Indoor pool, outdoor pool

Reviews of Best Western Gregory Terrace Brisbane

3.5 out of 5
Best Western Gregory Terrace Brisbane
397 Gregory Terrace Spring Hill, Spring Hill, QLD

Reviews

8.0

Very Good

Rating 10 - Excellent. 273 out of 811 reviews" "
Rating 8 - Good. 338 out of 811 reviews" "
Rating 6 - Okay. 136 out of 811 reviews" "
Rating 4 - Poor. 44 out of 811 reviews" "
Rating 2 - Terrible. 20 out of 811 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Roberto

Traveled with partner
Disliked: Property conditions & facilities
Property looks neglected... Definitely not a 4 star hotel
Stayed 1 night in Sep 2021

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
This was my 2nd stay at the hotel. I was given a much better room this round with a fantastic view of the city- especially at night. Reception staff were very helpful and friendly and the ladies that cleaned the room did a good job. I choose this hotel because of it's proximity to where I needed to be. My only issue were the carpets- which needed a good steam clean or replacing. But overall i enjoyed my stay and it's a decent little hotel.
Stayed 6 nights in Aug 2021

2/10 Terrible

Mohammed Irfan

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This place is not safe at all, Someone at mid night entered into my room and stolen my personal items including the cards, and property manager find him on CCTV footage but i I haven’t got any help from him, at the end i suffered a lot, it’s all about the security system, which is not safe.
Stayed 1 night in Sep 2021

10/10 Excellent

david

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hwy and hospital
Stayed 1 night in Aug 2021

8/10 Good

Ferdinand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel
Not the best but for me it was fine. It was easy to find and on a main road. Room was large and reasonably clean but the carpets we're bit grubby. Staff were friendly and helpful. Location was ok as I needed something close to the hospital but really no shops or food places around, although to China Town it was just a 20min walk. If you Google- there are places to eat within walking distance. It clearly isn't 4 star but it served my purpose. Overall it was ok for a short stay and it wasn't pricey - I give it 6.8/10
Stayed 5 nights in Aug 2021

6/10 Okay

Emily

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was tidy
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean & tidy. Open & airy surroundings.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean rooms and no noise from road or other rooms. Some of the fixtures and furniture were a little tired but it was very clean and comfortable and the staff were friendly and helpful
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The bath/shower was filthy. Bath was black with scum and mould. Rooms were clean, sheets fresh but carpet was stained. Sorry, won’t be going back again.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was a nice size and comfy beds with good force on the shower. But.. one yellowing on the pillowcase, yellow stains on a towel, curtain hooks missing so curtains sagging hanging down, bath discoloured and cracks and dirty, hair ball in the corner, all needs rennovating and painting and repairing. Very disappointing.
Stayed 1 night in Jul 2021

8/10 Good

Heath

Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Teagan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
I am absolutely appalled at the service at the Best Western Gregory Terrace. I arrived and my booking had been cancelled. I had no where else to stay and they could not accommodate me as they were fully booked. The manager was rude and I will never be going back there again.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Polite and helpful. Convenient location with free parking. Beautiful view and lovely room, the most comfortable bed I have ever slept in!!! Very clean. Price so reasonable, I couldn’t believe it as I would have paid double for a place of that standard. I never leave reviews but I was so impressed. Will definitely stay there again.
Stayed 3 nights in Jun 2021
Response from Management on Aug 6, 2021
Dear Anonymous, We appreciate you taking the time to review your recent stay. By telling us what you did and didn't like about your recent stay, we are able to provide a superior experience to both you and other guests in the future.

6/10 Okay

Hannah

Stayed 3 nights in Jun 2021
Response from Management on Aug 6, 2021
Dear Hannah, Thank you for taking the time to review your experience with us. We look forward to seeing you on your next visit.

6/10 Okay

Anthony

Stayed 1 night in Jun 2021
Response from Management on Aug 6, 2021
Hi Anthony, Thank you for taking the time to review your experience with us. We look forward to seeing you on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfy bed
Stayed 1 night in Jun 2021
Response from Management on Aug 6, 2021
Dear Anonymous, Thank you for taking the time to review your recent stay with us. We appreciate you telling us what you did and did not like about your stay. We hope to see you back here in the near future so we can have the opportunity to provide you with another superior experience.

8/10 Good

Glenda

Stayed 1 night in Jun 2021
Response from Management on Aug 6, 2021
Hi Glenda, Thank you for taking the time to review your experience with us. We look forward to welcoming you back on your next visit to Brisbane.

2/10 Terrible

Karen

Stayed 1 night in Jun 2021
Response from Management on Aug 6, 2021
Hi Karen Thank you for taking the time to review your experience with us. We look forward to welcoming you back on your next visit to Brisbane.

6/10 Okay

Verified traveler

Stayed 4 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled and I started coughing as soon as I walked in to my room
Stayed 1 night in Jun 2021
Response from Management on Jun 6, 2021
Thank you for taking the time to review your stay with us, your feedback is greatly appreciated. On behalf of the entire team, we would like to apologize for not meeting your expectations.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Pretty embarrassing setup.. staff are quite rude
Stayed 1 night in May 2021
Response from Management on Jun 6, 2021
Thank you for taking the time to review your stay with us, your feedback is greatly appreciated. On behalf of the entire team, we would like to apologize for not meeting your expectations.

8/10 Good

desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location.
gr8 stay..comfortable rooms.quiet location..20 min walk to city centre...
Stayed 1 night in May 2021
Response from Management on May 28, 2021
Thankyou Desmond for taking the time to comment on your stay. I am very pleased to read that you found us comfortable and quiet.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Fine for a short stay
It is very basic. If all you need is a bed then it’s fine. If you are looking for more then most likely you will be disappointed
Stayed 4 nights in May 2021
Response from Management on May 28, 2021
Thank you Michael for taking the time to comment on your experience with us. On behalf of the team, I would like apologize for not exceeding your expectations. I hope that the renovations we have started will address the concerns you had during your stay. I hope you will stay again in future to see our new improvements

8/10 Good

Andrew

Stayed 4 nights in May 2021
Response from Management on May 28, 2021
Thank you Andrew for taking the time to review your stay!

10/10 Excellent

Michelle

Stayed 1 night in May 2021
Response from Management on May 28, 2021
Thank you very much Michelle for taking the time to review your stay!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Liked. Right in the city . Close to buses , not far from trains. Not liked. Microwave not included in the fee. No kitchenette. A bit on the old side.
Stayed 8 nights in Apr 2021
Response from Management on May 28, 2021
Thank you, Anonymous for taking the time to leave some feedback on your stay. Our renovations are underway. Our new rooms have a kitchenette and a microwave included in the rate. Hopefully, you will stay with us again to enjoy these new improvements!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, conveniently located, free parking and great value for money.
Stayed 2 nights in May 2021
Response from Management on May 28, 2021
Thank you, Anonymous, for reviewing your stay. We are glad found our property to be of good value and our hotel's location worked well for your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to city. Good value.
Stayed 1 night in May 2021
Response from Management on May 28, 2021
Thank you, Anonymous for reviewing your stay. We are glad found our property to be good value and our hotel's location worked well for your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up for Best Western
Best Western is visually appealing, clean and well-situated, with lovely city views. The staff at reception are friendly, polite and helpful. Our stay was peaceful and trouble-free. The room we had was well-appointed, clean and comfortable. We feel we received excellent value for the low price of our overnight experience.
Stayed 1 night in May 2021
Response from Management on May 28, 2021
Thank you, Anonymous for reviewing your stay. We are glad found our property to be good value and the staff friendly. We would be very happy to welcome you again!

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Management on May 28, 2021
Thank you Anonymous for reviewing your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to & from Suncorp Stadium
Stayed 1 night in Apr 2021
Response from Management on May 28, 2021
Thank you, Rachel, for taking the time to review your experience with us. We look forward to seeing you on your next visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great city view from my room which was spacious.
Stayed 2 nights in Apr 2021
Response from Management on Apr 12, 2021
Thank you Anonymous, for taking the time to review you stay. I am very pleased to read you enjoyed your experience!

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: -clean & tidy room and quite spacious -onsite free parking -very basic accommodation Cons: -pictures of property certainly did not reflect actual experience -pool was not clean on arrival nor during stay -very dated property -door keys /locks need to be updated / changed - hard to open doors at times -would not stay here again - pehaps suited for backbackers
Stayed 3 nights in Mar 2021
Response from Management on Apr 5, 2021
On behalf of the team, I would like to apologize for not exceeding your expectations. I am pleased to inform you that the renovations our property has started will address all of your concerns. We appreciate you taking the time to comment on you experience with us

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities
I’ve stayed here a few times. I’ll stay again when I need too as well. Rooms are comfortable and staff are friendly. Unfortunately the water pressure is terrible but the hot water is a lovely temperature which made up for the terrible pressure. The rooms could do with a bit more attention to detail when being cleaned. Walls are not the cleanest, but it’s something that can be addressed easily. The carpets need a good deep clean/shampoo or maybe even new carpet would be better as they are worn out and let’s the room down. You get what you pay for, but the above mentioned ... don’t let that put you off of booking here. I’ll definitely be back. Apart from those few things, it’s comfortable, convenient, staff are friendly, and it’s affordable.
Stayed 7 nights in Mar 2021
Response from Management on Apr 5, 2021
On behalf of the team, I would like to apologize for not exceeding your expectations during your stay. Your feedback is important to us and will be used during our renovations to make improvements. I am pleased to let you know that the renovations will address your concerns. I hope that you will come to stay to see our improvements in the near future. Thank you for taking the time to review and constructively comment on your stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Staff were excellent issues with beds though But overall ok
Stayed 2 nights in Mar 2021
Response from Management on Apr 5, 2021
Thank you, Anonymous. I am very glad to read you found our staff to be efficient in dealing with your issue. I am grateful for your supportive review.

8/10 Good

Teresa

Stayed 2 nights in Mar 2021
Response from Management on Apr 7, 2021
Thank you Teresa for taking the time to review your stay!

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest.
Great hotel. Nothing to complaint of.
Stayed 1 night in Mar 2021
Response from Management on Apr 5, 2021
Thank you, A. I am very pleased that we were able to exceed your expectations. I hope we have the pleasure of welcoming you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2021
Response from Management on Apr 5, 2021
Thank you Anonymous

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of Brisbane city. Close to everything. Good prices
Stayed 1 night in Mar 2021
Response from Management on Apr 5, 2021
Thank you Anonymous for taking the time to comment on your stay

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
the overall cleanliness of the room was below average as for the rest of the motel was above average
Stayed 2 nights in Mar 2021
Response from Management on Apr 5, 2021
Thank you, Anonymous for taking the time to review your stay. We appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well presented. No soap holder in shower. Close to Suncorp Stadium
Stayed 1 night in Mar 2021
Response from Management on Apr 5, 2021
Thank you, Anonymous for leaving constructive feedback. We have started our renovations to our rooms, your comments will be used to improve our services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodation was comfortable. Michelle at reception was lovely and helpful and went out of her way to be of assistance.
Stayed 1 night in Mar 2021
Response from Management on Apr 5, 2021
Thank you, Anonymous for taking the time to review your stay. I am pleased to read that you enjoyed your stay

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
It was central to everything, walking distance. Rooms were clean, and neat, tidy
Stayed 1 night in Mar 2021
Response from Management on Apr 5, 2021
Thank you Anonymous for taking the time to review your stay

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property location was good but restaurant was closed and room had a slight smell and carpeting had stains. Was told undergoing carpet cleaning throughout
Stayed 2 nights in Feb 2021
Response from Management on Mar 1, 2021
Thank you Michael for taking the time to review. Our hotel is doing its annual carpet cleaning currently, we regret you did not get to enjoy one of our freshly done carpets. We are perplexed by your restaurant comment as we do not advertise having one. We do however have a covid safe continental breakfast available every day. Thank you again for taking the time to review your stay.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
PROS: Quiet, handy location, free on site parking, city views from balcony CONS: Refrigerator not working-let staff know on first day but nothing was done (stayed 4 nights), bathroom door didn’t close (too swelled up from water damage), on site parking was pretty sketchy, massive pile of rubbish piled up as you drove in. While we didn’t pay the earth for our room, you should at least expect a working refrigerator. At least the AC was working!
Stayed 4 nights in Feb 2021
Response from Management on Mar 1, 2021
Thank you Anonymous for review your stay and leaving detailed constructive comments. On behalf of my team, I would like to apologize for not exceeding your expectations. We use your feedback to improve our services.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No comments Not much to tell about except it was closer to my work place
Stayed 4 nights in Feb 2021
Response from Management on Feb 24, 2021
Dear Anonymous, thank you for reviewing your stay and leaving detailed constructive comments. On behalf of my team, I would like to apologize for not exceeding your expectations. We appreciate the feedback and it will be used to improve our services.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of free parking in a quiet and convenient location very happy with my stay at springhill best western
Stayed 2 nights in Feb 2021
Response from Management on Feb 24, 2021
Thank you Anonymous for taking the time to comment on your stay. We are very pleased to read you found our hotel convenient and quiet. Thank you again for your review.