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关于索菲特布里斯本中央酒店的点评

5 out of 5
索菲特布里斯本中央酒店
249 Turbot Street, Brisbane, QLD

点评

8.8

超赞

10 分 - 超赞。560 条好评，共有 1002 条点评" "
8 分 - 还可以。283 条好评，共有 1002 条点评" "
6 分 - 一般。105 条好评，共有 1002 条点评" "
4 分 - 很差。40 条好评，共有 1002 条点评" "
2 分 - 糟糕。14 条好评，共有 1002 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

HUICHIN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Tom 于 2024 年 1 月 20 日 的回复
Merci Huichin!

8/10 还可以

Yuk Lan

2023 年 6 月入住 2 晚
Reservation Agent 于 2023 年 7 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Suk Yi

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Those staffs are very nice and helpful, besides, the environment insides or outsides the hotel is also great and easy to get anything you need
2023 年 2 月入住 2 晚

10/10 超赞

Wen chun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚
Guest Experience and Loyalty Manager 于 2020 年 3 月 6 日 的回复
Bonjour, Thank you for your 10 out of 10 rating. we look forward to welcoming you back again soon. Merci, Trent Grundy Guest Experience and Loyalty Manager Sofitel Brisbane Central.

8/10 还可以

Tony，HONG KONG

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
地點方便，座落火車站上蓋，而且位於市中心地帶，附近有大量商店和食肆。 惟酒店房間略舊，裝潢不太漂訦。
2019 年 12 月入住 1 晚
Guest Experience and Loyalty Manager. 于 2020 年 2 月 25 日 的回复
Bonjour, Thank you for your 4 out of 5 review. I am so pleased to hear that the hotel in so conveniently located for you. We hope to welcome you back again soon. Merci, Trent Grundy Guest Experience and Loyalty Manager Sofitel Brisbane Central.

8/10 还可以

Chun Ho

与家人出行
满意：清洁度、员工和服务、客房舒适度
地點方便
地點方便，要到機場乘早機, 樓下就是中央車站, 非常好。
2019 年 12 月入住 1 晚
Guest experience and Loyalty Manager 于 2020 年 2 月 25 日 的回复
Bonjour, Thank you for your 8 out of 10 review. We hope to welcome you back again soon. Merci, Trent Grundy Guest Experience and Loyalty Manager Sofitel Brisbane Central.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 3 晚
Guest Experience and Loyalty Manager 于 2018 年 12 月 18 日 的回复
Bonjour, Thank you for this 4 star review. We look forward to welcoming you back soon.

8/10 还可以

Chouping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
櫃臺服務親切，房間清潔乾淨，會考慮再次入住
索菲特中央飯店就在中央車站上面，位於市中心，附近商店林立，交通方便，房間也很舒服。只是很可惜，現在freewifi很普遍，在馬路上布里斯本市政府也提供免費wifi,而五星級大飯店反而沒有wifi，大廳房間內都沒有wifi,幸好現在有加入索菲特會員的房客可以有免費wifi使用，不然一天29.5澳幤的房間wifi也太貴了。沒有wifi實在太不方便了。
2018 年 6 月入住 4 晚
Joseph Simmons 于 2018 年 6 月 29 日 的回复
Bonjour, Thank you for leaving such a positive review - we do hope to welcome you back on your next travels to Brisbane.

8/10 还可以

Chi-ching

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
服務人員親切，
地點方便，交通方便，飯店雖有點老舊，但餐飲、清潔度都很好
Sofitel Brisbane Central 于 2018 年 4 月 27 日 的回复
Bonjour Chi-ching, Thank you for leaving such positive comments regarding your most recent stay! We look forward to welcoming you back in the near future.

10/10 超赞

Chi-ching

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
優良服務
地點非常方便，服務人員很有彈性，很爲旅客著想，給旅客方便
General Manager 于 2018 年 4 月 19 日 的回复
Thank you for leaving such positive feedback and we hope to welcome you back soon!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2018 年 4 月 10 日 的回复
Bonjour, Thank you for your kind 4 star rating - I look forward to welcoming you back in the near future. Kindest regards, Hayden Hughes

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2018 年 4 月 10 日 的回复
Bonjour, Thank you for your 4 star rating - I do hope to welcome you back to Sofitel Brisbane Central in the near future. Kindest regards, Hayden Hughes

8/10 还可以

Man，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
近City方便行街
房間很大，床很舒適，但價錢不便宜！ 自助晚餐食物選擇不多，但味道不錯！ 如有需要，下次都會選擇再入住！
2017 年 12 月入住 1 晚
Hayden Hughes, General Manager 于 2017 年 12 月 20 日 的回复
Bonjour Man We very much appreciate you taking the time to complete feedback following your recent stay at Sofitel Brisbane Central. We look forward to welcoming you back again soon. Sincerely Hayden Hughes General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置方便
位置近Central火車站, 但要行樓梯或斜路, 步行距離可到購物區和河畔
2017 年 7 月入住 2 晚

10/10 超赞

ZHENYU

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Good!
Overall is good!

10/10 超赞

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度

8/10 还可以

Yu Chieh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good location sitting in CBd and above train station

10/10 超赞

Jun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地点一流
酒店和中央车站一栋大楼相连，可惜热情的车站人员完全指错路，导致半天都还没有找到。房间有一些年头，不过还是很干净的。周围就是布里斯班的闹市了，步行可以到达周围的餐厅、纪念碑和市政公园。交通方便的首选。

6/10 一般

WATRAVEE，香港

满意：员工和服务
最接近中央車站嘅酒店
最可取的是酒店有扶手電梯直達中央車站，中央車站連接機場及共他不同缐，沒有自駕嘅朋友最適合

4/10 很差

Not Provided，台北

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
房間不乾淨
房間請打掃乾淨,該有的毛巾請準備好
Sofitel Brisbane Central 于 2016 年 2 月 23 日 的回复
Thank you for your reviewing your stay with us. Please know I have noted your comments and will take steps to resolve the issues noted. Thank you again and we hope to welcome you back in the future. Yours Sincerely, Hayden Hughes General Manager

10/10 超赞

Cheng-Wen，台灣

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice stay.
good location. nice stay.
Sofitel Brisbane Central 于 2016 年 1 月 12 日 的回复
Dear Cheng-Wen Thank you for your positive feedback. I am pleased you like our central location and you enjoyed your stay. We look forward to welcoming you back in the future. Yours Sincerely, Hayden Hughes General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
Excellent service especially the reception.
Sofitel Brisbane Central 于 2015 年 12 月 12 日 的回复
Thank you for sharing your feedback and It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Yours Sincerely, Marcus Hanna General Manager

8/10 还可以

HSIAO CHING，台灣

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯
在中央車站樓上,大約要走5分鐘左右即可到女王街購物中心

6/10 一般

Ameet

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The room we stayed in was run down, there was mouldy smell, bathroom was not cleaned properly even though we had wait nearly an hour to get the room. Pillows had stains on them. No ideal with a 7 month old baby. Well below expectations
2024 年 4 月入住 2 晚

10/10 超赞

Nicholas

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel in the Centre of Brisbane. Excellent customer service.
2024 年 4 月入住 2 晚

10/10 超赞

Linda

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms a little dated, but still nice. Comfy bed, complimentary water, nice facilities & convenient bedding above the Central Train Station. Pool & Spa area is nice, but only gets the morning sun, so no good for sun baking, but great area for kids being sun smart. Great spot, within walking distance to Southbank & other areas…
2024 年 4 月入住 5 晚

6/10 一般

Fernando De

与家人出行
满意：员工和服务，清洁度
pretty avarage for the price.... the room looked dated...as in from the 90s
2024 年 4 月入住 2 晚

8/10 还可以

Shaun

与配偶出行
满意：清洁度、员工和服务、服务设施
Very nice but rooms are dated bed was very comfortable
2024 年 4 月入住 1 晚

8/10 还可以

HIROMI

与配偶出行
满意：清洁度
駅の上なので、交通は便利です
2024 年 3 月入住 6 晚

10/10 超赞

Adriano

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Reservation Agent 于 2024 年 3 月 2 日 的回复
Bonjour Adriano,Thank you for the review. Hope to welcome you again in the future.

10/10 超赞

Mike

满意：清洁度、员工和服务、住宿条件和设施
Excellent
2024 年 2 月入住 3 晚

10/10 超赞

ATSUKO

The room is spacious and comfortable. I found a tv controller and electric kettle did not work but they replaced it to another one immediately. The hotel is connected toCentral station so very convenient for my sightseeing trip. When I was lost, I just asked somebody the location of the station and was able to find the hotel easily.
2024 年 2 月入住 3 晚
Sofitel Brisbane Central 于 2024 年 2 月 14 日 的回复
Bonsoir Atsuko,We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

10/10 超赞

Ivonne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Walking distance to good eats. Not far from airport or international port. Quiet area. Safe
2024 年 1 月入住 1 晚
Sofitel Brisbane Central 于 2024 年 2 月 14 日 的回复
Bonsoir Ivonne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

8/10 还可以

Jeffery

满意：住宿条件和设施
Lady in the bar was very nice
2024 年 1 月入住 1 晚
Sofitel Brisbane Central 于 2024 年 2 月 14 日 的回复
Bonsoir Jeffery,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

10/10 超赞

Koki

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good.
Tom A 于 2024 年 1 月 25 日 的回复
Merci Koki!

6/10 一般

John

2024 年 1 月入住 1 晚
Tom A 于 2024 年 1 月 25 日 的回复
Merci John!

8/10 还可以

GREG

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
ALL STAFF WE DEALT WITH WERE VEY PROFESSIONAL AND FRIENDLY
2024 年 1 月入住 1 晚
Tom A 于 2024 年 1 月 25 日 的回复
Merci Greg!

6/10 一般

Carolina Santiago

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施
2024 年 1 月入住 5 晚
Tom A 于 2024 年 1 月 12 日 的回复
Bonjour, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Thomas Annand Luxury & Guest Experience ManagerSofitel Brisbane Central 0468 566 719

10/10 超赞

RYOKO

满意：清洁度
2024 年 1 月入住 1 晚
Tom A 于 2024 年 1 月 23 日 的回复
Merci Ryoko!

10/10 超赞

Gregory

2023 年 12 月入住 1 晚
Tom A 于 2024 年 1 月 25 日 的回复
Merci Gregory!

8/10 还可以

Andrew

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay over Christmas, it was a real treat, the restaurant is beautiful and the restaurant staff are so welcoming - nothing was a bother; we have four young children and they were so patient with them. The lobby was beautifully decorated, you could be in New York City, everything was beautiful. The only negative was that the receptionist was a bit cold, and be for the extras, they don’t miss you! You have to pay for parking onsite which I found a bit odd, over $300 for 2 cars for 3 full days. But other than that, it was wonderful!
2023 年 12 月入住 3 晚
Tom A 于 2024 年 1 月 23 日 的回复
Merci for the kind review Andrew! We do hope to welcome you back again soon.

10/10 超赞

catherine

满意：清洁度、员工和服务、住宿条件和设施
One staff member Katelyn Barret went out of her way to make our trip extra special
2023 年 12 月入住 2 晚
Tom A 于 2024 年 1 月 23 日 的回复
Merci Catherine! I will be sure to pass on your positive feedback to Katelyn.

10/10 超赞

Shane

2023 年 12 月入住 1 晚
Tom A 于 2024 年 1 月 23 日 的回复
Merci Shane!

10/10 超赞

Vanessa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Sofitel was conveniently located to the inner city shopping district, as well as Suncorp Stadium, which was ideal for us.
2023 年 12 月入住 1 晚
Tom A 于 2024 年 1 月 23 日 的回复
Merci Vanessa!

10/10 超赞

Praveen

满意：员工和服务，清洁度
2023 年 12 月入住 5 晚

10/10 超赞

Eric

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent quality inner city hotel
2023 年 9 月入住 1 晚

8/10 还可以

Joel

与家人出行
满意：清洁度、员工和服务、服务设施
Great service. Beds were not very comfortable and air conditioning did not work. Expensive buffet breakfast. Not much surrounding the hotel.
2023 年 12 月入住 1 晚