Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 234 de 1004 opiniones" "
10 - Excelente
234
Puntuación de 8, es decir, Bueno. Basada en 271 de 1004 opiniones" "
8 - Bueno
271
Puntuación de 6, es decir, Aceptable. Basada en 201 de 1004 opiniones" "
6 - Aceptable
201
Puntuación de 4, es decir, Malo. Basada en 168 de 1004 opiniones" "
4 - Malo
168
Puntuación de 2, es decir, Terrible. Basada en 130 de 1004 opiniones" "
2 - Terrible
130
6.8/10
Limpieza
7.4/10
Servicio y personal
6.2/10
Servicios
6.4/10
Condiciones de la propiedad
6.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Anthony
4 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente servicio solobque deberian de nejirar el desayuno
Anthony
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Manager, el 5 dic. 2023
Dear Anthony,Thank you for taking the time to share your thoughts. We're thrilled to hear that you experienced excellent service during your stay. Your feedback about the breakfast is important to us, and we appreciate your input. We hope to welcome you again soon.Sincerely, Hotel Manager
10/10 Excelente
Maria, Aguas Buenas
28 oct. 2023
Maria
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 17 nov. 2023
Dear Maria,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
6/10 Aceptable
IBETH
1 may. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Accesible hospedaje pero deben mejorar
Nunca nos avisaron del desayuno así que lo perdimos 😟
IBETH
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel manager , el 2 may. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
6/10 Aceptable
Andres
Viaje familiar
5 feb. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Estuvo bien
Esta comodo por el precio pero muy viejas las instrucciones
Andres
Se hospedó 1 noche en febrero de 2022
Respuesta de Hotel Manager, el 7 feb. 2022
Dear Guest,
Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.
Sincerely,
Hotel Manager
2/10 Terrible
Lurializ
Viaje en pareja
13 oct. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lurializ
Se hospedó 2 noches en octubre de 2021
Respuesta de Hotel Manager, el 18 oct. 2021
Dear Guest,
It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding.
Sincerely,
Hotel Manager.
10/10 Excelente
Cliente verificado
Viaje familiar
1 mar. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena ubicación e instalaciones. Cómodo. Buen servicio
Cliente verificado
Se hospedó 1 noche en febrero de 2021
Respuesta de April P., el 1 mar. 2021
Thank you for the positive feedback.
2/10 Terrible
Cliente verificado
Viaje en grupo, Viaje de negocios
24 ene. 2020
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I will never stay at that hotel again, a bad treatment of the staff, a bad service
Cliente verificado
Se hospedó 7 noches en enero de 2020
Respuesta de Jessica, el 24 ene. 2020
Hello, I am sorry you had a bad experience. We strive to make each guests stay enjoyable.
6/10 Aceptable
CASEY E
19 abr. 2024
No le gustó: Servicios y condiciones de la propiedad
The rooms are not first class, the furniture worn, the bathroom shoddy, the TV a couple of generations short of recent technology. No microwave in the room, no closet.
CASEY E
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Jan
Viaje con mascota
16 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is not the usual subject for a review, but this was one of the most cat proof and cat convenient motels Inhave ever stayed. The platform base on the bed fit so cats could not squeeze in and the head of the bed fit tightly against the wall. Only at the bottom of the beds do I have to stuff pillows so
My cats could not sneak unde. The couch in the room also had so areas where cats could squeeze in. The bathroom was large so plenty of room for a litter box and food dishes.
Jan
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear Guest,Thank you for your unique and valuable feedback! We're delighted to hear that our motel was cat-proof and convenient for you and your furry friends. Providing a comfortable and accommodating environment for all our guests, including pets, is important to us. We're glad that our platform bed and couch design helped ensure your cats' safety and that there was ample space for their needs in the bathroom. Your satisfaction is our priority, and we look forward to welcoming you and your cats back for another enjoyable stay in the future!Sincerely,Hotel Manager
10/10 Excelente
Roxane
Viaje en pareja, Viaje con mascota
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at this Days Inn get an A for their pleasant reception and gracious breakfast experience. My husband might have changed his mind about staying at any Days Inn when we travel.
Roxane
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 17 abr. 2024
Dear Roxane,Thank you very much for your stay. We're thrilled to hear that our staff at Days Inn provided you with a pleasant reception and gracious breakfast experience. Ensuring excellent customer service is a top priority for us, and we're thrilled to have made a positive impression. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
6/10 Aceptable
Carol
Viaje en pareja
14 abr. 2024
Hôtel moyen propre juste ce qu’il faut déjeuner pas toster pas pai pas bagel café et muffin à réchauffer 😡
Carol
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 15 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize if the breakfast options did not meet your expectations. Your comments are valuable to us, and we will take them into consideration as we strive to improve our offerings. If there's anything specific you'd like us to address or if you have any suggestions for improvement, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Manager
10/10 Excelente
Candy
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean rooms, comfortable bed, cons website says continental breakfast and another says light breakfast. Id say no breakfast. Coffee tea fruit juice and periodically some fruit. Disappointing. My room did not have a coffee maker or microwave as advertised.
Candy
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 8 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our rooms clean and beds comfortable. However, we apologize for the discrepancy in the breakfast offerings and for any inconvenience caused by the lack of amenities in your room. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. Please reach out to us directly so we can address your concerns further. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager
8/10 Bueno
Susan
Viaje familiar
7 abr. 2024
No le gustó: Limpieza y condiciones de la propiedad
The beds were comfortable and clean looking but the carpet was beyond dirty. The bathroom was clean with good water pressure in the shower but there were two hand towels and facecloths with only one bath towel for two of us.
Susan
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 9 abr. 2024
Dear Susan,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing any issues noted in the future. We look forward to welcoming you again soon.Sincerely, Hotel Manager
6/10 Aceptable
Kimberly
Viaje en pareja
3 abr. 2024
No le gustó: Servicios y condiciones de la propiedad
The building is very old. Needs a lot of work.
Kimberly
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 3 abr. 2024
Dear Guest,We appreciate your feedback regarding the age of our building. Rest assured, we're continuously working on improvements to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely, Hotel Manager
4/10 Malo
Nick
Viaje familiar
2 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was not properly cleaned, Cole slaw left in fridge, shirt in corner of the room. Overall this place rates lower than RedRoof or Motel 6 where we stayed when we had pets and which are considerably cheaper. Not satisfied.
Nick
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 3 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that your comments have been shared with our housekeeping team to ensure such oversights are addressed immediately. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations on this occasion.We appreciate your loyalty and understand your comparison with other lodging options. We value your business and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager
2/10 Terrible
Ben
22 mar. 2024
Ben
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 11 abr. 2024
Dear Ben,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we would greatly appreciate any specific details you could share about your concerns. We are committed to addressing and resolving any issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager
8/10 Bueno
Shawn
Viaje en pareja
16 mar. 2024
Le gustó: Servicio y personal
It was fine have stayed there often on way through the area. Inexpensive and quiet good place to crash.
Shawn
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found our hotel to be a convenient and peaceful place to stay. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future travels through the area.Sincerely, Hotel Manager
6/10 Aceptable
Jim
12 mar. 2024
Jim
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 14 mar. 2024
Dear Jim,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
4/10 Malo
Bruno
Viaje en pareja
25 feb. 2024
No le gustó: Servicio y personal y condiciones de la propiedad
Cafetière vide les 2 matins, comptoir sale. Items restreints pour le petit déjeuner. Pas de sandwich aux œufs le premier matin. Le personnel était occupé sur leur cellulaire plutôt que de s’occuper de s’occuper des items manquants. La télé ne voulait plus éteindre. Problème avec la carte magnétique de la chambre.
Bruno
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Bruno,We apologize for the various inconveniences you encountered during your stay. It's disappointing to hear about the issues with the coffee maker, cleanliness, limited breakfast items, and problems with the TV and room key. We take your feedback seriously, and we will address these issues with our team to ensure improvements are made. Providing a seamless and enjoyable experience for our guests is our priority, and we apologize for falling short during your stay. We hope to have the opportunity to make amends and provide a more positive experience in the future. Sincerely, Hotel Manager
6/10 Aceptable
Charlotte, Saint Leonard
21 feb. 2024
Charlotte
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 21 mar. 2024
Dear Charlotte,Thank you for sharing your feedback with us. We're glad to hear that you had an overall satisfactory experience during your stay. Your input is valuable, and we will use it to make necessary improvements to enhance the experience for our guests. If there are specific areas you believe we can improve upon, please let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.Sincerely,Hotel Manager
10/10 Excelente
Buddy
18 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buddy
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel manager, el 20 feb. 2024
Dear Buddy,Thank you for your excellent rating!We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager
4/10 Malo
Teresa
24 ene. 2024
Le gustó: Limpieza
My credit card was charged 5x
Teresa
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 26 ene. 2024
Dear Teresa,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager
8/10 Bueno
audrey
22 ene. 2024
A bit run down. But staff warm and friendly. Restaurants close by.
audrey
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel manager , el 22 ene. 2024
Dear Guest,Thank you for your feedback. We appreciate your kind words about our warm and friendly staff and the convenient location with nearby restaurants. We're sorry to hear about any concerns regarding the condition of the property, and we'll certainly take your comments into consideration for future improvements. If there's anything specific you'd like us to address, please feel free to share. We value your input and hope to have the opportunity to provide an even more enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excelente
Michelle, Kanata
Viaje en pareja
11 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room (4th floor king) was clean and quite beautiful and plenty of space as well as storage. Only thing missing was a room safe. The hotel is elegant. Breakfast as well as evening drinks and food (all included) was excellent value and service. The front desk and the valet service was also excellent. Highly recommend and would return.
Michelle
Respuesta de Hotel Manager, el 12 ene. 2024
Dear Michelle,Thank you for your feedback. We're delighted to hear you had a positive and enjoyable experience during your stay! It's great that you found the room clean, beautiful, and spacious. We appreciate your feedback regarding the room's safety and will consider it for future improvements. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
10/10 Excelente
Patrick
6 ene. 2024
Patrick
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Patrick,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
8/10 Bueno
Mike
Viaje con mascota
3 ene. 2024
Mike
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 3 ene. 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager
10/10 Excelente
Noemi, Orlando
Viaje en pareja
2 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Noemi
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager, el 31 ene. 2024
Dear Noemi,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
4/10 Malo
Alisa
Viaje familiar
2 ene. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Alisa
Se hospedó 5 noches en diciembre de 2023
Respuesta de Hotel Manager, el 3 ene. 2024
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
10/10 Excelente
Catherine
30 dic. 2023
Le gustó: Limpieza
Catherine
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 1 ene. 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excelente
Elisangela
29 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Elisangela
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 29 dic. 2023
Dear Elisangela,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excelente
Daniel
Viaje en pareja
22 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean and close to everything. Just staying the night for a hospital visit in the morning. Close enough to St. Joseph's hospital in syracuse but far enough to feel safe
Very nice staff.
Daniel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 23 dic. 2023
Dear Daniel,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
4/10 Malo
Luis
Viaje en pareja
20 dic. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Luis
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel manager , el 20 dic. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
10/10 Excelente
Kathy, Renfrew
16 dic. 2023
Le gustó: Servicios
I was checking in late as only an overnight stop on a trip home from Florida. All went very well and a nice quiet breakfast room with all I needed to get me on the road again.
Kathy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel manager , el 17 dic. 2023
Dear Guest,We're pleased to hear that your check-in process went smoothly and that you had a quiet and satisfying breakfast during your overnight stop. Your comfort and convenience are important to us, and we appreciate your positive feedback. If your travels bring you our way again, we look forward to hosting you for another pleasant stay.Sincerely, Hotel Manager
4/10 Malo
Roy, Hermon
Viaje de negocios, Viaje en pareja
15 dic. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
the property was easy to get on and off 81, but the property needed to be updated . The breakfast was not really a breakfast, disappointed.
Roy
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 16 dic. 2023
Dear Roy,Thank you for highlighting the convenience of our property's location. We apologize for falling short of your expectations with our breakfast offerings and for the need for updates. We're constantly striving to enhance our facilities and offerings, and your comments will be considered as we work to improve. Your input is valuable, and we hope for the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
4/10 Malo
Sonja
Viaje en pareja
14 dic. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
Wasn’t a great stay. Dated properly and it seemed like there were people living in this motel.
The staff however were good.
Sonja
Respuesta de Hotel manager , el 5 feb. 2024
Dear Guest,We appreciate your feedback, and we're sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the dated property and any perception of long-term guests. Your comments are valuable, and we will use them to address areas of concern and work towards improvements. We're pleased to hear that our staff provided good service. If there are specific details you would like to share or if there's anything we can do to make amends, please contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
8/10 Bueno
Michel
Viaje en grupo
3 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Michel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 5 dic. 2023
Dear Michel,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager
8/10 Bueno
Dawn, Ashland
1 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff, room was good just didn’t have ice bucket.
Dawn
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 1 dic. 2023
Dear Dawn,Thank you for your positive feedback regarding our staff and room during your recent stay. We're pleased to hear that you had a good experience overall. We apologize for any inconvenience caused by the absence of an ice bucket in your room. We use feedback from guests to improve our services. You can expect an even better stay the next time. Hope you will visit again soon.Sincerely, Hotel Manager
6/10 Aceptable
Marvin, Black River
Viaje en grupo
26 nov. 2023
Le gustó: Limpieza y servicio y personal
Dated
Marvin
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 1 dic. 2023
Dear Marvin,Thank you for taking the time to share your feedback with us. We apologize if you found our hotel to be dated during your stay. We will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
8/10 Bueno
Gretchen
Viaje familiar
22 nov. 2023
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not the best
Check in was fine. Our room was not great - the bathroom has a mold issue. The hallway smelled like pot smoke evening and morning. The breakfast was fine, but no staff person was present at the desk the whole time I was there from 6am to 8am.
Gretchen
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 23 nov. 2023
Dear Guest,We appreciate your pleasant remarks. We are sorry to hear about the issues you encountered during your stay. Your feedback is crucial, and we'll address these concerns immediately to ensure a better experience for our guests. Regarding the absence of staff at the front desk during breakfast hours, we apologize for the inconvenience caused. Your comments will be shared with our team to improve our service. Hope you will visit again.Sincerely, Hotel Manager
8/10 Bueno
Jean-Luc
17 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jean-Luc
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 18 nov. 2023
Dear Jean-Luc,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. We hope you will revisit us soon. Sincerely, Hotel Manager
10/10 Excelente
Peter
8 nov. 2023
Peter
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 10 nov. 2023
Dear Peter,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
8/10 Bueno
JOHN
Viaje familiar
6 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
JOHN
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 7 nov. 2023
Dear JOHN,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager
4/10 Malo
Liles
6 nov. 2023
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Check in was quick, easy and friendly. I appreciated the clean towels and bed linens but the tub had hair in it, the toilet needed to be scrubbed, the light in the bathroom wouldn't turn on, and the soap dispenser was empty.
Liles
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel manager , el 6 nov. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
10/10 Excelente
Kara
5 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was very clean and staff was professional and very helpful.. Crystal at the front desk was amazing and very helpful..
Kara
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 7 nov. 2023
Dear Kara,Thank you for your kind words. We're delighted to hear about your positive experience during your stay. It's wonderful to know that you found the property very clean and that our staff, especially Crystal at the front desk, was professional and incredibly helpful. We'll make sure to pass your compliments along to her. We look forward to serving you again in the future.Sincerely,Hotel Manager
2/10 Terrible
margaret
5 nov. 2023
margaret
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel manager , el 25 nov. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
4/10 Malo
Andrea
Viaje de negocios
5 nov. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Went to dinner - and returned to a parking lot of people just wandering around. Obviously either high or drunk.
Place has an odd odor. Babies and dogs barking. Staff was not very friendly when being checked in. Didn’t communicate very well and seemed indifferent. Manager was on her cell phone nearly the whole time while “training” a new person.
Andrea
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel manager , el 6 nov. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
10/10 Excelente
John, Minneapolis
21 oct. 2023
John
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 10 nov. 2023
Dear John,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
10/10 Excelente
Cliente verificado
Viaje en grupo
15 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager
4/10 Malo
Martina
14 oct. 2023
No le gustó: Limpieza y condiciones de la propiedad
The whole hotel smelled really bad. When we asked about ot at the check-out they told us it was plumbing issue, but never offered a discount or anything to recompensate for our bad experience.
Martina
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear Martina,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager
10/10 Excelente
john
14 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice people to deal with
john
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear John,Thank you for your stay. We're pleased to hear that you found the people at the hotel nice to deal with. Providing friendly and helpful service is important to us, and we appreciate your positive feedback. We look forward to welcoming you again.Sincerely,Hotel Manager