Ratings based on 761 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by Robert

Posted Nov 2, 2017 on Hotels
I stayed at The Best Western Plus to catch a shuttle to the airport. The room was comfortable. The staff were friendly and helpful. The lobby was warm with two fires going. a welcome thing on a cold autumn morning.
Comment from Hotel Management
Nov 27, 2017
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
4 out of 5
by Kathleen

Posted Oct 30, 2017 on Hotels
Lovely view from our room.
Comment from Hotel Management
Nov 27, 2017
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
3 out of 5
by A verified traveler from Spokane, Wa

Good Location

Posted Oct 30, 2017
Pros: Location only
Cons: A bit more customer service would have have been nice. The fridge that did not make noise, Heat/A/C controls that worked.
Location: walking, biking, eating
But that is all we have to say. Arrived and asked for a water view room. They were only a third full. It was stated by the desk person that because I booked through Expedia that she could not upgrade me? She would not state why that made a difference being only 1/3 full. Second, do you liking waking up to a 5 am alarm, that you did not set? The fridge kept making loud noises off and on, off and on, off and on. The heat/A/C could not be adjusted. This was all happening after we went to bed, so maintenance was not available. We also did not want to wake our kids. We really were looking forward to a nice long sleep after a very long drive across the state. That did not happen. So disappointing. We left there tired, and very upset. Front desk offered the complimentary breakfast buffet, Good thing we did not pay for it. I would have been upset at the quality of the food provided. Go across the street to Ihop instead.
Comment from Hotel Management
Dec 4, 2017 by Greg, Hotel Management
We do apologize that we did not meet your standards but with this feedback, We guarantee to exceed your expectations the next time.
5 out of 5
by Randy

Posted Oct 26, 2017 on Hotels
Comment from Hotel Management
Nov 27, 2017
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
4 out of 5
by Kathy

Staying in Silverdale Washington

Posted Oct 23, 2017 on Hotels
The breakfast is out of this world and very inexpensive and the rooms are quite nice. The only disadvantage is that the bathrooms are very very small and the doors open into the bathroom. So, even if you're there by yourself you have to close the door to use the toilet what an inconvenience. Also the shower light is on a timer with the fan so if you didn't allow enough time to take a shower with the fan you're showering in the dark. The setting in the location right by the water is lovely and the staff very very nice. The bar lounge area is very nice too.
Comment from Hotel Management
Nov 27, 2017
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Oct 23, 2017
Especially Tonya at front desk and the young guy whose name I don't recall.
Comment from Hotel Management
Nov 27, 2017 by Greg, Hotel Management
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
5 out of 5
by Barbara

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Nov 27, 2017
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
5 out of 5
by A verified traveler

Posted Sep 30, 2017 on Hotels
Comment from Hotel Management
Nov 27, 2017
Thank you for choosing the Best Western Plus Silverdale it was our pleasure having you stay with us.
5 out of 5
by Michael

Absolutely beautiful!

Posted Sep 28, 2017 on Hotels
Our room was very nice. We upgraded to a suite, which turned out to not really be a suite. It has a to die for view of the water from the balcony, however no chairs or anything to sit on outdoors. The room had a nice fireplace, but was small for a suite. This didn't matter for us because there was just the two of us. There was also no couch to sit on. Only a desk chair and a side chair. There was an additional small bed but it was raised on a platform so it couldn't be used for sitting comfortably. Overall, the room was very nice and the staff was great. And the breakfast buffet was awesome. The only problem was the hotel is 2 hours from anything by car and over an hour by water ferry to Seattle. Taxi service was anywhere from $20 - $30 each way to get to the ferry landing so it got a bit expensive for our three day stay. The ferry ride was beautiful and very enjoyable, however our days became very long traveling to and from Seattle. This was my fault because I did not pay close enough attention to the location when booking the hotel. I just put in parameters for "the wharf" not knowing anything about Seattle I thought we were booking in Seattle. We would definitely stay there again if we just wanted a quiet out of the way vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Sep 22, 2017
Easy check-in, good breakfast. Staff was exceptionally friendly and helpful.