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Reviews of Regency Hotel

3.5 out of 5
Regency Hotel
28 Regency Square, Brighton, England

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 101 reviews" "
Rating 8 - Good. 32 out of 101 reviews" "
Rating 6 - Okay. 23 out of 101 reviews" "
Rating 4 - Poor. 13 out of 101 reviews" "
Rating 2 - Terrible. 10 out of 101 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 14 nights in Mar 2024

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Franck

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in bad conditions and old
Stayed 3 nights in Nov 2023

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Qi on Oct 8, 2023
Thank you, Tim!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Sep 2023
Response from Qi on Oct 8, 2023
Thank you, Jeremiah!

10/10 Excellent

Jenny

Stayed 7 nights in Sep 2023

2/10 Terrible

Grace

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Stayed 2 nights in May 2023
Response from Qi on May 12, 2023
Thank you! You are so kind!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Qi on May 12, 2023
Thank you! From my heart!

6/10 Okay

Roy

Stayed 1 night in Mar 2023
Response from Qi on May 12, 2023
Thank you for your stay!

6/10 Okay

Michael

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Qi on May 12, 2023
Thank you for your stay!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a old house converted and give it a old English touch and was nice 👍 , of course all facilities are new compare to the building. I love shower and enjoy it.
Response from Qi An on Dec 9, 2022
Thank you! We are very happy to host you. Hope to see you again!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and comfortable. Great location and amazing view
Response from Qi An on Dec 9, 2022
Thank you for your review! We are very glad to host you! Hope to see you again!

10/10 Excellent

Ching Laam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's big and clean, staffs are very nice!
Stayed 12 nights in Aug 2022
Response from Qi on Oct 11, 2022
Thank you! You are so nice!

2/10 Terrible

Alice

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
B&B not a hotel
Good location but more B&B than hotel. Good security on doors (not given in Brighton experiences) but (double) room and bed were small. Hot day but window opened onto fire escape so felt unable to leave it open so room became very hot and airless.
Stayed 1 night in Jul 2022
Response from Qi on Jul 15, 2022
Thank you for saying good security on doors. :)

8/10 Good

Craig

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water.
Stay was nice however, the kettle didn't work and the shower only gave out cold water (top floor, room 5). Other than that it was good, bit dated but sea view was lovely.
Stayed 1 night in Jun 2022
Response from Qi on Jul 11, 2022
Thank you for letting us know. We immediately replaced kettle after reading your review.

4/10 Poor

Ian, Ely

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry not much positive to say. Opened window and it had rotted through leaving half in place. Felt tip hit and cold markings on shower sums up the general state of shabbiness and poor cleanliness
Stayed 1 night in Jun 2022

8/10 Good

Lutfi

Stayed 4 nights in May 2022

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brighton Jolly 2022
Excellent view from my bedroom window. Close to City centre.Plenty of Bars and Restaurants nearby . Would certainly stay here again.
Stayed 4 nights in Feb 2022

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service
Easy check in. Pleasant stay, great location.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

4/10 Poor

Nina

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Personnel serviable, draps et serviettes de bains propres et super vue sur la mer. L'état de la chambre laisse à désirer. Je savais que l'hotel n'étais pas top mais c'étais le seul de disponible pendant la période de mon séjour.
Stayed 7 nights in Sep 2021

6/10 Okay

Grace

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
The rooms were very dusty. And very noisy from the noise outside.. the building needs a retouch. Bad smell as you enter the building
Stayed 2 nights in Aug 2021

6/10 Okay

Matie

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On the overall it was ok,they don’t inform about the amount of stairs which is quite lots to climb up to access the room as there’s no lift.And also no service during your stay,no new towels on a daily basic.But it very clean when handling the room.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Good on a budget
The hotel is very well situated: two minutes from the sea, perhaps five from the town. The bed was very comfortable and the room was well stocked with hot drinks facilities and a small fridge. Plenty of storage, too. The room itself was fine if a bit dusty. During our week long stay, the room was never cleaned nor were the bins emptied - I would have expected more from the price we paid. Be warned that the double compact room is on the third floor without a lift - it's hard to climb six flights of stairs in a face mask.
Stayed 7 nights in Jul 2021

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

4/10 Poor

MARTYN WILLIAM

Disliked: Cleanliness, staff & service
Brighton 39steps
7 nights stay room not cleaned at all, we had to ask the maid for clean towels on 4th day. No toilet paper replaced we had to buy our own, owner not about to request any paper/towels. No shower mat cubicle very slipy also needed a grab rail as shower quite high. The also on third floor stairs steep and steps narrow
Stayed 7 nights in Jun 2021
Response from Qi on Jul 9, 2021
Sorry we failed your expectation. However, we don't provide daily housekeeping service and expect the guests self service during the stay. The service we provided should match what we described on channels. But again, I am sorry if this is what you had expected.

6/10 Okay

Alan d

Satisfactory
Stayed 1 night in Jul 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2021
Response from Qi on Jun 22, 2021
Thank you!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid! Needs a refit and a deep clean. Especially the bathroom; the shower was awful and either had a boiling hot or freezing cold setting. Not worth the money I paid at all.
Stayed 1 night in Oct 2019

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful owner, smooth stay
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Melanie

Liked: Room comfort
Stayed 1 night in Aug 2019

4/10 Poor

roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel not so good
We arrived and straight away noticed that the room hadnt been vacuumed. It was semi-clean. It had been described as a delux four poster room. There was no four poster just a canopy on top which served no purpose. Overall, the room was tatty and reminiscent of a B and B in a fading Northern seaside town, where you pay £20 per night. The only real plus point was the friendliness of the staf. Can't fault that!
Stayed 1 night in Aug 2019

6/10 Okay

Susy

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2019

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, room comfort
Good location
The family room was on the top floor of many steps! Really feel the burn in the legs once at the top! Overall the room was comfortable, however the decor and children’s teddy’s on the bed were unusual. This was a room only stay and there is no option for breakfast but is very close to cafes and good old Wetherspoons is around the corner. The parking cost £
View from hotel doorstep
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to get hold of reception staff. For example noone on duty after 6pm
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent uninterrupted sea view and of the i360.
The hotel is about 15 minutes walk from the train station and has an excellent uninterrupted sea view across Regency Square and of the i360. We arrived earlier than the advertised check-in time but the staff were really welcoming and were happy to look after our bags and then place them in the room while we went out. Our room was at the top of the hotel and was modest in size, but perfectly adequate, though the en suite shower room was a little cramped. We would very happily stay here again.
View from hotel room.
Stayed 1 night in Jul 2019
Response from Qi on Jul 26, 2019
Thank you so much for your marvelous review and spectacular photo!

6/10 Okay

Jayne

Liked: Cleanliness, room comfort
Great position. Great view.
I have stayed here many times. This is the first time under new ownership. The staff may not be as charismatic as the previous owner. And although polite came across a little cold. The room I stayed in is my favourite it has a four poster and a balcony. They must not let it get shabby. its still ok for now. A nice stay. No breakfast available. Which was ok for me.
Stayed 1 night in Jul 2019
Response from Qi on Jul 7, 2019
Dear Jayne, thank you for your stay. I am sorry the staff were not fully and properly trained to welcome you and delayed your check-in. We raise the staff training as top priority and aim to give our guests more welcoming atmosphere. Bathrooms and furnishing are quite old. We have made a plan to renovate the house. Hopefully you can see this when you return.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Qi on Jul 1, 2019
Thank you for your mark

4/10 Poor

Duncan

Disliked: Cleanliness, property conditions & facilities, room comfort
A disappointing stay
A disappointing stay for the money. The photos don’t reveal the poor cleanliness of the room and condition of the carpet (threadbare with plenty of stains). No towels were supplied, only a bath floor matt! The lights next to the bed were operated by a bizarre connection of switches. The only positive points from the stay was a good drinks making package and the location of the hotel.
Stayed 1 night in Jun 2019
Response from Qi on Jul 1, 2019
No towels supplied was our mistake. Sorry. We address cleanliness issues and share your comments with housekeepers. Thanks!

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was like they crammed too many rooms into this one place. The floor in our room was not level and the floor boards were covering a hole which pinched my foot. Staff was non existant one guest fell asleep at the desk. Everything had a price, lose the key £75 late check out £20 etc. The 8 flights of stairs to reach our room was quite exhausting. I get that you get what you pay for but there is no way the money we spent was worth it. Never again.
Stayed 1 night in Jun 2019
Response from Qi on Jun 27, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location was good but the room was extremely small, up in the attic up many steep and very narrow steps. We would not have booked it if we’d known what we were booked into.
Stayed 3 nights in Jun 2019
Response from Qi on Jun 20, 2019
We describe the room as clear and detailed as possible. If you think any description is vague or inappropriate, please help us improve it. Thanks!

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Room comfort
1 night stay in Brighton over May Bank Holiday.
Clean room and view over sea, but room very small at very top of building, should have been categorised as a single room.
Stayed 1 night in May 2019
Response from Qi on Jun 18, 2019
Thank you for review

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location - hotel needs a serious overhaul
Great location and actually slept well, the bed was comfy Downside, the room needed a proper clean, pubes in the shower! Bathroom is tiny and the carpets were very stained.
Stayed 1 night in May 2019
Response from Qi on Jun 18, 2019
We have tackled cleaning issues. Thanks!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Perfectly adequate. We were allowed to check in 30 minutes early, but then never saw of the staff again for the rest of our stay. A bit disappointed that the four poster bed turned out to be just a canopy bed, but not the end of the world. Nice and centre location. Very quiet at night.
Stayed 2 nights in May 2019
Response from Qi on Jun 18, 2019
Sorry for no staff during your stay.

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Great location - could do with some TLC
Positives - excellent location and fantastic sea view. Four poster bed surprisingly comfortable and I slept well, no problems with noise but this was during the week Value for money room - I paid £65 per night Negatives - room could really do with a deep clean, there were pubes in the shower and the carpet was badly stained. The furniture is lovely but far too big for the room The building is over 200 years old and the floor and stairs have a very definite slope, this may be an issue for the elderly or people unsteady on their feet Bathroom is tiny and the door wouldn’t shut properly, other people had said they had problems with no hot water but this wasn’t an issue for me Take your own toiletries, the ones provided are not nice
Stayed 1 night in May 2019
Response from Qi on May 24, 2019
Thank you for your review. We are tackling cleaning quality dropping issues.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Amenities
The bed was excellent, very comfortable and clean. Bathroom facilities were functional and clean. Room size is a bit small and temperature very low, I was cold the whole time despite setting the heating to full. Breakfast cereal supplied only on first morning and no bowl or spoon. I paid €110 per night, so I expected a bit better. Breakfast should be provided for that price. Staff were friendly, helpful and welcoming. Stairs/ reception area very messy and not clean.
Stayed 3 nights in May 2019
Response from Qi on May 9, 2019
Sorry for the missing bowl and spoon. We will train our staff once again and improve the aspects you pointed out. Thanks!