Reception

Reviews of The Grand Brighton

4 out of 5
The Grand Brighton
97-99 King's Road, Brighton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1024 out of 1521 reviews" "
Rating 8 - Good. 306 out of 1521 reviews" "
Rating 6 - Okay. 111 out of 1521 reviews" "
Rating 4 - Poor. 43 out of 1521 reviews" "
Rating 2 - Terrible. 37 out of 1521 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room which my husband found very noisy and I asked to be moved and the reception staff where excellent we where moved to another room which was very quiet and he slept a lot better. The bar staff were also very nice they even remembered our drinks order. It’s the little things that make a stay even better. Thankyou.
Stayed 2 nights in Mar 2024
Response from Duty Manager on Mar 26, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Katarina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 26, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 22, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 22, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Victorian hotel
Response from Duty Manager on Mar 20, 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Osman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 19, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

LesleyAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 19, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel has 2 nice bars where you can go and relax . The rooms are dated but comfortable. The room we had waa quiet apart from screaming kids at 6am in the morning in the corridor outside the room .
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 19, 2024
Thank you for taking the time to let us know your feedback. I will make sure to pass over your feedback .We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Chas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were clearly well trained in being helpful and friendly. They made our much too short overnight stay really enjoyable. The Grand pricing was also quite reasonable for our Monday night stay, in fact below that of the Hilton, where we usually stay. But may not in future, especially as their wifi is only free when booking through the HHonors website. The Grand's is free. Car parking is really expensive with the Hilton carpark being the nearest charging £36 overnight. But at least it was very secure.
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 13, 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Steven

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely, grand British seaside hotel, oozing charm and tradition without being stuffy or pretentious. Enjoyed a relaxing weekend here while visiting for a show at the Brighton centre, which is located next door to the hotel
Stayed 2 nights in Mar 2024
Response from Duty Manager on Mar 13, 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Hayley

Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 26, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location lovely breakfast But very disappointed with our superior room the glass was frosted so we couldn’t see out and felt prison like/claustrophobic I wouldn’t expect that in a standard room ( would of preferred a view of anything than not been able to see out,)
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 5, 2024
Thank you for taking the time to let us know your feedback. I am sorry to hear you was disappointed with the frosted glass we have this with our inland rooms to stop people from looking in. I will make sure to pass over your feedback to the team regarding this as we are currently going through a refurbishment. Kind Regards, Paige

10/10 Excellent

Fiona, Arundel

Traveled with group
The grand is iconic … but everywhere could do with a bit of TLC it’s all a bit tired and needs a lick of paint. That said, great location and a comfy bed and a proper power shower!
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 5, 2024
Thank you for taking the time to let us know your feedback. I am pleased you feel we are greatly located. We are currently going through a refurbishment and hope to welcome you back when completed. Kind Regards, Paige

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at The Grand when I’m in Brighton, which is often. Best hotel, beautiful setting and the staff are amazing! Especially the gentlemen that greet you at the door!
Stayed 4 nights in Feb 2024
Response from Duty Manager on Mar 5, 2024
Thank you for taking the time to let us know your feedback. I am pleased we are your go to hotel. I will make sure to pass over your kind words and hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a real treat to stay at The Grand off-season I’ll look forward to going back in the future.
Stayed 2 nights in Feb 2024
Response from Duty Manager on Mar 1, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Duty Manager on Mar 1, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have now stayed at the Grand several times, and really like it. The staff are outstanding; cheerful, helpful and polite. This time there were a couple of problems. Minor ones, but worth mentioning. The toilet in our room was faulty and wouldn't flush properly. Also, some the usual items in the breakfast buffet weren't available. No tomatoes, and no vegetarian sausages, two things that we very much enjoy as part of the Grand breakfast. Nevertheless, it is a fine hotel, and we hope to stay there again.
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 27, 2024
Thank you for taking the time to let us know your feedback, I am glad to hear you are a returning guest!. I will make sure to pass over your feedback to the team to look into. We look forward to your returns. Kind Regards, Paige

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 1, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t do enough. As special mention to the bell-boys who had a smile on their faces at all times
Stayed 2 nights in Feb 2024
Response from Duty Manager on Feb 27, 2024
Thank you for taking the time to let us know your feedback, We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 22, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel regency features the room was clean spacious the staff were absolutely wonderful . In the breakfast room franco was a delight he was cheerful chatty happy helpful all the staff in the hotel go out of there way to help . Only downside is the grand does not include breakfast in there price anymore which is a shame . But apart from that it was a wonderful break loved sitting in the lounge b est hotel .
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 23, 2024
Thank you for taking the time to let us know your feedback Nicole. I will make sure to pass over your kind words to the team. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nicole

Traveled with family
Liked: Amenities
The room was perfect for my mother and I the staff were so helpful clean modern room . The breakfast a huge selection. The staff were excellent in the breakfast room the whole team franco was absolutely fantastic with my mum joking cheerful the whole team Thankyou for another wonderful year .
Stayed 2 nights in Feb 2024
Response from Duty Manager on Feb 23, 2024
Thank you for taking the time to let us know your feedback Nicole. I am pleased you and your mum had a wonderful stay and i will make sure to pass over your feedback to the team. We hope to welcome you both back soon. Kind Regards, Paige

4/10 Poor

Victoria

Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 22, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful.
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 17, 2024
Thank you for taking the time to let us know your feedback Matthew. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing old world opulence, incredible view, brilliant staff… the only thing that wasn’t incredible was the very average breakfast
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 13, 2024
Thank you for your kind words Dan, I am pleased you had a wonderful stay and enjoyed the views. I will make sure to pass over your feedback to the team. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with outstanding service. Bar area lively and welcoming
Stayed 2 nights in Feb 2024
Response from Duty Manager on Feb 10, 2024
Thank you for taking the time to let us know your feedback Kathy. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good we go back again
Stayed 2 nights in Feb 2024
Response from Duty Manager on Feb 10, 2024
Thank you for taking the time to let us know your feedback Gary. Kind Regards, Paige

8/10 Good

Bev

Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 22, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nigel

Traveled with partner
Had a great time lovely hotel
Stayed 1 night in Jan 2024
Response from Duty Manager on Feb 6, 2024
Thank you for your feedback Nigel. Kind Regards, Paige

10/10 Excellent

Clare

Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 22, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 31, 2024
Thank you for your feedback Stewart. Kind Regards, Paige

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 30, 2024
Thank you for taking the time to let us know your feedback Natalie. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Paul

Liked: Property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 30, 2024
Thank you for taking the time to let us know your feedback Paul. We hope you return soon. Kind Regards, Paige

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay. The staff make a real effort to be friendly, and the breakfast is excellent, with lots of options including an omelette station (my favourite). This was our second stay at The Grand, and we will be back again in February.
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 30, 2024
Thank you for taking the time to let us know your feedback John. I am pleased you had a lovely stay with us and feel our staff make great effort. I will make sure to pass over your kind words to our breakfast team. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is the place to stay in Brighton A beautiful hotel
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 30, 2024
Thank you for taking the time to let us know your feedback Rebecca. We hope you return soon. Kind Regards, Paige

2/10 Terrible

FEDAA, Anaheim

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jan 2024
Response from Duty Manager on Jan 30, 2024
Thank you for taking the time to let us know your feedback Fedaa. We hope you return soon. Kind Regards, Paige

8/10 Good

Iain, Morden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old bit of class
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 26, 2024
Thank you for taking the time to let us know your feedback Iain. Kind Regards, Paige

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Always wanted to stay at the Grand and yes, it was a lovely experience. Whilst the traditional look and original features are truly impressive, I did feel the hotel needed refreshing in places. In particular the room wasn't anything special, there were no refreshments available. The bar downstairs however was great, with cocktails aplenty
Stayed 1 night in Dec 2023
Response from Duty Manager on Jan 26, 2024
Thank you for taking the time to let us know your feedback Donna. I will make sure to pass over your feedback to the team. We are currently going though a refurbishment at this moment in time. I am pleased you enjoyed our main lobby area/ bar. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fabulous hotel and area . The only problem was that the water didn’t drain in the bath and the shower wasn’t hot
Stayed 2 nights in Jan 2024
Response from Duty Manager on Jan 17, 2024
Thank you for taking the time to let us know your feedback. I am pleased you feel our hotel is fabulous. I am sorry to hear the issues you had regarding the bath room i will make sure to pass this over to our maintenance team. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 14, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 14, 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Duty Manager on Feb 10, 2024
Thank you for taking the time to let us know your feedback Nicholas. Kind Regards, Paige

6/10 Okay

Sarah

Traveled with family and small children
Liked: Staff & service
Lovely hotel lobby, beautifully decorated for Christmas, a lovely ‘looking’ bar and great breakfast but unfortunately we were given a very tatty dirty rundown room. We notified the staff at reception who were very helpful and got a member of staff to show us a different room which was an improvement but unfortunately still tired in areas and the carpet didn't look clean. We booked a last minute stay as a birthday treat and were so disappointed as the room didn’t live up to the reputation and what was advertised. After Covid the one thing you do expect is cleanliness. To no fault of the staff, they advised us they were very understaffed which caused long wait times and a crop in service level. My husband was quite disappointed that the majority of beers weren’t available so we ended up going elsewhere for drinks and dinner. It is such a shame as the hotel has such potential to be amazing but we aren’t in a hurry to return. Many thanks to the reception staff for their help in changing rooms.
Stayed 1 night in Jan 2024
Response from Duty Manager on Jan 14, 2024
Thank you for taking the time to let us know your feedback Sarah. If you would like to contact me directly to discuss this further please do Kind Regards, Paige

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high standard, wonderful stay
Stayed 2 nights in Dec 2023
Response from Duty Manager on Jan 7, 2024
Thank you for taking the time to let us know your feedback Matthew. Kind Regards, Paige

10/10 Excellent

Ian

Traveled with partner
Liked: Amenities
The hotel inside on the ground floor was magnificent in it’s old renaissance look.The customer service was way above anything I have witnessed both here and abroad.A Grand stay for my wife’s birthday!. No complaints and a recomendation to all. Port McNally Hove
Stayed 1 night in Dec 2023
Response from Duty Manager on Jan 2, 2024
Thank you for taking the time to let us know your feedback Ian. I am pleased you feel the customer service we provided here at The Grand Hotel was great. I hope your wife had a lovely birthday and we are glad to be part of her special day. We hope to welcome you back for many more special occasions. Kind Regards, Paige

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Duty Manager on Jan 1, 2024
Thank you for taking the time to let us know your feedback Simon. Kind Regards, Paige

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made my Christmas
Beautiful festive Christmas hotel. Beautifully decorated. I had a basic room, but it definitely wasn't basic! Extremely comfortable, huge comfortable bed, fully equipped, very luxurious.
Stayed 1 night in Dec 2023
Response from Duty Manager on Dec 27, 2023
Thank you for taking the time to let us know your feedback on your stay here with us Suzanne. The photos look great. I am pleased you had a lovely stay and we was able to deliver the festive feel. We hope to welcome you back. Warm Wishes, Paige

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic overnight stay ahead of Christmas. Service could have not been more efficient, attentive and welcoming. We’ll go back again!!
Stayed 1 night in Dec 2023
Response from Duty Manager on Dec 27, 2023
Thank you for taking the time to let us know your feedback. Thank you for your kind words ill pass them over to the team. We will looking forward to your returns in the new year. Warm Wishes, Paige

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great room, only stayed 1 night but very comfortable and friendly staff. Had noisy neighbours but the hotel dealt with the situation immediately. Would recommend but it doesn’t come cheap so be prepared to pay.
Stayed 1 night in Dec 2023
Response from Duty Manager on Dec 27, 2023
Thank you for taking the time to let us know your feedback Graham. I am pleased you thought your room was great. I am sorry to hear about the neighbors but pleased it was dealt with immediately. We hope to welcome you back in the new year. Warm Wishes, Paige