Ratings based on 560 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Great hotel. location wss perfect for our weekend

Posted Oct 20, 2017
Was great. Breakfast was hard to keep up with the Amount of people partaking. Could work on that a little but overall was great
Comment from Hotel Management
Oct 20, 2017 by Dan, Hotel Management
Thank you for your patronage and your feedback. We will certainly utilize it to improve our service and execution. We look forward to serving you in the future! Sincerely, Daniel F. Willis / General Manager
4 out of 5
by Robert

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017
Thank you for your patronage and review. We look forward to serving you in the future! Sincerely, Daniel F. Willis / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis MO

Comfortable and Clean Accommodation

Posted Sep 26, 2017
Pros: Location, room size, cleanliness and friendly staff.
Cons: My only suggestion to improve would be to keep the restaurant open to accommodate guests after the festival. There were quite a few out of towners in
Location: Close to a Starbucks!
We were visiting Franklin for The Pilgrimage Festival. The room and staff were spot on for our weekend - thank you!
Comment from Hotel Management
Sep 27, 2017 by Dan, Hotel Management
Dear Denise, Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Daniel Willis General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, Florida

Save Haven from Hurricane Irma!

Posted Sep 25, 2017
Pros: Staff was superb! Rooms were clean, updated and comfortable. Lots of common spaces in the lobby to just hang out or plug in your device.
Cons: Nothing.
Location: This hotel is about a 20 minute ride from downtown Nashville and Vanderbilt University.
My family and I had to evacuate due to Hurricane Irma. The hotel and staff went out of their way to make us feel welcome. Everyone at the front desk, housekeeping and the restaurant was kind, tolerant and accommodating during a time of uncertainty. The hotel common spaces and guest rooms were clean and comfortable. I would highly recommend this hotel - even if you aren't evacuating from a hurricane!
Comment from Hotel Management
Sep 27, 2017 by Dan, Hotel Management
Dear Angela, Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Daniel Willis General Manager
5 out of 5
by A verified traveler

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017
Thank you for your review. Sincerely, Daniel F. Willis General Manager
4 out of 5
by A verified traveler

Posted Sep 1, 2017 on Hotels
Comment from Hotel Management
Sep 4, 2017
Thank you for your patronage and we look forward to serving you in the future. Sincerely, Daniel F. Willis / General Manager
5 out of 5
by A verified traveler

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Sep 4, 2017
Thank you for your choosing the Holiday Inn Franklin/Cool Springs. We look forward to serving you in the future. Sincerely, Daniel F. Willis / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Great hotel and staff. Clean rooms and a good location.
Comment from Hotel Management
Sep 1, 2017 by Dan, Hotel Management
Thank you for choosing our Hotel. We sincerely appreciate your candor and look forward to serving you in the future! Regards, Daniel F. Willis / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good place near everthing

Posted Aug 28, 2017
Friendly staff ,but one , good area , near a mall . Will inform others that a hot breakfast cost money ,not like we were led to believe it didn't cost much.
Comment from Hotel Management
Sep 1, 2017 by Dan, Hotel Management
Dear Mr A, We thank you for choosing the Holiday Inn Franklin/Cool Springs. Know your feedback is appreciated and apologize for any miscommunication of our food and beverage offerings. Full details are available on our website and electronic confirmation documents should you require them during future travels. Again, thank you for your patronage and hope to serve you in the future. Sincerely, Daniel F. Willis / General Manager
5 out of 5
by Matthew from Chicago

Solar Eclipse Getaway

Posted Aug 23, 2017 on Hotels
It's been some time since I've stayed at a Holiday Inn and I'm truly glad I decided to choose this hotel for our getaway. The location is fantastic. There are so many restaurants and stores nearby and a gas station that is less than a minute away. The hotel was nicely appointed with excellent custom service and greetings whenever my friends and I were leaving to and fro. We loved our room. It was reserved for a reasonable rate for four people. The room was impressively clean and smelled wonderful too. The beds were quite comfortable and we all actually liked the pillows. Our room came with a microwave and nicely sized fridge which we definitely made use of. Also loved that the TV had a great guide system and lots of movie channels for when we didn't want to go out at night.
Comment from Hotel Management
Sep 1, 2017
Dear Matthew, Thank you for choosing the Holiday Inn Franklin/Cool Springs. Our team sincerely appreciates your detailed feedback and are thrilled you enjoyed this unique experience. Please keep us in mind during future trips to the area. It would be our pleasure to serve you. Sincerely, Daniel F. Willis / General Manager