Not What It Used to Be...
Posted Apr 8, 2017
The Grand Hotel is a beautiful place and the rooms are both large and comfortable. That is the good. Now for the bad. Evidently the hotel is cutting services to stay profitable.
As other reviews have indicated, the "continental"breakfast---maybe they meant the Antarctic continent-- is terrible. I have seen better breakfasts at cheap, chain motels and they do not cost $5 or more. One plate was $5 and a second plate was another $1 with more charges for some litany of what you chose to put on your plate. The "do it yourself" waffle maker did not work and the attendant tried to offer me the pieces of waffle that stuck to the grill when she finally got it open. (No thanks...)
I had a small gin and tonic at the bar. $13 for well gin and the drink was small--I have paid less at a Ritz Carlton for a better gin and tonic. Plus the bar person was totally uncommunicative and could not even respond to any attempt at conversation despite being less than busy.
Luckily, this time I had a room that did not require negotiating several stairs to get to the room since I had lots of baggage. When checking in, I would definitely ask for a room that did not require negotiating those stairs with your luggage to get to your room since the baggage cart does not go up stairs very well.
This had been a great place to stay at Brian Head, but hard times have evidently meant cuts in service and it shows. My four star rating is generous based on their decline in customer service.