Ratings based on 660 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from inola ok

beautiful hotetl

Posted Feb 15, 2017
Pros: lobby is structured around waterfalls and is beautiful
Cons: nothing
Location: lots of shows - beautiful lake - silver dollar city
right on the lake - food was excellent - staff couldn't have be better
Comment from Hotel Management
Feb 18, 2017 by Sheri, Hotel Management
Thank you for providing your feedback and comments on our hotel. We are delighted to learn that you experienced a great stay with us, enjoying our amenities around the hotel as well as the wonderful service provided by our associates. We look forward to welcoming you back soon! Sincerely, Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Everyone was very friendly. One of the most beautiful hotels we have stayed in
Comment from Hotel Management
Feb 8, 2017 by Sheri, Hotel Management
Thank you for your kind review. I'm glad to know that we continue to provide sincere service and created a friendship. We look forward to continuing our friendly hotel relationship and hosting your stays in Branson. Warm Regards, Sheri Young Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Cons: Did have kids running through the halls late into the night.
Great Location, cleanliness, polite helpful staff.
Comment from Hotel Management
Feb 8, 2017 by Sheri, Hotel Management
Thank you for your review of your recent stay at Chateau on the Lake! We are so pleased that you were happy and content with our hotel. We apologize for the noise issues. We certainly look forward to welcoming you back and exceeding your expectations once again. Sincerely, Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
This is a beautiful hotel overlooking the lake. We had a mountain view room and it was still gorgeous! It was nice to walk around a great looking place! The cake in the sweet shop was delicious. We didn't try anything else because it was a little expensive to eat there. Still an amazing place. We will be going back!!
Comment from Hotel Management
Feb 8, 2017 by Sheri, Hotel Management
We are so pleased to hear you enjoyed our hotel and the views during your recent stay. We are honored that you choose to spend your time with us. Exceeding your expectations is what we strive for and we look forward to hosting you again! Thank you, Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice!

Posted Jan 26, 2017
Attending a trade show and stayed at the hotel. All top notch!
Comment from Hotel Management
Jan 26, 2017 by sheri, Hotel Management
Thank you for your review about the Chateau on the Lake Resort and Spa. We are so pleased that you loved your accommodations, our friendly associates. We appreciate you recommending us online and can not wait to have you back with us soon. Sincerely, Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Wonderful atmosphere!!

Posted Jan 21, 2017
Pros: Interior decor and design.
Cons: The sidewalks from the parking lot need ramps to roll your luggage instead of the steps currently.
Location: It's Branson....what isn't there to do.
This was our first stay at the Chateau but will not be our last. The staff was very professional and accommodating.
Comment from Hotel Management
Jan 24, 2017 by Sheri, Hotel Management
Thank you for providing your feedback and comments on our hotel. We are delighted to learn that you experienced a great stay with us, enjoying our amenities around the hotel as well as the wonderful service provided by our associates. We look forward to welcoming you back soon! Sincerely, Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Perfect getaway place

Posted Jan 21, 2017
Pros: Angel was the most helpful front desk person. She allowed us to do a 'late checkout' at 1pm, after having enjoyed the spa for the previous 2 hours.
Cons: The lighting in the bathroom is rather muted (unclear, fuzzy), and there is NO FAN in the bathroom!
Comfortable bedding, excellent staff, fine food, beautiful facilities - what's not to like? We enjoyed the beautiful view of the lake and dam from our balcony, had a wonderful meal in the main dining room (we were the only people there!), enjoyed the 2 hour spa package. Suggestion: go there during the 'off-season'. So quiet, so peaceful!
Comment from Hotel Management
Jan 25, 2017 by Sheri, Hotel Management
Thank you for your kind review. I'm glad that you were able to experience the great lake view and enjoy the dining options as well. Know that our staff's kind guest service is genuine. I will share your most welcomed compliment with them. I hope that the Chateau on the Lake will be your future resort on your future trips to Branson. Warm Regards, Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Relaxing

Posted Jan 19, 2017
Pros: It was beautiful and clean.
Location: Branson is a tourist town, so there is an abundance of fun activities to do!
The hotel is beautiful and clean which makes it very relaxing. The only time I was not relaxed was checking in and I could not understand the staff member who had a very thick accent. The staff member was trying very hard to communicate with me. However, our conversation was very uncomfortable because I could not understand the important information being given to me.
Comment from Hotel Management
Jan 19, 2017 by sheri, Hotel Management
I apologize that we did not meet all of your expecations at check in. We certainly strive to ensure that you receive all the information you may need during your stay. We do welcome you back to our hotel in the near future. Sheri Young Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Has beautiful lake front and mountain views.

Posted Jan 17, 2017
I was disappointed that there was no refrigerator or microwave in the room although we had been given an "upgrade."
Comment from Hotel Management
Jan 19, 2017 by Sheri, Hotel Management
I do apologize that we did not meet all of your expectations. Our Suites and Presidential rooms do have the amenities you were looking for, we also have them available for a minimal fee for all rooms. We welcome you back in the near future, and make sure to ask, we will be happy to assist with those amenities in your room. Sheri Young Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from higginsville, mo

Posted Jan 8, 2017
We had a fantastic time enjoying the grounds, mostly indoors as it was below freezing cold all week. All its the amenities were excellent. We spent a lot of time in the pool and jacuzzi with some incredible music playing all over the place. It was an incredible week in a fantastic room as well. We'll be back, many times, and soon.
Comment from Hotel Management
Jan 10, 2017 by Sheri, Hotel Management
We are so pleased to hear you enjoyed our hotel and the service you received during your recent stay. We are honored that you choose to spend your time with us this year. We will certainly pass your kind words on to the staff. Exceeding your expectations is what we strive for and we look forward to hosting you again! Thank you, Sheri Young Guest Services Manager