Ratings based on 491 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Convenient hotel in the center of the strip

Posted Jan 1, 2017
Centerpointe was great. Clean and comfortable. Nice sized indoor pool and hot tub. Breakfast was hot and tasty. The bed was more firm than I like it but even that was not bad.
Comment from Hotel Management
Jan 6, 2017 by Bob - GM, Hotel Management
Dear benofkc, We appreciate the wonderful score and kind comments. We look forward to your return visit. Bob - GM
2 out of 5
by A verified traveler from Joplin area

You get what you pay for

Posted Dec 31, 2016
We decided to stay here because it was a good $20 a night cheaper than another hotel we previously stayed at. One positive was location...but that was about it. Went to use the pool and hot tub and that room was jam packed. Every table was full and so were the pool/spa. Kids were throwing a football to each other across the pool and hitting other patrons on the process. So we decided to come back in the morning. Pool opens at 8:00 but spa does not. Opens at noon instead. Why? No staff could give me a good reason. Eggs in free breakfast were very watery and coffee was grainy. Rooms had s musty, old smell and there was no hot water the morning after we got there. To top it off, three cop cars showed up the night we got there to investigate a possible theft from a few rooms, at least that's what the people were talking about to the cops. When I did finally use the pool the second morning, there were gobs of hair floating throughout the pool. Gross! On a positive note, the staff were friendly. Next time I'll cough up the extra $20 per night and stay somewhere we know has been great to us in the past.
Comment from Hotel Management
Jan 6, 2017 by Bob - GM, Hotel Management
Dear Irritated, We regret that we did not meet your expectations during your stay. We admit that the hotel was extremely busy with the Youth Conference that was in progress in Branson. 4 teenagers per room puts a strain on the pool, breakfast and hot water. We didn't open the hot tub until noon because for the safety of all our guests we drained, scrubbed, reheated to proper temperature. You saw how many people were using the pool the previous night. The pool had been vacuumed and strained in the early morning hours prior to a large group of kids that used the pool prior to their conference. We're sorry that some hair was left behind. We don't know anything about 3 police cars showing up but we did have 1 police car show because one of the kids called 911 by accident and hung up. One officer was dispatched to make sure everyone was safe. Our hotel is not normally this busy and we regret we may not have an opportunity to show you our normal level of service. Thank you for noticing that even with the extreme crowds our staff were still very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Nice place to stay.

Posted Dec 25, 2016
Loved Branson and this hotel which is directly next to the Titanic.
Comment from Hotel Management
Jan 6, 2017 by Bob - GM, Hotel Management
Thank you Sam for the 5 star rating and nice comments. We look forward to your return visit. Bob - GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to many attractions.

Posted Dec 19, 2016
Friendly staff, clean hotel and easy access to area attractions.
Comment from Hotel Management
Jan 6, 2017 by Bob - GM, Hotel Management
Dear Anon, We appreciated that you took the time to review our property. Please come again. Bob - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Centrally located. Really quiet rooms. We like it

Posted Nov 24, 2016
Was not pleased with Expedia. First time to use it and will not use again. Will go straight thru the hotels to book from now on
Comment from Hotel Management
Nov 26, 2016 by Bob - GM, Hotel Management
Dianne, we're glad you chose the Best Western Center Pointe Inn. We hope to see you again in the future.
4 out of 5
by A verified traveler

Conveniece and clean

Posted Nov 23, 2016 on Hotels
It was a good stay!
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for the nice score and comments. Please come see us again. Bob - GM
4 out of 5
by A verified traveler

Great strategic location, Good Hotel 9/10

Posted Nov 21, 2016 on Hotels
Great location Good stay
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you. We appreciate you took the time to review us. Bob - GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Would stay here again!

Posted Nov 21, 2016
Pros: Friendly staff, clean room
Location: Wax museum, mini golf across the street, Titanic museum next store, steak house also next store
The staff was very friendly and helpful! Beside the pool they had a small game room with pool table the kids loved it. It kept them entertained for hours!!!! Which was nice since it was very cold the weekend we were there so no mini golf or other strip activities outside for us! Breakfast was pretty good staff in kitchen was a really nice woman who greeted you with a smile, she was very attentive to everyone's needs and made sure food kept getting replenished. Would have no problem staying here again
Comment from Hotel Management
Nov 26, 2016 by bob - gm, Hotel Management
Thank you for the wonderful review. I'll be sure to let Casey in breakfast know that you appreciated her Friendly, Fantastic Service. Bob W - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from US

trip with friends to see shows

Posted Nov 11, 2016
it was all good. reasonable prices and good services. good location. I will stay here again.
Comment from Hotel Management
Nov 11, 2016 by Bob - GM, Hotel Management
Thank you Jim for the wonderful review and score. We hope to see you again in the future. Bob W - GM
3 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

It could have been better if I got the right size.

Posted Nov 7, 2016 on Orbitz
Pros: What I liked about this hotel was that it was on the main strip.
Cons: Better linen I'm not said to let it wasn't clean but it look old.
Location: We were right on the strip the Titanic wax museum hits town all of the shows 1015 minutes from Silver Dollar City. There are plenty of stores and phar
I asked for queen size bed we got a full size bed it wasn't mentioned at check-in. There was a refrigerator and a microwave in a TV. There was a full breakfast every morning. It seems like everybody enjoyed it.
Comment from Hotel Management
Nov 11, 2016 by Bob - GM, Hotel Management
Roundone, The reservation that came to us through Orbitz was for a room with 2 double beds. We didn't say anything because we believed that is what you booked. We always urge our guests to call the hotel to confirm they have booked what they were hoping for. We hope to see you again. Bob - GM