Posted Feb 18, 2017
On arrival we received a genuine welcome from Karl, who explained everything to us and was delighted to inform we had been upgraded to a suite. The room was more than we could've hoped for, and we were extremely grateful. Nothing was too much trouble for Karl who arranged our taxi. On returning to the hotel later in the evening, again we were made to feel welcome.
Breakfast next morning, was superb, with Nigel and Franco ensuring we were happy.
As big hotel groups go, this hotel went above and beyond to make sure we enjoyed our stay, and all credit goes to the entire team for making it happen