Only 5 years old?
Posted Oct 3, 2016
I was told the hotel was only five years old yet the bed seemed SO soft that I would have guessed the mattress was closer to ten years old. They came and flipped it, however, I'm not sure it was a mattress that was meant to be flipped because that side was super stiff (which was okay with me but not for my wife) and it sounded like plastic.
The floor may have been sloping because the dresser drawers would slide out a few inches on their own and the refrigerator door scraped on the carpet. Both could have used shims under the front legs.
The tub drain was very slow which left us standing in two inches of water. This is SO common with hotels that I bring my own tools in order to remedy the problem which involves removing the stopper and fishing out gobs of hair with a piece of wire I cut from a coat hanger made especially for the job. I'm guessing they have NEVER done that, which I don't understand because the housekeepers should certainly be able to tell if it's running slowly when they rinse it out after cleaning.
One last thing was that we could not get in the back door from the parking lot and had to walk around the building to get in. Apparently it had "just" stopped working and hadn't been repaired yet.
Comment from Hotel Management
Oct 6, 2016 by Erik, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.