Ratings based on 457 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto

Watch out for local bugs

Posted Jan 6, 2017
Pros: Fast check in.
Cons: Kleenex felt like sandpaper. Install handicap entrance door buttons.
Location: I didn't explore the area.
Check in was fast and efficient. The major problem I had was with my room. As soon as I got in, I saw a huge live bug sitting on my bed. I called front desk. The person informed me that hey are local bugs and are harmless. REALLY? I don't think so. I find it hard to believe. I told her that it's not acceptable and that I wanted to change rooms, at which point she points out that all the rooms have these local bugs. WRONG ANSWER. You have to be joking. That's the last thing you should be telling your hotel guests as an excuse. Well, I changed rooms. The new room didn't have any bugs in it and was fine. I guess not all the rooms have bugs. Go figure!!! I won't be staying at this location again. This is the first incidence I've had with Microtel and I use them often for my travels. In addition, although there are handicap parking spaces, there are no handicap door buttons to the hotel entrance. Odd.
Comment from Hotel Management
Jan 10, 2017 by Sarah, Hotel Management
Thank you for taking time to review our hotel! We are very sorry that you ENCOUNTERED the SEASONAL stink bugs. They are harmless, they are attracted by light. Not all rooms have stink bugs SO YOU ARE RIGHT. I do apologize for your feelings being hurt when it was said that all rooms have them. You failed to mention that we apologized for your first room not meeting your standards. We did upgrade you to a much nicer room for the trouble you was having. There is parking for the handicap they are located in the front of the hotel and also in the back. We are very sorry that we do not have the automatic door buttons.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel - good location

Posted Nov 21, 2016
Guess I sis not understand that micro in Microtel means that the rooms are really small!! Barely any room to walk around bed. But otherwise ok - no microwave or frig - not even a real closet.
Comment from Hotel Management
Nov 24, 2016 by Sarah, Hotel Management
Thank you for your response! We are pleased that you enjoyed your stay with us! We do have other rooms that has microwaves and fridges, and have other rooms that has more space! Just let us know that next time your in the area and we will give you an upgrade! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
3 out of 5
by A verified traveler

Convenient and clean

Posted Nov 15, 2016 on Hotels
Good clean place to stay while traveling.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for your response! We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
5 out of 5
Recommended
for Everyone
by A verified traveler

Splendid

Posted Nov 10, 2016
It was very clean and more importantly the staff were great and very pleasant.
Comment from Hotel Management
Nov 13, 2016 by Sarah, Hotel Management
Thank you for the 5 star rating! We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
3 out of 5
by A verified traveler from US

Nice area, close to my event

Posted Nov 8, 2016
Took too long checking in. Actually was given wrong room at first- room with bed & pullout sofa instead of 2 doubles. Room was not cleaned or beds made on 2nd day. Had to ask For cleaning service For 3rd day. Not acceptable.
Comment from Hotel Management
Nov 13, 2016 by Sarah, Hotel Management
Thank you for your response! When the room was booked it came under the suite with the pullout, we did put you in the room that you wanted! Also if you have a Do Not Disturb on your door housekeeping isn't allowed to clean your room. We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to Morgantown

Posted Nov 7, 2016
Good staff, nice room, breakfast average, good location.
Comment from Hotel Management
Apr 18, 2017 by Sarah, Hotel Management
Thank you for your response! We are pleased that you enjoyed your stay with us! We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thanks for the 5 star rating! We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
4 out of 5
Recommended
for Everyone
by A verified traveler

A good place to stay

Posted Nov 5, 2016
Pros: The room was clean and neat, and the bed was very comfortable.
Cons: The only criticism I have is that they could use more easily accessible outlets for charging phones and tablets and such.
Location: This hotel was located in near a variety of restaurants and two gas stations. Very handy.
Overall, my stay was great. The entry was covered which was especially helpful because of the weather conditions.
Comment from Hotel Management
Nov 6, 2016 by Sarah, Hotel Management
Thank you for your response! We are pleased that you enjoyed your stay with us! We will be going through some remodeling and hopefully we will get more outlets in all the rooms! We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

It was a nice hotel for a even better price!

Posted Oct 31, 2016
Location: Went in town for a college soccer game in WV and the steelers vs patriots game and I was right in the middle of both!
The bed was very comfortable and I loved the mirror on the wall and the cute little window! The tv was also nice!
Comment from Hotel Management
Nov 1, 2016 by Sarah, Hotel Management
Thank you for the 5 star rating! We do invite you to come stay with us again when your in the area! Thanks for choosing Microtel Inn & Suites at Charles Pointe!
3 out of 5
by A verified traveler

Stink bug Fall kingdom

Posted Oct 29, 2016 on Hotels
Well, if the hotel was not invaded by stink bugs, would be accceptable. If you like company of those nice creatures this is fall property for you. Of note hotel staff could not guarantee that my room request for exchange would be without those insects. Luckily the room offered met my expectations, so I did not have to sleep in the car on hotel parking. Besides, breakfast was nothing to look at.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for your response! We are very sorry that your stay wasn't up to your qualifications! We are very sorry that your room had stink bugs, we are currently trying to get them out of our hotel, they are seasonal! Its about guest satification, and we will accommodate anyone! Thanks for choosing Microtel Inn & Suites at Charles Pointe!