Dirty and Noisy
Posted Jun 22, 2016 on Hotels
I'm not sure how this place got an award from Trip Adviser?? They stuck us in a hole by the elevator and the room was so dirty our feet were black after 5 minutes. They did move us to a better room that they made sure was clean. We came back to the room to take a nap after being on the lake and couldn't because of the barking dog in the room nextdoor. To top it off we couldn't sleep at night because of the people running laps in their room above us. We will not be back!
Comment from Hotel Management
Jul 3, 2016
I truly apologize for the situations which you encountered at our property. This is not the experience we want guest to have at our property. I will print your comments and have a meeting with our head of housekeeping and maintenance to resolve these situations.
I am troubled we will no longer be in consideration for your business when traveling to Branson. We truly appreciate your business and do hope you will give us another opportunity to serve you in the future to show you how we have improved.