Ratings based on 110 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from minnesota
Timeshare rentalPosted Oct 3, 2015
The room was nice, small but clean! At check in you are asked to listen to their timeshare presentations! Not happy about that. Our keys didn't work one night and needed maintainence. Good thing it was before 7:30 pm. because office closed for day! The price was right but no maid service during your stay! You have to call if you want new ones
for Everyoneby A verified traveler from Greentop
Wouldn't take again.Posted Sep 13, 2015
Pros: It was clean and there was security driving around at night.
Cons: Be up front with $100.00 dep. fee. Make it very clear that you will not be getting a condo and it will be a motel/hotel room instead.
Location: location was ok
First of all I thought I was getting a condo instead it was a hotel room. But it was very NICE w/full bath, walk in closet and the bed was very relaxing. 2nd. At time of check in we was ask to give a $100.00 deposit fee that would be refund at a later date. (not a time of check out) 3rd. We was ask to go to a time share meeting but, we had plans they didn't push us to go. 4th. No room service. The only time we saw a staff person was at check in/out and the security golf cart driving around. Over all it was a very nice place to stay but, we would not stay here again.
for Everyoneby A verified traveler from STL
Nice townhomes, but hot water was limited.Posted Aug 7, 2015
The town homes were very nice. However, I think that they put a limit on the amount of hot water that you could use for the jacuzzi tub in the room.No one never answer the phone whenever I try to call the front desk. Overall I would stay there again if they could fix the hot water for the jacuzzi tub.
for Everyoneby A verified traveler
Posted Jul 24, 2015
Nice condo for family. The hot tub was kinda dirty, but other than that, it was a great place to stay.
by A verified traveler from Nebraska
Condo Room smaller than hotel roomPosted Jun 30, 2015
Cons: Staff tell people arriving after 7:30pm they have to check in at another location.
Location: The Townhouse, Surrey
Arrived around 8pm on Friday. I had called twice that day asking questions about condo and stay. Staff did not tell us the check in at Surrey closed at 7:30pm. We had to drive to another location about 25 minutes away (with traffic) and check in. Room is not what we had reserved. Coffee filter and coffee pot, no cups, creamer or sugar. Not a stay I appreciated.
for Familiesby KIM
Posted Jun 26, 2015 on Hotels
for Familiesby Randall from Louisiana
Nice place to stay.Posted Jun 18, 2015 on Hotels
We had a really good time here. The only thing we didn't like was the shower was on the 2nd floor and only a tub on the ground floor. Other than that it was a nice place to stay. It's pretty much in the middle of anything you might want to do.
for Everyoneby A verified traveler
Review for Hotel StayPosted Jun 15, 2015
Jon and I had an excellent stay. The bed was comfortable, got some great sleep. One issue was the neighbors TV kinda came right through the adjoining door but wasn't that bothersome. Thank goodness they were not night owls. I wish I would have had more time to use the facilities, i.e. swimming pool, hot tub, gym. My ONLY real issue was the high pressure to take the tour of the resort when we got our parking pass at check-in, which we ended up doing, then there was high pressure at the end of the tour after we made ourselves clear the timing was not optimal for us to buy anything. I know that is their job but it makes for a very uncomfortable situation. And unfortunately it did last more than 90 minutes but only by a 1/2 hour. Other than that, we enjoyed our stay. I do wish we would have upgraded for the extra $20 for more kitchen but overall we made due and it was all good.
for Getaway With Friendsby Jeffrey from Van Buren
Great place to stay!Posted Jun 5, 2015 on Hotels
We had a great stay at the Surrey Townhouses! In fact, our room had us wishing we could stay longer! The only drawback (and it was very minor) was that the shower drained very slowly. Perfect in every other way!
for Familiesby larry from Victoia Texas
Great StayPosted May 24, 2015 on Hotels
we loved it. great location.