Ratings based on 4,554 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
The hotel was clean, the people were nice. Lovely place to stay!
Comment from Hotel Management
Sep 22, 2017 by Deci, Hotel Management
Dear Guest, I am so glad to hear that you had a good experience while staying with us at Brentwood Suites. I hope that we will be your hotel of choice when you are return to the area. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Easy drive to Nashville.

Posted Sep 20, 2017
Pros: Location
Cons: Different choices for breakfast.
Location: Close restaurants and grocery.
Very good stay. Would stay again when we visit Nashville.
Comment from Hotel Management
Sep 21, 2017 by Deci, Hotel Management
Jack, Thank you for your kind words and your wonderful review. I love that you noticed the many choices we have for breakfast so no matter if you stay for 1 night or 5 nights you are always able to chose a different item for breakfast. I look forward to seeing you again when you are in the area. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Nice Hotel

Posted Sep 19, 2017
Pros: the comfortable bed and the breakfast
Location: it was easy to get to downtown, Vanderbilt, Grand Ole Opry, Franklin was a nice place to visit with a shopping mall, The Factory, and a neat downtown.
The room was great and the bed one of the most comfortable I have slept in. The hot breakfast was great with a lot of variety. Staff was friendly and helpful. The only downside was not having a direct exit off the interstate, but once we found our way there it was easy to get to.
Comment from Hotel Management
Sep 19, 2017 by Deci, Hotel Management
Dear Kelly, I am so glad to read that you enjoyed your stay at Brentwood Suites. I have to agree with you that our location is just right. We are just 15 minutes from the downtown Nashville as well as just 15 minutes to the beautiful little town of Franklin. I am so glad that the bed was comfortable, as that makes for a good night sleep. I do apologize that you did not find the direct way to get to the hotel. Many of the GPS products will take you to exit 74A off of I-65. That will take you through a development. If you take 74B, you will have a more direct route to the hotel. I hope that we will get to see you again when you are in the area. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler

close to nashville

Posted Sep 17, 2017
brentwood suites was close to Nashville and had everything we needed.
Comment from Hotel Management
Sep 18, 2017 by Deci, Hotel Management
Dear Guest, Thank you for taking some time to let us know how we are doing. I am glad to hear that we had everything that you needed. As you mentioned we are very close to downtown Nashville with easy access to I-65. I hope that we will see you again when you are in the area. Best Regards, Deci
3 out of 5
by A verified traveler

Posted Sep 14, 2017
Nothing that great. Was rather lackluster. Maybe I'm just used to a higher level of service. There was nothing around there, nothing much to do.
Comment from Hotel Management
Sep 17, 2017 by Deci, Hotel Management
Dear Guest, I am sorry that your expectations were not met. I wish that you would have talked to someone while you were here at the hotel so that we would be able to help you with your stay. I apologize that you felt there was nothing around us, as we have 51 restaurants and several shopping area within 2 - 3 miles of the hotel. I hope that you will give us another chance when you are in the area. Best Regards, Deci
3 out of 5
by A verified traveler from Chicago

Posted Sep 14, 2017
Pros: Staff was nice.
Location: Not near downtown and the traffic in the area is TERRIBLE.
The staff was very nice and helpful. The pillows in the room were half sized, which was weird. The place also smelled like a bad pine needle forest. The bathroom was the nicest part of the room. The couch looked like something out of a 1980's tv show, with carpets to match. Just didn't feel clean...
Comment from Hotel Management
Sep 14, 2017 by Deci, Hotel Management
Dear Behr, I am glad to hear that you felt the staff was nice and that they were helpful, however I am sorry about the other items that did not meet your expectations. Our couches and our carpet is approximately 3 years old. I apologize that you had the feeling that it was not clean, but I can assure you that it is very clean. Our traffic can be heavy in this area as well as the Nashville area during certain times of the day which would have felt that we were not near downtown, but realistically we are only 12 - 15 minutes from downtown Nashville. I hope that we will see you again when you return to the area. Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Nashville

Posted Sep 13, 2017
Enjoyed the hotel very much. It's close enough yet far enough from Nashville. Would definitely go back
Comment from Hotel Management
Sep 14, 2017 by Deci, Hotel Management
Dear Guest, Thank you for your kind review about Brentwood Suites. As you mentioned we are close enough for a quick drive to Nashville, but far enough away to get a good nights rest. I look forward to seeing you again when you come to the Nashville area.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario canada

Great Staff

Posted Sep 13, 2017
The Staff were hard working and very helpful when we had questions.
Comment from Hotel Management
Sep 13, 2017 by Deci, Hotel Management
Dear Ken, Thank you for that 5 out of 5 for Brentwood Suites. We sure enjoyed having you stay with us and I hope that we will see you again when you are in the area. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, Ohio

Brentwood is Great

Posted Sep 13, 2017
Pros: Best free breakfast around!
Cons: The self closing hinges on the bathroom doors need to be removed NOW !!!!!!!!!!!!
Location: This location has easy access to downtown Nashville and Music Row. Also, Brentwood is full of fun places to dine.
Very clean and well maintained, I have stayed at this location at least 5 times and have always been satisfied with my stay.
Comment from Hotel Management
Sep 13, 2017 by Deci, Hotel Management
Don and Joyce, I am so glad to see that you enjoyed yourself here at Brentwood Suites. That hot breakfast buffet waiting on you each morning is a great way to start your day. As you mentioned we are an easy access to downtown Nashville. Brentwood is opening up several little shops and more dining establishments as well as our own 'The 622' restaurant and bar. Thank you for your loyalty with your return visits and I hope that we will see you again soon! Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler

Would recommend

Posted Sep 13, 2017
Pros: Convenient to get around. Very clean
Location: Close to highway to get to music row lots of restaurant
We found it to be very convenient location. It didn't take very long to get to music row. Mall and lots of food options available. Check in was easy. Front desk could have been more knowledgeable about Nashville. Breakfast was good. Breakfast staff very efficient and kept very clean I would recommend this hotel
Comment from Hotel Management
Sep 13, 2017 by Deci, Hotel Management
Dear Guest, Thank you for your kind words about Brentwood Suites. I am glad to hear that you found the staff and the hotel in the condition that you expected. We are always training our staff on the different venues, etc that are going on in the downtown Nashville area, as things are constantly changing. I hope that we will see you again the next time you are in the area. Best Regards, Deci