We have now stayed at the Grand several times, and really like it. The staff are outstanding; cheerful, helpful and polite.
This time there were a couple of problems. Minor ones, but worth mentioning.
The toilet in our room was faulty and wouldn't flush properly. Also, some the usual items in the breakfast buffet weren't available. No tomatoes, and no vegetarian sausages, two things that we very much enjoy as part of the Grand breakfast.
Nevertheless, it is a fine hotel, and we hope to stay there again.