Ratings based on 597 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from illinois
In the mountainsPosted Sep 20, 2017
We needed a hotel for our stay at Bryce canyon for one night. Although a lengthy drive, it was worth it. The facility's are clean and new. We saw alot of wildlife on the drive up.
Summer visitPosted Jun 19, 2017 on Hotels
staff was not very accommodating
CLOSED FOR REMODELPosted May 30, 2017 on Hotels
We drove 3-1/2 hrs to get there, only to find a sign on the door that said "Closed for remodel". How can a hotel NOT call people with reservations and tell them they won't be open. The nearest hotel with a room was 60 miles away in Beaver UT. I will never ever use that hotel again, ever. But at least I didn't drive for 8 hrs to get there and find the hotel closed like the family that pulled into hotel just after us. Their lack of common courtesy is unexceptable. They have forever lost my business. In the other hand Beaver UT was beautiful and will be our new go to place to relax and enjoy nature, plus the weather was a lot warmer then the 50*+ that Brian Head was supposed to be.
by A verified traveler from Montreal
Nice location and beautiful scenery.Posted May 29, 2017
Cons: The complete lack of communication and no heads up is unacceptable! This is not what I expected from this kind of a hotel. Very disappointed!
We arrived and found the hotel locked shut and empty with a note that they were under renovation! I didn't receive any advance notice!! Brian's Head is pretty remote and it was Memorial Day weekend so finding an alternative for the night wasn't easy.
Posted Apr 18, 2017 on Hotels
Stay was nice but they did not value my 10% discount as I am noticing now upon my return home from my trip. I am trying to contact the hotel but they are not answering. I believe the season has ended.
for Familiesby A verified traveler from Santa Monica, CA
Great Spot at Brians HeadPosted Apr 14, 2017
Pros: Pool, clean and nice rooms
Cons: A longer breakfast buffet would be great for us poor pacific time zone folks. Even 30 minutes would be enough.
Location: skiing, tubing, snow, hiking, mountains, good for kids
We thoroughly enjoyed our short stay here. The pool and hot tub's were perfect, the rooms clean, and the staff friendly. Can't wait to return!
for Everyoneby A verified traveler from US
Rude lady at reception.Posted Apr 13, 2017
The blonde short hair lady at the reception almost ruined our stay. She was very rude. When we approached her, not a single smile or greetings. She just bluntly shove us off saying that check-in will be at 4PM. We're there past 3PM by the way. She didn't even bothered checking if our room is ready and continued doing what she was doing. Good thing an accomodating male receptionist stepped in and provided us an ideal customer service. He was very helpful and nice. We trully applaud him for that. He and the staff at the restaurant made our stay better. However, I wouldn't want to come back if i'll ever see that rude lady again. I don't want to deal with that kind of person again.
The grand vs. Cedar breaks lodgePosted Apr 13, 2017 on Hotels
we stayed at both the Grand and the Cedar breaks lodge. The grand was better. The rooms were much more updated and clean. The Jacuzzi at the cedar breaks lodge are much bigger but the grand has one outside if your into that. The restaurant at the grand is amazing and had great service plus a nice bar and beautiful indoor fire place. very romantic and is where we will be staying again.
for Everyoneby A verified traveler from Utah
Not What It Used to Be...Posted Apr 8, 2017
Pros: Great atmosphere and comfortable rooms
Cons: Customer service and food service
The Grand Hotel is a beautiful place and the rooms are both large and comfortable. That is the good. Now for the bad. Evidently the hotel is cutting services to stay profitable. As other reviews have indicated, the "continental"breakfast---maybe they meant the Antarctic continent-- is terrible. I have seen better breakfasts at cheap, chain motels and they do not cost $5 or more. One plate was $5 and a second plate was another $1 with more charges for some litany of what you chose to put on your plate. The "do it yourself" waffle maker did not work and the attendant tried to offer me the pieces of waffle that stuck to the grill when she finally got it open. (No thanks...) I had a small gin and tonic at the bar. $13 for well gin and the drink was small--I have paid less at a Ritz Carlton for a better gin and tonic. Plus the bar person was totally uncommunicative and could not even respond to any attempt at conversation despite being less than busy. Luckily, this time I had a room that did not require negotiating several stairs to get to the room since I had lots of baggage. When checking in, I would definitely ask for a room that did not require negotiating those stairs with your luggage to get to your room since the baggage cart does not go up stairs very well. This had been a great place to stay at Brian Head, but hard times have evidently meant cuts in service and it shows. My four star rating is generous based on their decline in customer service.
Great if you don't need to deal with the managerPosted Apr 5, 2017 on Hotels
My friend and I stayed here for a snowboarding adventure. The front desk workers were very nice and cordial. We asked the front desk upon check-in if we could split the cost of the room. They stated, "No problem." They explained that they would need to have my card on hold and then we'd split it on the way out. On checkout, we asked if we could split it. The front desk worker said yes and took both credit card information. However, after checking out, we noticed that I was charged the full amount and in addition my friend was charged half. Obviously this is not right. I called the day after and the front desk told me to email the manager Brett explaining the situation. Three days later, no response. I then called again. The front desk told me to leave him a voice message, so I did. Two days later, still no response. I called today and he happened to answer. I told him I left two messages. No apology for not getting back to me. I then explained the situation and he said my friend's card was charged the initial deposit. How is this possible if we didn't even give her credit card number until check out. For the entire conversation his tone was rude. I said, Either way, half needs to go on her card, and half on mine. His response was, "I will TRY to figure it out." and that was it. You will try? what does that mean? He didn't say when or if he would call me back to let me know. I really do think being charged $110 extra is a serious issue.