Ratings based on 71 Verified Reviews

3.6 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Rude rude rude

Posted Jul 5, 2017
On July 4th the hotel decided not to serve the complimentary breakfast as advertised. When my husband asked about it he was told that the lady wasn't coming in so there wouldn't be breakfast today. My husband then asked if they were going to apply a discount to the room. At that point the person at the desk said no and that she didn't need to deal with this. My husband then asked to speak to a manager and the person at the desk directed him to 2 cards with the hotel phone number listed. He then stated that if it rings to the hotel and the managers were not there he would not get to talk to anyone right? At that point he was told he was being hostile and that the police would be called. My husband stated that if she called then he would be happy to have a conversation with the police about the situation. She did not call. Instead she called her Manager and was obviously told to put out some dry cereal for their guests. My husband left. We will never stay here again.
Comment from Hotel Management
Jul 10, 2017 by Rachael King, Front Desk Manager , Hotel Management
Thank you for bringing this to our attention. I would like to sincerely apologize for the inconvenience you had during your stay with us. We will be addressing and handling this matter immediately. I assure you this is not our normal practice here at the Sleep Inn and we sincerely apologize. We hope you will give us a second chance to make things right for you. Thank you for your review.
5 out of 5
by Brenda

Great value

Posted May 3, 2017 on Hotels
It was a very clean, quiet, and comfortable hotel.
4 out of 5
by Brian

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
Nice place to stay, very nice rooms. Oilfield guys really loud and track a lot of mud in side doors.
5 out of 5
by Thomas

This traveler left a rating score only Posted Mar 9, 2017 on Hotels
4 out of 5
by Jarad

Posted Feb 22, 2017 on Hotels
Clean, average hotel.
4 out of 5
by Mary

One night ok, more than one go elsewhere

Posted Feb 15, 2017 on Hotels
Hotel was clean minus the carpet, it was a little stained. All I had was a shower not tub, which I wasn't too happy about. The maids were in the hall around 730 and we're very loud. I even had one open my door at 8am to come clean, I had just got out of the shower.
4 out of 5
Recommended
for Everyone
by A verified traveler from KY

Close to food and shopping

Posted Jan 30, 2017
Good basic accommodations convenient to restaurants and shops and the interstate. Rooms are a tad small, but adequate. Clean and staff was available as needed
Comment from Hotel Management
Feb 1, 2017 by Rachael King, Front Desk Manager , Hotel Management
Thank you for taking the time to let us know about your stay with us, We are pleased to hear you enjoyed your stay. Feedback is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We hope to meet your lodging needs in the future.
4 out of 5
by Stevie

This traveler left a rating score only Posted Jan 23, 2017 on Hotels
4 out of 5
by Yvonne

Convenient and clean hotel

Posted Jan 17, 2017 on Hotels
We loved it! Whenever we have visited WV it was always booked. Super clean and comfortable.