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Reviews of Grand Plaza Hotel Branson

3 out of 5
Grand Plaza Hotel Branson
245 N Wildwood Dr, Branson, MO

Reviews

6.8
Rating 10 - Excellent. 513 out of 2040 reviews" "
Rating 8 - Good. 500 out of 2040 reviews" "
Rating 6 - Okay. 408 out of 2040 reviews" "
Rating 4 - Poor. 345 out of 2040 reviews" "
Rating 2 - Terrible. 274 out of 2040 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Samantha, Baxter springs

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Sadly they are closing tomorrow, so we will have to leave early. However after the long stressful day my family has had they were definatly helpful, and accomidating.
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Nice place to stay

6/10 Okay

Karen

Traveled with partner
It was ok but the bed was awful
Stayed 2 nights in Dec 2023

4/10 Poor

Jake

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great, we were there in winter time when most everything is shut down and the had a weird snow storm just before we came so it caused more things to be shut down. Overall not a bad place, maybe just a bit outdated.
Stayed 1 night in Jan 2024

10/10 Excellent

Dezeray

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was very sweet. The over night gentleman was also very kind.
Stayed 4 nights in Dec 2023

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed here before. Hotel is always nice and clean. Winter weather over the weekend but parking lot isn't plowed and unsafe. Wished that it would be plowed being Tuesday afternoon. Only concern about the room is the piece that turns the shower on is stuck and was wanting to sit in a hot bath since the pool and hot tub are not available. A little disappointed in that. Otherwise, hotel is nice. Room comfortable and staff is friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Onawa

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean, not renovated, no breakfast.
So, rm 107 we were told was newly renovated. This isnt our first stay but first time on 1st floor, so i was already skeptical. We traveled with 3 so we brought in all our stuff and plus it was so cold outside we just pulled everything intothe room. The front desk gentleman was awesome. Wish i had gotten his name. Either way we got into the room found hair in our beds, ×2 fuzzy things, and what looked like mold in the heat/ air vent. (Smell) with ripped wall paper, and the glass door that wouldnt stay lached. And the ceiling fan in the vaulted ceiling that didnt work either. It didnt seem to be renovated. The breakfast wasnt labbed grab n go until we got there, on the desk to check in. They said it just switched last week due to closed branson season. Was so disappointing to not have a full breakfast since one reason we chose grand plaza. We quickly gather our stuff since beds were dirty, and floors we're not vaccumed. Went to front desk, let him know i am seriously allergic to mold and couldnt stay. "Your the second guests in 30 mins to leave in a different room due to cleaners and not doing job." The deskman gave us back our full refund, and we found a new place with a full breakfast. Stay was supposed to be Jan 12-14 24. If i was you i would stay clear, cheap prices not good room accommodations. Beds folded us like tacos so no support when sat on. Beware! Will not allow me to add photos. I do have and emailed the hotel directly.
Stayed 2 nights in Jan 2024

4/10 Poor

Doug

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The mattress was very uncomfortable the toilet leaked half the jets in the jacuzzi tub were broken or missing
Stayed 2 nights in Jan 2024

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Less than average.
The hotel is in disrepair and needs a major face lift. The carpet in the halls and rooms is old and dingy. Our socks were gross from light walking just around our room. There was a ceiling leak in the breakfast area and some of the sheetrock/ wallpaper was peeling away from the walls in multiple places. And bathrooms are TINY in the rooms. If you're looking for grandeur, this hotel isn't it. The indoor pool is currently closed from Jan '24- March '24 for "major renovations", but the whole hotel needs one really.
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t enough personnel, no towels were provided, the mattress and pillows were awful
Stayed 2 nights in Dec 2023

6/10 Okay

Merle

Traveled with family
For the price we paid it was OK, we had to go get towels at the front desk, as housekeeping is quite lazy... The guys at the front desk were amazing, super chill even with our request to change rooms (the one room smelled of cigarette smoke). Breakfast in the morning was great, it is the same every morning, but was much better than I expected. Bottom line, if you want a budget stay and don't mind looking after a few things yourself than this is the place to stay.
Stayed 2 nights in Dec 2023

4/10 Poor

Laurie

Disliked: Cleanliness, property conditions & facilities
Don’t. Just don’t!
I have stayed at this hotel before and always liked it, but it has really become run down, dirty, very few staff, a wake up call at 2:50 am that I didn’t ask for. The headboard on our bed in the king suite was dirty with handprints and what looked like old spills. The room smelled heavily of mold or a musty aroma. The wallpaper was peeling in the sofa room of the suite. Pool out of service and the wonderful full buffet breakfast that we booked this hotel for is no longer available, even though the website still advertises it as available. What is provided is an apple, a juice box, a muffin and a little microwave breakfast sandwich. Oh! And coffee! They called it “grab and go”. I call it grab and throw…right into the trash. We went to a downtown cafe for a hot breakfast. The soap dispenser in the shower was empty. The bathroom sink was dirty. Mismatched towels. Some brown ones, some white ones. The elevators were dirty. Interior carpets are very dirty and need shampooed. I am so sad to see this hotel fail. A few years back, I loved staying here with my school youth group, but there is no way I would book with them again. Very sad about this stay.
Stayed 1 night in Jan 2024

6/10 Okay

Sheila

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had not been cleaned.
When we arrived the room was dirty as it had not been cleaned. However, the beds were made and clean. The bathroom was dirty. There were no wash cloths and only two towels. The clerk did send a cleaning crew to clean the room and the bathroom and she brought towels. There was no remote for the television. The clerk brought a remote but the television did not work so she had to reprogram it. There was no shower curtain. The clerk brought a shower curtain. She even hung it for us. We felt she did a wonderful job but she shouldn't have had to do any of this. It was distressful to experience these things. The remote for the television still not work.
Stayed 2 nights in Dec 2023

2/10 Terrible

Adriana

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed were uncomfortable. No towels, had to ask for them, first night we got towels second night they never brought them to us. We had to clean our own bathroom the first night we got there as there was fluids on the toilet and pet hair on the pillow cases. The shampoo and conditioners in the showers didn’t work. We’ve stayed her a few times and it wasn’t ever like this. Won’t be staying again. The staff were on their phones in the hall being loud when they were supposed to be cleaning rooms by the looks of the cleaning cart with them.

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Carolyn

Traveled with group
Disliked: Amenities, property conditions & facilities
Waited at least 10 minutes for someone to get us checked in & neither of the 2 rooms were ready…had to wait for 37 minutes while we waited outside in the hall. Soap dispensers didn’t work. The pool was closed for repair. The breakfast they used to have didn’t exist on the 9th floor. Had stayed there many times over the past 20 years, but will never go back!
Stayed 1 night in Dec 2023

6/10 Okay

Kelli

Traveled with family
Disliked: Staff & service, property conditions & facilities
The toilet didnt work when we got to our room. Called down to front desk and the lady stated she would be up shortly. It took her 5 1/2 hours to get to us and she would have forgotten had I not gone down to the front desk. When I did a gentleman was sitting in a chair in the corner talking on the phone. He asked, "Do you need help?" I simply said yes and he said ok she will help you in a minute when she gets back. He then proceeded with his conversation as I stood there and waited. Then I stated I had been waiting for 5 hours for my toilet to be fixed and he proceeded to say "she will help you" and then went back to his conversation and left the area. Then the lady returned she informed me her managers refuse to schedule more than one person at night. Ridiculous! How is one person suppose to help everyone when you have 8 floors of hotel rooms? The service was subpar but I dont blame her, I blame management for poor managing skills. The cleanliness is was subpar, pool area was freezing cold and under renovations, not to mention is smelled like the cjlorone hadnt been checked in weeks. Very disappointing.
Stayed 1 night in Dec 2023

4/10 Poor

Morgan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the third floor and at first.. The front desk staff was nice, that’s about it. I thought the hotel would be good. No. Thank god I brought cleaning wipes from having a toddler because if not, I’d of asked for a refund. There was sticky nasty stuff on our room tables when we walked in. The bed sheets had visible stains that looked like they weren’t even washed. We put another blanket down and slept on top of the covers. The WHOLE THIRD FLOOR smelled like mildew, mold and bad odor like it had been flooded. The only reason we didn’t switch hotels is because everything was booked by the time we got there, during Christmas time unfortunately. None of the soap dispensers in the room worked. Their pictures are obviously from when they first opened. The only thing I liked, was the hotel is across from the outlets. I don’t plan on staying here again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in the breakfast, grab and go only
We had a great stay, we love the motel, we were told at a full breakfast on the ninth floor, but when we got up and got in the elevator, it had a sign posted grab and go breakfast only on the second floor. It was a microwave sandwich to put in a microwave and heat up yourself, we were very disappointed in the breakfast but other than that it was a great stay.
Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The breakfast buffet was not a buffet it was a Continental breakfast. The food was also cold. The rooms were adequate but needed thorough cleaning like the corners were dirty and the heating was dirty. We needed more towels and asked house keeping but never received them. Front desk was not manned very well had to wait quite awhile to speak with anyone.
Stayed 2 nights in Dec 2023

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Poor Management
The first thing I wanna say was the staff was excellent but this trip was a Christmas present for my son and I called the weekend before we went to make sure the pool and hot tub was open and they said yes. Then when we got there hot tub was drained. Also I requested a high floor for a good view and was put on the 3rd out of 8 floors. Our thermostat didn’t work, just full blast hot or cold. Towels were a hit our miss on wether you could get some for the pool or your room. The stuff was always very kind and seemed very hard working. The night we checked in, the front desk worker was the only staff in the building that night.
Stayed 3 nights in Dec 2023

4/10 Poor

Ronald

Traveled with family
Disliked: Amenities, property conditions & facilities
Bathroom door needs repaired. Carpet needs replaced.
Stayed 3 nights in Dec 2023

6/10 Okay

Rhonda

Traveled with partner
Liked: Staff & service, amenities
We stayed in a jacuzzi room. For the most part it was a decent room but the bed was a little too firm for our liking, so the jacuzzi came in handy. There was also something sticky all over the bathroom floor.
Stayed 2 nights in Dec 2023

4/10 Poor

Michael, BENNINGTON

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So many issues...missing nightstand, torn carpet, poor quality breakfast, property was worn, broken street lights, 2 cops on site early am hours, nasty elevators. One of worst stays ever!
Stayed 3 nights in Dec 2023

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please fix your hotel!
This was a bad experience. There was mold in both bathrooms, a loud banging sound from the shower all day and all night, made it difficult to sleep. Beds were terribly uncomfortable. Hot tub was drained and not able to be used and pool was like a dark green vs clear blue. We will not be back.
Stayed 3 nights in Dec 2023

10/10 Excellent

Cornelia

Traveled with group
Stayed 1 night in Dec 2023

6/10 Okay

Megan

Liked: Cleanliness
Overall the stay was good. However, they never had pool towels and they had no wash clothes in our rooms. But the rooms were clean and brrakfast was good.
Stayed 2 nights in Dec 2023

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Dec 2023

10/10 Excellent

Isaac

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Troy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant and bar is closed even though it was advertised as having a restaurant and bar. Had water leak from ceiling in our room. No daily maid service. No phones to call front desk for towels. No wash clothes in room. Could hear running water through the walls. Not very clean. However the staff on the 9th floor (breakfast area) where extremely polite. Will not stay here again. Had two rooms for a week and very disappointed.
Stayed 5 nights in Dec 2023

2/10 Terrible

Desirae

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2023

4/10 Poor

Beth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating, and cleaned. The cleaning could be due to lack of staff. No towels in pool area or bathroom. When ask about towels she said only two dryers were working and it would be a while. Spend the extra money and stay elsewhere.
Stayed 1 night in Dec 2023

2/10 Terrible

Breanna N

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horribly outdated , smelled like mold and mildew, beds are hard as a ROCK, hot tub out of service , heated pool was freezing cold , breakfast was horrible
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad but could use some updating, water took for ever to get hot enough to take a shower, we had some mold on the ceiling in the bathroom. Breakfast is good, this is the second time we have stayed in about a month, we took some friends on this trip and they stayed down the hall from us.
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not great
The hotel seemed to be understaffed and was at least part of the service problem. Our toilet was leaking and it took 30+ mins to let the front desk know bc the only person working was swamped. They were unable to refund our money or give us a discount bc we booked via hotels.com. Breakfast was terrible/ barely edible. I would not recommend taking a chance staying here. We won't come back.
Stayed 1 night in Dec 2023

4/10 Poor

Eric

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Found a ghost town when i went to check in. Solid 15 minutes of nobody in the lo by.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Overall nice property. Close to many attractions. It would have been nice to be told prior to booking the hot tub was closed. Looks like it’s been closed for a while.
Stayed 1 night in Dec 2023

6/10 Okay

Leonardo, Bentonville

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
For the price it was just as expected, the staff was friendly and the area felt safe both at night and morning. The only reason for the 3 star rating was because we found some toothpaste on the sink and a cockroach in our room, so we were not sure how well they clean the rooms. Aside from that the beds were comfy, AC unit worked well, and free breakfast was good. Will stay again if the price remains the same.
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Traveled with family
Liked: Amenities
Very nice hotel
Stayed 1 night in Dec 2023

6/10 Okay

Shannon

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good value, great location
Nice hotel, comfortable accomodations. The building is older and in need of some updates & repairs but this did not impact our comfort or trip. Beautiful Christmas decorations. Staff were very helpful. The 2 br family suite was perfect for us. We would stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Victor

Liked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

William

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DON'T STAY HERE
Outdated and unaccommodating. No soap or shampoo in rooms. Rooms were dirty, stunk and had roaches. Hot tub not working. Staff would not provide change for the cardless vending machines. No maid service. Way overpriced for what it is, don't let the pictures fool you, they're from 30 years ago.
Stayed 2 nights in Dec 2023

4/10 Poor

Patti

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Leslie

Traveled with family
Disliked: Amenities, property conditions & facilities
Pictures made it look much nicer than it actually was. I knew from reviews it was dated and things needed replaced, but I didn’t realize how out of date or dirty some stuff was. The curtains in my room had something splattered on them, that was very gross. It looked like boogers. The wallpaper was peeling everywhere. Noticable water damage in areas. The mattresses were very old and lumpy. The springs were worn and box springs yellow from age. Breakfast, which was supposed to run until 9:30, ran out of food by 9 and they did not refill stuff. Instead we had to leave to get breakfast. The hot tub is closed. On a positive note the pool wasn’t bad and stays open until midnight. We however did not go swimming. There was a strange smell about the hotel especially on the floor I stayed and in my room. The lights on the exterior are all out and only have a couple of letter illuminated for the name of the hotel. The staff were very friendly though. They delivered me an iron and answered questions I had. Overall, for the price it maybe wasn’t the worst. But I do not think I would stay again, nor would I recommend it to family or friends. I’d pay a little more and stay somewhere a bit nicer.
Stayed 3 nights in Dec 2023

6/10 Okay

Melissa

Traveled with family
Not friendly , spa been broke for year , pool area too cold during winter time . Some breakfast cook over not taste good
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accomodations
Stayed 1 night in Dec 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Satisfied!
It was really good, cozy and clean. The breakfast was good and it’s a pretty nice property. Was sad about the weight room and arcade but the pool is nice.
Stayed 1 night in Dec 2023