Castlerock vacation branson mo
Posted Jul 29, 2016
To be honest this was the worst place ive ever stayed in Branson mo. Family wanted to go to welk resort like we did 2 years ago. But i convinced them to try castlerock. Big mistake. Checkin was terrible. Not the employee but lack of help. Lobby full and phones ringing constantly. And only one poor girl doing it all. Very nice and told me if i need anything else or a new waterpark bracelet just stop by anytime.
Then i go to the room. Drive through a large parking lot that is mostly empty and was our entire stay to the farthest point in back to our room. Obviously thats were expedia guest go. Room wasn't bad but smelled terrible. Had no wifi, to far back. Picked up wifi ftom hotel next door. Wow
Water park was terrible, rusted pipes, broken window glass in lazy river area.
No security lock or employees watching entrance gate to see who had on bracelets. Im serious when i say people were coming in and out with no bracelet. Place full of children and they are more worried about having lifeguards everywhere than who is on the property.
Lifeguard staff was very nice and professional. That was a great thing.
Went back second day to get new bracelets after throwing ours out . Then im im told without old ones im being charged 10.00$! To replace them . Are you kidding me. I had to go dig in trash to get old ones. Again not employees fault. She was very nice.
But pretty freakin funny when i sit at pool and watch people come and go without any everyday. Someone needed to know this.