You get what you pay for
Posted Dec 31, 2016
We decided to stay here because it was a good $20 a night cheaper than another hotel we previously stayed at. One positive was location...but that was about it. Went to use the pool and hot tub and that room was jam packed. Every table was full and so were the pool/spa. Kids were throwing a football to each other across the pool and hitting other patrons on the process. So we decided to come back in the morning. Pool opens at 8:00 but spa does not. Opens at noon instead. Why? No staff could give me a good reason. Eggs in free breakfast were very watery and coffee was grainy. Rooms had s musty, old smell and there was no hot water the morning after we got there. To top it off, three cop cars showed up the night we got there to investigate a possible theft from a few rooms, at least that's what the people were talking about to the cops. When I did finally use the pool the second morning, there were gobs of hair floating throughout the pool. Gross! On a positive note, the staff were friendly. Next time I'll cough up the extra $20 per night and stay somewhere we know has been great to us in the past.
Comment from Hotel Management
Jan 6, 2017 by Bob - GM, Hotel Management
Dear Irritated, We regret that we did not meet your expectations during your stay. We admit that the hotel was extremely busy with the Youth Conference that was in progress in Branson. 4 teenagers per room puts a strain on the pool, breakfast and hot water. We didn't open the hot tub until noon because for the safety of all our guests we drained, scrubbed, reheated to proper temperature. You saw how many people were using the pool the previous night. The pool had been vacuumed and strained in the early morning hours prior to a large group of kids that used the pool prior to their conference. We're sorry that some hair was left behind. We don't know anything about 3 police cars showing up but we did have 1 police car show because one of the kids called 911 by accident and hung up. One officer was dispatched to make sure everyone was safe. Our hotel is not normally this busy and we regret we may not have an opportunity to show you our normal level of service. Thank you for noticing that even with the extreme crowds our staff were still very friendly.