Ratings based on 521 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from missouri

Good hotel for a great price

Posted May 22, 2017
Enjoyed the hotel very much! Outside pool wasn't open yet but still had the indoor pool. Only bad experience was on our last night there was a group of adults getting drunk in the pool area, using inappropriate language and being loud, so we cut our swimming time short. The staff was always extremely friendly! Every time you passed one they always acknowledged you and said good morning or hello. The lady who was working in the breakfast area was so friendly and made a point to talk to everyone who came in! Our room was clean and comfortable. Water got extremely hot in the shower, which was definitely a good thing! The hotel was close to a lot of attractions and restaurants that were in walking distance. My kids really enjoyed the small game room. Overall we had a pretty good experience and would definitely book this hotel again!
Comment from Hotel Management
Jun 19, 2017 by Bob - GM, Hotel Management
Thank you AG for the 5 star rating and nice comments. We apologize for the unruly team and their parents during your visit. We hope to see you again in the future. Bob - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, AR

Friendly staff, great location , clean rooms,

Posted May 15, 2017
The staff was very friendly. Nice clean rooms, great selection for breakfast, we were able to walk to several attractions, including titanic which was right next door.
Comment from Hotel Management
Jun 19, 2017 by Bob - GM, Hotel Management
We appreciate the 5 star rating Bailey. We hope to see you again soon. Bob - GM
3 out of 5
by A verified traveler

Conveniently located

Posted Apr 27, 2017
Pros: convenience
Cons: Update everything
Location: We were within walking distance of Titanic Museum (wonderful), Hollywood Wax Museum, Clay Cooper Theater, and Mountain Joe's Restaurant (delicious).
The motel was conveniently located right off of Hwy 76 and close to some major attractions, but it was outdated and a little depressing. We only saw the desk staff when we checked in and out, but they were nice. I never saw any other staff, but the room was cleaned every day. The spa tub was nice, but it was SO big that it took 30 minutes to fill it and it was very unwieldy to get in and out of and very uncomfortable once inside it. The shower is also in the tub, and husband did complain about the awkwardness of getting in and out of the "shower." But, overall, it wasn't a total bomb. It was clean, convenient, cheap, and breakfast was available every morning. So I will call it an average or slightly below.
Comment from Hotel Management
Jun 14, 2017 by Bob - GM, Hotel Management
Dear V, I apologize that we did not meet your expectations during your recent visit. We're glad to hear that you enjoyed most everything except our two person jacuzzi tub. Please give us another opportunity in the future. Bob - GM
4 out of 5
Recommended
for Everyone
by A verified traveler

On the strip

Posted Apr 16, 2017
The hotel is overall fantastic. The hotel is right on the strip and within walking distance to many places. The room was clean and modern
Comment from Hotel Management
Apr 21, 2017 by Bob - GM, Hotel Management
Dear Anon, thank you for the kind words and nice score. We look forward to seeing you again. Bob - GM
4 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Branson Vacation

Posted Apr 6, 2017
Pros: Parking be the door - no stairs. Breakfast had good choices and we enjoyed it. Great coffee.
Cons: Bathroom sink wouldn't drain. One door card wouldn't work - had both changed. One worked once and never again. Glad we had two.
Location: We shopped ..... then went to the Keeter Center to end our vacation. Going to Top of the Rock on last day, sunshine and warm temp welcome.
First visit - enjoyed. Hotel right in the heart of everywhere we went. Restaurant, Montana Mike's, right in front and others in walking distance. Quiet area -- good selection.
Comment from Hotel Management
May 24, 2017 by Bob - GM, Hotel Management
Dear Mom/Daughter, we're glad to hear that you had a nice visit. Please contact the Front Desk immediately with any issue you may be having while visiting our hotel so we may correct the issues. Hopefully you did call and the sink was fixed right away. Please come see us again. Bob - GM
3 out of 5
by A verified traveler from Arkansas

Cheaply made Hotel

Posted Mar 28, 2017
The staff was very sweet but the hotel itself was cheap quality! The shower felt like it was going to collapse through the floor (I'm not a heavy person), and the rooms are in some areas out of date. Some of the hotel has been updated and some of it hasn't! I could've stayed somewhere a lot nicer for the same price! I won't stay there again. The pictures online made t look a lot nice than it is!
Comment from Hotel Management
Mar 30, 2017 by Bob - GM, Hotel Management
Dear Anon, we apologize for not meeting your expectations. We have recently finished renovating all 162 rooms with new furniture, carpet, curtains and fresh paint. We agree that our front building looks older but it is also our most requested building to stay in. We have future plans to upgrade it's appearance. We're sorry you may not stay with us but hope you will continue to enjoy all that Branson has to offer. Bob - GM
4 out of 5
by Lacey

Good location

Posted Mar 27, 2017 on Hotels
Great location! The breakfast was great. The rooms were comfortable. Mattress could be much more comfortable. Service was excellent.
Comment from Hotel Management
Mar 29, 2017 by Bob, Hotel Management
Thank you Lacey for the feedback regarding your stay with us. We hope to see you again. Bob - GM
4 out of 5
by Dennis

Just A Few Hiccuops!

Posted Mar 26, 2017 on Hotels
Advertised photo was not as accurate as it should have been. The service was great, so was the breakfast attendant and those at the front desk. Things like the shower did not work properly, hot and cold water could. It exist simultaneously, trash had not been empitied in one of the trash receptacles and particles of food under the bed.
Comment from Hotel Management
Mar 29, 2017 by Bob, Hotel Management
Dennis, I'd like to apologize on behalf of the entire staff for not exceeding your expectations. I will speak with the Executive Housekeeper to make corrections. Wish I understood more regarding your photo comment. Bob - GM
5 out of 5
by Charles

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Bob, Hotel Management
Thank you for the 5 star rating Charles! Bob - GM
3 out of 5
by A verified traveler

Stay Was Okay

Posted Mar 26, 2017 on Hotels
Hotel was old but clean. Staff was friendly and housekeeping did a great job. Bed was hard. Indoor pool was cold and small. Hot breakfast was very nice but so many people were eating the staff couldn't keep up. I suggest going early.
Comment from Hotel Management
Mar 29, 2017 by Bob, Hotel Management
Dear traveler, Spring break does put quite a lot of stress on the pool with the number of kids getting in and out. The heater works hard but tough to keep up. Spring break is over and the pool has returned to a pretty constant 86 degrees. Please come see us again. Bob - GM