Non-German speakers apparently not welcome
Posted Aug 17, 2015 on Hotels
The service was ABYSMAL! The place is RIGHT next to the train line (so we had to yell at each other every time a train was passing) and the shower door could have used a thorough scrubbing but the view was great. They have a restaurant so we ordered pizza and drinks. Drinks came in a timely manner but after waiting for our pizza for 45 minutes (and not seeing the waiter again since the delivery of our first and only drink order), I went in to ask about it. He never put the order in- he didn't speak English and misunderstood our pointing to the pizza on the menu and asking for one. Ok. While my traveling companion didn't have the coolest head after drinking a liter of beer on an empty stomach, the manager was EXTREMELY rude to both of us. He refused to apologize for ignoring the only 3 occupied tables in the entire place for 45 minutes, he raised his voice to both of us (granted she raised hers too) and then actually told me that his employee was stupid (what?!) and that it would be nice, if I were coming to Germany for vacation, for me to speak German and then maybe this wouldn't have happened (WHAT?!). So apparently if you don't speak German, don't bother coming here. I will point out that the 2 other tables DID have German speakers- while they had no problems getting their orders, they were also not helped again for 40+ minutes. Speaking German seems to have no effect on the overall quality of service- I could still be sitting there without being checked on.