management
Jun 18, 2016 by Bob, Hotel Management
Dear Carol, thank you for the wonderful score and comments regarding your recent stay at the Best Western Center Pointe Inn. We're so glad that you found our rooms to be spacious and ADA compliant. We hope to see you again in the future. Bob W - GM
3 out of 5
by A verified traveler

Posted Jun 9, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Bob, Hotel Management
Sorry that we did not meet your expectations. Bob W - GM
4 out of 5
by Joel

Posted Jun 5, 2016 on Hotels
Comment from Hotel Management
by Bob, Hotel Management
Thank you Joel for the rating. We hope to see you again. Bob W - GM