Facilities have potential but management is subpar
Posted Jan 29, 2017
Stayed here for two nights and experienced many issues. The spa and steakhouse are closed for the season but Expedia doesn't include that info anywhere. The room was clean upon check in, but we discovered the TV wouldn't turn on, the fan in the bathroom didn't work, and the safe wouldn't work either. It became apparent there is only one person on the maintenance staff, which was busy plowing the parking lot so we had to wait hours to get the broken items in our room repaired. He didn't fix the fan in the bathroom though. Then, to my dismay, I received a call from a manager on the second night reprimanding me for responding truthfully to a survey sent to me by Expedia about the check in and room.
The facilities are nicer than Cedar Breaks, which is the only other option for a decent hotel in Brian Head. However, management has really gone downhill here.