Ratings based on 732 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, close to the main railway station

Posted Mar 24, 2017
I have stayed at this hotel several times and have always found it very good, good breakfast buffet.,and now they have added free wi fi and tea and coffee making facilities
Comment from Hotel Management
Mar 28, 2017 by Constanze Matti, Hotel Management
Thank you very much. We are happy, that you apreciate our service. We are looking forward to welcoming you again
3 out of 5
Recommended
for Everyone
by A verified traveler from East Kilbride, Scotland

Comfortable hotel that is close to the station

Posted Feb 22, 2017
Stayed for one night en route to Hamburg for the weekend and thought this was more central to everything. Although there is car parking facilities it was full and we had a wee walk to the nearest car park, which the hotel got a discount at. Rooms were clean and tidy, did not realise they had tea making as it was hidden in the wardrobe (did not think to look there as we did not unpack as only there for a night. Went to the tapas bar near the town which was really good and a wine bar which had excellent wines and would recommend.
Comment from Hotel Management
Feb 24, 2017 by Constanze Matti, Hotel Management
Thank you very much for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from liverpool

Good hotel

Posted Dec 2, 2016
Nice clean hotel, staff were very helpful. Room was great
Comment from Hotel Management
Dec 2, 2016 by Constanze Matti, Hotel Management
Thank you :-)
5 out of 5
by Patricia from NJ

Nice relaxing stay.

Posted Feb 20, 2016 on Hotels
Loved it, convenient, great breakfast.
Comment from Hotel Management
Feb 25, 2016 by Hotel, Hotel Management
Thank you very much :-)
4 out of 5
by Leonid

Posted Nov 21, 2015 on Hotels
Hotel is good. Breakfast is good. Only one strange thing: pool and sauna are without shower.
Comment from Hotel Management
Nov 24, 2015 by Constanze Matti, Hotel Management
thank you very much for your feedback. We are happy to hear, that you enjoyed the stay with us. There are showers in the spa. Please during your next stay, ask the team in the spa. They will be happy to help
3 out of 5
by Rune

This traveler left a rating score only Posted Nov 21, 2015 on Hotels
5 out of 5
by Jonas from Sweden

Perfect stay

Posted Oct 26, 2015 on Hotels
Absolutely loved our room, breakfast was brilliant with a great range to choose from. Perfectly positioned in the centre of town, train across the road. Bad thing is the hotel car park gets full quickly and has a height limit. SUV won't fit. There is a parking house 2 mins walking from hotel very secure with 24hr security and the hotel provide discount vouchers for parking. Would definitely stay here again.
Comment from Hotel Management
Oct 29, 2015 by Constanze Matti, Hotel Management
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us and are looking forward to welcoming you again,
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, Australia.

Good location. Clean. Staff very helpful.

Posted Oct 21, 2015
Pros: Location. Staff. Quiet.
Cons: Internet access. It stopped working many times.
Location: Right across from the main train station. Cinema, restaurants, shopping & the old city all in easy walking distance.
Hotel is located across the road from the main train station, so accessibility is fantastic. Staff were very helpful and English is good. I only had a small room for a single person. It was clean & quiet. Bed might be better if it was longer. Internet access would often stop working which was a pain.
Comment from Hotel Management
Oct 26, 2015 by Constanze Matti, Hotel Management
Thank you very much for your feed back. We will talk to our wifi-provider to make the wifi more efficient. Thank you for this hint.
5 out of 5
by John from Southborough

Excellent business and leisure hotel.

Posted Sep 14, 2015 on Hotels
I had two nights here with a morning's work to follow. Arrived after 21:30 from the airport on the Tram - very quick and easy to see the hotel 200 metres from the main tram and railway stations - perfect. Wide selection of restaurants within walking distance - very good Bavarian one on the 40 metres away. Excellent breakfast and then lovely morning walking the city and afternoon in the hotel's "Wellness Centre" (Spa). Good pool and Gym and numerous Sauna (different temperatures), ice room etc. The Hotel were then really helpful as my flight back to Stansted was at 21:20 and happily stored my luggage while I worked then I enjoyed another afternoon in the Wellness Centre at the guest rate. All throughout, the Staff couldn't have been nicer and the hotel has character to suit a leisure visit - really good all round. Hence the length of this review!
Comment from Hotel Management
Nov 21, 2015 by Constanze Matti, Hotel Management
Thank you very much for your feed back. We are very happy that we could fulfill your expectations and would be very happy to welcome you again
5 out of 5
by Daniella

This traveler left a rating score only Posted Aug 29, 2015 on Hotels