Indoor pool, sun loungers
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Reviews of Best Western Music Capital Inn

3 out of 5
Best Western Music Capital Inn
3257 Shepherd Hill Expy, Branson, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 963 reviews" "
Rating 8 - Good. 273 out of 963 reviews" "
Rating 6 - Okay. 83 out of 963 reviews" "
Rating 4 - Poor. 33 out of 963 reviews" "
Rating 2 - Terrible. 19 out of 963 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty good overall. The pool area is clean and well maintained. The hot tub jets do not work so it's like sitting in a hot bath. The rooms are clean and spacious. If you like a very firm bed then you'll love these. Breakfast was very good. Biscuits and gravy, waffles, eggs, sausage, cereal, the list goes on and on......
Stayed 1 night in Apr 2024
Response from Joy Brown General Manager on Apr 15, 2024
Thank you very much for your kind words Brittany. We look forward to your next stay with us.

10/10 Excellent

Melinda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joy Brown General Manager on Mar 30, 2024
Thank you very much. I am so glad that you enjoyed your stay and we look forward to your next visit.

4/10 Poor

Tiffany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When we arrived they only had my reservation for one room, not two even though I had the confirmation email from Expedia showing I reserved two rooms. The place is old and it shows. The pool and hot tub are WHY we booked there and the pool was nice but the Hot Tub was completely torn apart and drained. They never mentioned that when we checked in and were talking about sitting in the hot tub that night :(
Stayed 1 night in Mar 2024
Response from Joy Brown General Manager on Mar 25, 2024
I am very sorry that we did not meet your expectations. I have go into our system and I only see one reservation. Once again I am sorry that we did not have a second reservation. Our hot tub and sauna are in the process of being renovated. The whole hotel will be going through a major renovation from top to bottom. We will be doing some throughout the season and then a major part will be done come January 2025. I hope that you will come back and see all the improvements that will be happening.

10/10 Excellent

Schnary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!!
Stayed 1 night in Mar 2024
Response from Joy Brown General Manager on Mar 24, 2024
Thank you for staying with us. We look forward to you staying with us again.

6/10 Okay

Edna

Traveled with family
Check- in supposed to be 4, but the room not ready till 6
Stayed 1 night in Mar 2024
Response from Joy Brown General Manager on Mar 23, 2024
I want to apologize for the late check in time. We had both washer out of service as brand new ones were being installed. I know it was not the right time to be doing so, but in this business no time is the right time. I do hope that you enjoyed your stay and will stay with us again.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the beds.
Stayed 3 nights in Mar 2024
Response from Joy Brown General Manager on Mar 21, 2024
Thank you very much for staying with us. We are in the process of getting new beds. I hope that you will stay with us again.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Breakfast the first day was a little borderline compared to other Best Westerns as the batter for the waffles was thick as cement and almost unusable plus the breakfast burritos seemed like little more than tortillas with sauce smeared on them. The second day was more acceptable. Some of the equipment in the fitness center didn't work quite right. The rest of the hotel was okay but the air seemed a little stuffy and humid. Overall it was okay but not as good as many other Best Westerns.
Stayed 2 nights in Mar 2024
Response from Joy Brown General Manager on Mar 21, 2024
Thank you for staying with us. I am sorry that you did not like the burritos. I am also sorry about the waffle batter. I will have my breakfast attendants keep a closer eye on the thickness.

10/10 Excellent

Brandi

Stayed 2 nights in Mar 2024
Response from Joy Brown General Manager on Apr 11, 2024
Thank you for staying with us. We look forward to your next visit.

2/10 Terrible

Franklin

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Joy Brown General Manager on Mar 20, 2024
I am sorry that you did not have a wonderful experience with our hotel. I am not sure what the issues were and I would like to know so that I can address them. I would like to be able to gain you business again. We are going to be doing a full renovation of the hotel over the next year. If I can be of any assistance please feel free to reach out to me.

4/10 Poor

Zac

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Joy Brown General Manager on Mar 20, 2024
Thank you for staying with us. I am sorry that we did not meet your expatiations. Our hotel is getting ready to undergo a full remodel over the next year. We hope that you will give us a chance to win your business.

2/10 Terrible

Blair

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found bed bugs in our room. We did not end up staying here. Staff wasn’t apologetic or helpful in this time
Stayed 1 night in Mar 2024
Response from Nicole on Mar 15, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Mark, paris

Traveled with family and small children
Liked: Cleanliness, staff & service
Was not aware the pool was.out of service
Stayed 2 nights in Feb 2024
Response from Joy Brown General Manager on Mar 20, 2024
Thank you for staying with us. I am very sorry about the pool. We were in the process of redoing the pool and not all the supplies arrived in time. I look forward to you staying with us again.

10/10 Excellent

RICK

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool for kids to enjoy. Breakfast options made our trip enjoyable.
Stayed 2 nights in Dec 2023
Response from Helen on Jan 8, 2024
Rick thank you for staying with us.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Helen on Jan 8, 2024
Juan thank you for staying with us.

8/10 Good

Austin, Miami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly for the most part and the room was decently nice for the price, however; the only thing that i disliked was the fact that checkout was at 9AM (which was completely fine) but before it was even 9AM, it was actually 8:48 AM on the dot, a worker knocked on our door once and then immediately proceeded to open the door without hesitation. Thabkfully we had that extra dead bolt lock on the door because otherwise that staff member would've gottan a front row seat of me completely nude, as i was changing clothes at the time being. I completely understand that it was Christmas eve (12/24/23) and im sure all staff was just in a hurry to get home to loved ones but if check out time is 9 AM, then no one should be knocking on our door, especially trying to open our door before it's even time to check out. Would I stay here at this property again? Yes I would, however though, I would most definitely be mentioning the situation to the staff member while checking in to make it very clear it wasn't okay & won't happen again. 7/10 - & that's on the high side!
Stayed 1 night in Dec 2023
Response from Helen on Jan 8, 2024
Austin thank you for staying with us. We are sorry you had an issue.

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room, good breakfast, nice indoor pool and hot tub, friendly staff.
Stayed 2 nights in Dec 2023
Response from Helen on Jan 8, 2024
Angie thank you for staying with us.

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with a huge jet tub. It was for my kids and it was covered with black mold. Then they closed the pool because the key pad couldn't keep people out. So guest couldn't use it. I reported the mold and they didn't clean it. Also the tub was covered in the guest body hair. Absolutely disgraceful and disgusting. It's very dated and over priced.
Stayed 2 nights in Dec 2023
Response from Helen on Dec 11, 2023
Jessica I'm very sorry that you had an issue with your room while you were. We appreciate you letting us know right away of the issue you had. The head housekeeper did go and re-clean your room as soon as you heard there was an issue. Unfortunately the pool was not open due to the door being kicked in from another guest. We do have to keep all guest safety as our number one priority and it will be reopen just as soon as possible.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Helen on Dec 11, 2023
Danielle thank you for staying with and we are so happy you enjoyed your stay.

6/10 Okay

MATTHEW

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved the sauna, but the hot tub was out. It was the main reason why I picked this hotel over others. That was disappointing. Room was clean. Bed was comfortable. Tv was rather small.
Stayed 1 night in Nov 2023
Response from Helen on Dec 2, 2023
Matthew I'm so very sorry that the hot tub was down while you were here. The part has been replaced and is now up and running. Best Western is upgrading their tv's so at the end of 2024 all tv's in all guest rooms will be 55 inch smart tv's

10/10 Excellent

Latosha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a quick trip the staff was very friendly and attentive. The rooms were clean and the kids really enjoyed the pool area.
Stayed 1 night in Nov 2023
Response from Helen on Dec 2, 2023
Latosha thank you for staying with us and we are very happy you enjoyed your stay.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice motel. Clean, not as quiet as other places, convenient for driving, disappointed the hot tub not working, the lady at breakfast was very friendly and helpful, enjoyed her.
Stayed 5 nights in Nov 2023
Response from Helen on Dec 2, 2023
Robert thank you for staying with us. We are happy you enjoyed the lady in breakfast area. Hot tub is now up and running.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Helen on Dec 2, 2023
Mark thank you for your great review.

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient. The breakfast was great and the elderly lady that worked there was very helpful. I enjoyed the quiet area where the hotel was located. I felt safe. The cleaning ladies were very friendly.
Stayed 4 nights in Nov 2023
Response from Helen on Nov 22, 2023
Shelly thank you for staying with us and we are very happy to know you enjoyed your stay. We look forward to having you back again!

4/10 Poor

Valerie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The pool is large and nice. The facility is beautiful. The lobby was decked out for Christmas and very cozy and quiet. The problem came when our kiddos took their shower after swimming and the bathtub would not drain. We had to get them out mid-shower and unrinsed because the tub was filling up. We called staff who did respond immediately and was unable to unclog the tub. Then insued a frantic effort to find us another room. We were told the hotel was booked but they had rooms set aside for emergencies. So we thought we would be moved and got our kids into the new room and finishing their shower, while we, the parents, started packing up our stuff. However then we were informed we couldn’t sleep in the new room but only use it for the shower. We could use it whenever we wanted but we couldn’t sleep in the room, which was baffling. We had to threaten the staff to refund us our money before they allowed us to sleep in the emergency room. After that the room was fine and the night was fine. In the morning, the key cards would not work and my daughter was yelled at by staff for going into the breakfast without shoes (which she couldn’t find because I had picked them up and put them in a bag during the transition the night before). My daughter cried. The customer service definitely needs major improvement. We won’t be choosing this hotel to stay at ever again.
Stayed 1 night in Nov 2023
Response from Helen on Nov 19, 2023
Valerie I am so very sorry that you experienced issues while you stayed at our hotel. It was always the expectation for you to move into the new room from the start of your issue. I have spoke to the two associates that you delt with about making sure that they are clear on what needs to happen in issues like this. I'm glad to hear that you did end up in the new room for the night. As for the issue in breakfast, I have spoke with the breakfast attendants to make sure they always talk to the parent and not the child regarding this issue. It is city code to not allow people in the breakfast room without shirts and shoes. We do have to adhere to city code but it could have been handled in a different way as to not upset the child. Thank you for bringing these both to my attention so I could address them right away. We would love to show you that this isn't normal for our hotel so we would love for you to come back and see us again.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The ladies at the desk were very friendly and gave good instructions on our room and where breakfast would be, they were also helpful is showing us where we were and what was around the hotel. The thermostat is the room did not work so I had to use the dial in the unit. The room was very clean, plenty of pillows to choose from and the beds were good. The pool was nice and clean, the hot tub did not have a timer and only one jet worked fully and another partially worked. The breakfast was good, it was nice to have the meat changed and not always the same. There was extra seating in the lobby for overflow during breakfast on the busy days.
Stayed 4 nights in Nov 2023
Response from Helen on Nov 13, 2023
Thank you Jonathan for the review. We are glad you enjoyed yourself.

10/10 Excellent

Crystal

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Manager on Nov 6, 2023
Crystal thank you for staying with us and we are so happy you enjoyed your stay. Come back again!

8/10 Good

Galo

Stayed 3 nights in Oct 2023
Response from Helen on Nov 13, 2023
Thanks for staying with us Galo. We look forward to you coming back again soon.

6/10 Okay

michele

Stayed 2 nights in Oct 2023
Response from Helen on Nov 13, 2023
Thank you Michele for staying with us.

2/10 Terrible

albert

Stayed 5 nights in Oct 2023
Response from Helen on Nov 13, 2023
Albert we are sorry that you didn't enjoy your stay with us. If you would like to let us know what you didn't enjoy we would be happy to listen and make adjustments were needed.

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Helen on Oct 30, 2023
Thank you Terry for your stay and for your review.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very polite, helpful and professional
Stayed 4 nights in Oct 2023
Response from Helen on Oct 16, 2023
James thanks for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before.
Stayed 3 nights in Oct 2023
Response from Helen on Oct 12, 2023
Thank you Roger for the great review. We are very happy you stayed and had a good time.

8/10 Good

Kevin, Smithville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Oct 2023
Response from Helen on Oct 12, 2023
Thank you Kevin for staying with us and we are happy you enjoyed your stay. Come back soon.

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is our 3rd stay at this inn. staff is friendly and helpful.
Stayed 3 nights in Oct 2023
Response from Helen on Oct 12, 2023
Dennis we are so glad you continue to stay with us. Your loyalty means a lot.

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Helen on Oct 12, 2023
Kevin please let us know what we could have done to make your stay better.

10/10 Excellent

deborah

Stayed 1 night in Oct 2023
Response from Helen on Oct 12, 2023
Deborah thank you for staying with us. We are very happy you enjoyed your stay. Come back real soon!

4/10 Poor

Betty

Disliked: Room comfort
Don't stay here.
The bed was hard. The pillows were extremely hard. Breakfast was terrible.Gravy was cold. Ihave had better breakfast at every Holiday Inn and Hampton Inn that I have ever stayed at. We were charged $25 extra to check in early so that we could change clothes.
Stayed 2 nights in Sep 2023
Response from Helen on Sep 27, 2023
Betty I'm so sorry to hear that the bed and pillows were to hard. Bed and pillow softness is definitely a personal preference. The early check in fee is something a guest can either opt into or not. Check in time is anytime after 4pm. Guest who are Best Western Reward Members, with a status of Gold, Platinum, Diamond, or Diamond Select are allowed to check in without any extra fees.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Helen on Oct 12, 2023
Thank you for staying with us.

6/10 Okay

Margaret

Liked: Staff & service
N/A
Stayed 2 nights in Sep 2023
Response from Helen on Sep 24, 2023
Thank you for staying with us Margaret. We look forward to having you back again soon.

10/10 Excellent

Kelsey

Stayed 1 night in Sep 2023
Response from Helen on Sep 20, 2023
Thank you for the great review and I'm so glad you had a great stay at the hotel. Thanks

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Helen on Sep 20, 2023
Lindsey thank you for staying with us. We are glad you had a great experience. Come back soon!

10/10 Excellent

Lila

Stayed 1 night in Sep 2023
Response from Helen on Oct 12, 2023
Lila thank you for staying with us and for the great review.Come again soon.

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub not working. Extended time for breakfast is a plus Registrati9n clerk bubbly and quick Offer plain scrambled eggs daily
Stayed 2 nights in Aug 2023
Response from Helen on Sep 5, 2023
Phyllis thank you for staying with us. Hot tub is up and working. We have taken your plain scrambled eggs comment to heart. We now have the cheese on the side and guest can put it on if they choose. Thank you for letting us know your feelings on that issue and why. We make adjustments as needed.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Helen on Sep 5, 2023
Thank you James for staying with us. We appreciate your business and the great review. Come back again soon!

8/10 Good

Bridget

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Helen on Sep 4, 2023
Thank you Bridget for staying with us. We are glad you enjoyed your stay. Come back again!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Helen on Aug 27, 2023
Greg we are happy you stayed with us and that you enjoyed your stay. We appreciate you and your business.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Helen on Aug 23, 2023
Thank you Robert for staying with us and we look forward to having you come back again

6/10 Okay

Carrie

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Helen on Aug 22, 2023
Carrie thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our grandson Relly enjoyed the pool. breakfast was good
Stayed 3 nights in Aug 2023
Response from Helen on Aug 14, 2023
Dennis we are so happy that your grandson enjoyed the pool. We hope to have you back again.