Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from London, UK

Nice hotel but had a bad expeience

Posted Aug 9, 2016
Pros: The reception staff were great. The hotel has charmed and is nicely presented.
Cons: Breakfast option was on the thn side
Location: The location is Old Town which is charming and a nice area to be in.
We were looking forward to stay here, in Old Town and with walking distance to the most of interesting sightseeing point in Bratislava. But unfortunately, we had a very bad experience with someone came into our room and took our money. The hotel denied this but as we see it, there was no other plausible explanation to us. The hotel staff was polite and helped calling the police etc but didn't not offer anything like change of room or similar. That left an uncomfortable feeling not knowing who had been in our room while we were out during the day. That aside, the location was good and the hotel had a lovely character. The breakfast was ok but not that many options. The room was clean and the bed was comfortable. The AC worked perfect during the 30C day so it was cool & nice inside.
5 out of 5
by A verified traveler from Berlin

excellent Hotel! excellent staff!!

Posted May 22, 2016
Pros: everything
Cons: The hot water pressure in the rooms.
Location: Perfect location, close to everything
Loved it! The Hotel's staff were all so nice and helpful. Great location, beautiful Hotel, very nice rooms, perfect SPA. We loved it and had a great stay, we'll come back for sure! If you are in Bratislava, don't think twice, this is the perfect place! Thank you for a great stay!
Comment from Hotel Management
May 25, 2016 by Jarka / HM, Hotel Management
Drea Ory, thank you for nice reviewe and will gladlý welcome you back in the future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 21, 2016 on Hotels
3 out of 5
by A verified traveler

Great Room - Poor Customer Service

Posted May 6, 2016 on Hotels
This is an excellent property with luxurious rooms, that would be much more successful with increased focus on Pleasing. My checkin experience was quite poor. It takes a great deal of coaxing reception staff to get the assistance one needs, in stark contrast to so many other Slovakian hotels with a customer-friendly focus. Management is focussing on marketing the restaurant rather than improving its cooking. The spa has low utilization because the hot tub and steam rooms aren't warm enough.
5 out of 5
by A verified traveler

Sehr schön

Posted May 2, 2016 on Hotels
Wir waren für eine Nacht im Hotel. Außer, dass das Zimmer ziemlich klein war und kein Fenster hatte, war es ein schöner Aufenthalt. Für ein kurzes Trip empfehlenswert
5 out of 5
by Tor Helge Moen from super

fornøyd med alt

Posted Apr 23, 2016 on Hotels
kjempe bra
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
5 out of 5
by Herbert from Wien

Gute Empfehlung in Bratislava

Posted Apr 17, 2016 on Hotels
Wunderschönes Hotel, Top Lage, freundliches Personal, gut ausgestatte Zimmer
5 out of 5
by Patrick

This traveler left a rating score only Posted Apr 12, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 28, 2016 on Hotels