Ratings based on 572 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - great price

Posted Feb 9, 2018
Free parking, close to the city, comfortable bed. Staff were very accommodating.
Comment from Hotel Management
Feb 10, 2018 by Gt, Hotel Management
Great to hear you enjoyed your stay we hope to welcome you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Good value close to town

Posted Jan 16, 2018
Comfortable and well situated. An alternative to the Brisvegas glitz.
Comment from Hotel Management
Jan 18, 2018 by BW Gregory , Hotel Management
Thank you David Great to hear you enjoyed your stay with us We hope to welcome you again when next in Brisbane
2 out of 5
by A verified traveler from Australia

Posted Dec 30, 2017
Expected similar experience of other Best Western group hotels. This hotel was very average condition and felt like cheap motel.
Comment from Hotel Management
Jan 4, 2018 by p, Hotel Management
Thank you for your feedbac Jack We are sorry to hear your expectations were not exceeded on this occassion
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast

Good for an overnight stay.

Posted Dec 17, 2017
Pros: The staff at reception and in the restaurant were very welcoming and pleasant. There was plenty of onsite parking at no extra charge.
Cons: Overall the facilities look a little tired and dated. Time for a refurbishment.
Location: The accommodation is convenient to the city. Located on Gregory Terrace with 3 major private schools and Centenary Swimming Pool nearby.
We drove to the accommodation. We knew where it was located but it is a little difficult to spot from the road. Our first impression was that it could all do with a bit of a spruce up - gardens, facade and rooms. The staff are friendly and efficient. The rooms, though dated, are clean and comfortable. We had a continental breakfast in the restaurant and there was plenty of variety. As it was convenient to the places we needed to go and comfortable enough we would stay there again.
Comment from Hotel Management
Dec 21, 2017 by Reservations, Hotel Management
Thank you, Jan for taking the time to review your experience with us, we appreciate your feedback
2 out of 5
by A verified traveler

Posted Dec 13, 2017
Far away from the expectations following the information on the website
Comment from Hotel Management
Dec 16, 2017 by BW Gregory , Hotel Management
We are sorry to hear you did not find the experience you were hoping for at our hotel
4 out of 5
Recommended
for Couples
by A verified traveler from Gold Coast

Basic but comfortable and friendly staff

Posted Nov 16, 2017
Pros: Location
Cons: The plumbing is old and a bit noisy
We have stayed here on a number of occasions - keep coming back as it is well-located - can walk or bus to the city; nice parklands opposite and a public 50m swimming pool. Free secure parking under the Motel is an added attraction. Staff always helpful and friendly.
Comment from Hotel Management
Nov 19, 2017 by Duty Manager, Hotel Management
Thank you for taking the time to review your experience with us, we appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from tweed heads

Posted Nov 10, 2017
Lovely room overlooking pool and garden very relaxing a quiet position close to city nice meal and good parking
Comment from Hotel Management
Nov 12, 2017 by BW Gregory , Hotel Management
Great to see you enjoyed your stay with us Vicki We do hope to welcome you back again soon
1 out of 5
by A verified traveler from NSW

Worst Ever

Posted Oct 26, 2017 on Wotif
Pros: location suited us
Cons: cleanliness and all services
Location: edge of city but long walk to CBD
Carpet dirty and stained. Second night "Make up room" did not incl making bed or cleaning bathroom. Tea and milk was not replaced in room. Reception apologised and brought some milk when requested
Comment from Hotel Management
Oct 29, 2017 by Reservations, Hotel Management
Thank you Allen for taking the time to review your experience with us, we would like to offer our sincerest apologies as this is not our normal level of service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017 on Wotif
Cons: have carpets cleaned
Location: found location good for where we needed to be and close to city which was also good
Getting there and back to airport drivers very unaware where the motel was. The cafe you have is lovely and the food was very nice. Found it not too far from the city which is good but many have not heard or know where it is even when aquatic centre across road mention. Overall found motel comfortable but carpets very dirty
Comment from Hotel Management
Oct 24, 2017 by BWPLUS Gregory , Hotel Management
Thank you for taking the time to review your stay. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
by A verified traveler

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Lauren, Hotel Management
Thank you for taking the time to review your stay with us