Ratings based on 1,829 Verified Reviews

4.3 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from nsw

Great loacation. Close n convenient to shops, beac

Posted Feb 6, 2018
Great location,awesome staff who were helpful n accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
Arrived late. Well received. Comfortable and delightfully quiet room. Nice facilities for cooking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Charlotte's friendly staff

Posted Jan 23, 2018
Central to city retail & restaurants. Good clean facilities & rooms. Excellent friendly reception staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from nsw

Great location

Posted Jan 22, 2018
It was satisfying . Good location and reasonable pricing. Staff were helpful!
2 out of 5
by A verified traveler from Melbourne

Not a good pick for business travellers

Posted Jan 13, 2018
Pros: Friendly staff tried to help resolve the many issues arising
Cons: See review above, but 1. proper free internet unlimited for 3 devices and 2. instruction on how to use all the appliances.
Location: Location is fine, I was there to work, so did not participate in activities.
While clean and very helpful staff, it is not acceptable to offer only 30 minutes a day of internet time. I had to hotspot the entire time just to stay operational. The Expedia listing said the hotel had free internet and did not mention this limit - is this an Expedia problem? Or a hotel not correctly stating the limit. Either way, very disappointing. Also, no cups or glasses in the room (the staff did fix this), and no instructions for the very tricky appliances, meaning I needed staff help to work the TV and run the dishwasher. Too much time lost. Business travellers who don't have time for this nonsense (despite staff willingness to help) should bypass this hotel and try another.
2 out of 5
by A verified traveler from Cairns, FNQ

Good location in CBD. Poor room facilities.

Posted Jan 13, 2018
Pros: Good central location in CBD - walking distance to city centre.
Cons: Hotel staff to conduct complete room stock inventory & audit upon guest check-out - before re-letting room to next guest.
Location: Hotel location was only redeeming feature - within easy walking walking distance to shops, restaurants, CBD.
Incomplete inventory of dining place settings for 4. No glasses, no bowls, no water jug, no oven trays, inadequate quantity of cooking pots & pans. Ironing board - only one leg. Iron leaked water. Room service:- used tea-towel placed on floor - simply recycled by placing back on bench-top. Dishwasher with small load - left unwashed by us - was unpacked whilst contents still dirty. Balcony table was unsteady on wobbly legs. On several days, we had to prompt Reception for a room service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Dec 19, 2017
Good location, room is clean and spacious. Walking distance to train station and shopping area.
3 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Central Location

Posted Dec 16, 2017
Pros: Locatiob
Cons: Changing rooms at pool
Location: Shops restaurants very handy
Staff friendly and helpful clean and tidy room Difficult to find
5 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Great city break at Oaks Charlotte towers

Posted Nov 26, 2017
Pros: Location, comfort, relaxed and peaceful.
Cons: The lifts get very busy at times such as breakfast and had to wait a couple of minutes on occasion.
Location: Best location for walking anywhere in the city centre. Plenty of restaurants and cafes, bars nearby. Main bus and train route 5 minutes walk.
In Brisbane for the weekend and couldn't have picked a better location or hotel.
3 out of 5
by Alec

Stay at the Oaks

Posted Nov 21, 2017 on Hotels
Sitting room, dining and kitchen spacious. Balcony looked onto adjacent apartment but was a cross the road. The bedroom slightly on the small size, bathroom was of a good size, similarly the laundry facilities. Housekeeping was lacking as beds were not made up on the day after check in, dearth of hand towels in kitchen and bathroom. Location of Oaks close to Queens Street Mall, Meyer Shopping Mall, Casino and transport hubs, short distance to the river