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Just released from the hospital after a very traumatic and violent seizure. Multiple staff came to the vehicle to help with bags. One operated elevator and opened the room while the other (assistant GM)helped me walk to elevator and to the room. Staff constantly checked in, willing to bring food ...
they cleaned the floor after requested the first day, but did not for the second day. as no slipper available it is kind of inconvenient and need to be improved.
Outstanding customer service reps at the front desk, especially Linda! The morning breakfast associate was very lovely and helpful! They forgot to clean our room and we ran out of items but they were very apologetic and helpful when we called down.
We were guaranteed a room with 2 queen beds as my son and I were going to the Ontario Volleyball Championships and we really needed to beds. When I went to check in, I was about 15 minutes early and they said the rooms weren't ready as they had had a really busy night before with a big hockey team ...
The room was comfortable, convenient and much more than we needed. I'd recommend this hotel to anyone. The swimming pool was closed for maintenance, but the staff arranged with neighbouring hotel for us to use their pool. We appreciated their thoughfulness.
Great experience and free parking. Recommend it. Close to McMaster University. On a one way street so a bit tricky first time you come from other direction.
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