Used to be so good, now not really above ordinary
Posted Mar 21, 2017
Its not that I didn't like this hotel. I really did. Its just that the Hilton used to be the absolute height of luxury. Now its just one hotel in a pool of hotels, that are much cheaper and offer the same services.
What really let the Hilton down these last couple of times, was the service in the restaurant/bar, and the "extras" in the room. We had paid for a deluxe twin. We were late getting there and our room wasn't ready. This wasn't an issue for us, but they gave us a drinks voucher for the bar and said they would let us know when it was ready. We went over to grab a quick wine, and we could not get served for love nor money. After going to the bar itself, we were told it was table service and to sit down. After another 15 minutes our waiter arrived and without even a hello or good afternoon, proceeded to tell us we could only get house wine or beer with the vouchers. Again, this was no drama, but he then left again, and took another 10 minutes to return! When we finally got our wines, he plonked them down and left. Everyone around us had been served, and all other tables had been given complementary nibbles. We waited for nearly 2 hours for our room to be ready = late for our dinner.
There was honestly nothing special about the "deluxe" twin and really should have saved the money.
Following morning trying to grab a coffee before leaving. Total repeat of the above. Finally had to chase the waitress to remind her and still only got half the order! Won't be going back
Comment from Hotel Management
Mar 28, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to submit your review. I am pleased you enjoyed your stay with us overall and found the location of the hotel convenient. We appreciate your feedback as it allows us to identify areas we do well in and areas we can improve. We hope we may have the opportunity to look forward to welcoming you back in the not too distant future. Kind Regards, Chris Partridge