Great hotel but a few issues
Posted Sep 7, 2016
I liked the hotel very much-it was clean and comfortable, very pretty inside. We enjoyed the pool and the restaurant amenities. I would recommend and return if the following issues were addressed:
1. Fees/charges: The $50 per night "incidental fee" should be told in advance. Unfair to have that as a surprise charge at check in. The parking is in a separate garage and the desk clerk validated parking. Today the same amount was charged to my credit card. I was NEVER told that would happen. I am very unhappy about that.
2. We called for a mini fridge and were told one was available and would be sent up. We did see one later that evening on a cart by the elevator, not sure if it was intended for our room, but one was never brought to us.
3. at approximately 9:00 a.m. the fire alarm went off. Not one staff member we asked could tell us if it was real, a false alarm, or what we should do. I carried my 3 year old granddaughter down 7 flights of stairs. When we reached the lobby, some guests were waiting outside, some were in the lobby eating breakfast. Still no direction from staff at all as to what we should do or where to go. We finally waited in the lobby with others, and had to ask the firefighters when they were leaving if we could go in. I was in an accessible room and no one asked if assistance was needed.
4. were never told there was a continental breakfast available- found out during the fire alarm. room service is advertised in place of that information.
Comment from Hotel Management
Sep 13, 2016 by Michele H., Hotel Management
I really appreciate your feedback. Thank you.