We arrived and the reservation we had made was not honored and we ended up with a less then expected room. The front desk gentleman could honestly care less about what I reserved vs what I was given and in no way tried to make the situation better. We get in the room and the bathroom counter, floor, shower and toilet had hair all over it! I was disgusted and called immediately to get housekeeping to clean the bathroom... which made me question the rest of the rooms cleanliness. We will never stay here again! We travel to Branson a lot and have stayed in multiple hotels and this one is up there with the most disappointing of them considering the good rep it is suppose to have. We will not be back or suggesting to others
Comment from Hotel Management
Dec 18, 2016 by Nick, Hotel Management
Thank you for taking the time to fill out a review for our hotel. I am extremely sorry for the information that you shared, and we will be doing our best to look into the situation. If you wouldnt mind contacting, us we can better look into the situation. We do hope that if you do coose to stay with us in the future, we can exceed your expectations.