Decieving room description
Posted Mar 18, 2013 on Hotels
I splurged and booked the "King bed, sfbd/whirlpool room" I assumed because the overview of the room didn't say otherwise that by whirlpool they meant jacuzzi, as whirlpool is just another brand name for a spa-sized tub like a jacuzzi is. Upon my arrival I was disappointed. I called the front desk and was told that none of the rooms have Jacuzzis. I visited the front desk and showed them my confirmation to which they told me that a whirlpool was a regular bath-tub with jets. I've never heard it called that and I was a pretty surprised that just a bath tub with jets would raise the cost of the room $60. A little ridiculous, if you ask me. I've worked in guest services at hotels before and what really got me was the response by the man at the front desk I thought it was unhelpful and unapologetic for the confusion, the two things you have to be when a guest shows that they are not satisfied.