Ratings based on 3,470 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great position, great property

Posted Apr 18, 2017
Pros: The position
Cons: nothing
A family friendly hotel in a great position very happy staff
Comment from Hotel Management
Apr 20, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Traveller, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, especially our service and location. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close within walking distance to CBD

Posted Apr 17, 2017
During our visit there were a few groups of Chinese tourist staying in the hotel. We bumped into a few of them during breakfast. Needless to say, they do not have Australian manners. The café runs out of cups and a few essential items. On the second day, we went for a late brekky. Luckily most of the tourists were checking out so we had a pleasant breakfast. Overall the hotel is very nice and within walking distance to Queen Street Mall. The facilities are nice and the staff are very helpful
Comment from Hotel Management
Apr 20, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Traveller, Thank you for taking the time to bring the events of your recent stay to my attention. Your feedback and opinions regarding your stay are very valuable to us. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern. Again thank you for your review. We hope to welcome you again soon. Kind regards, Peter Yared Area General Manager-QLD
5 out of 5
Recommended
for Everyone
by A verified traveler

Great with handy position

Posted Apr 14, 2017
I've stayed there a couple of times and always been impressed. Clean, comfortable, quiet and only short walk into town and train station. Nice park across the road also. The staff I dealt with at counter were great but I did say hi to a couple of staff while walking through foyer at different times and I was completely ignored, which was rude, hence the 4 out of 5.
Comment from Hotel Management
Apr 20, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Traveller, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed most part of your stay. I was saddened to read you felt ignored by our team when passing through the hotel. I have discussed your comments with our entire team to ensure all guests are continually made to feel welcome while staying with us. I hope to welcome you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in CBD with great views

Posted Apr 14, 2017
Stayed here one night. Facilities are nice. Elevators are a bit slow. Complimentary parking on weekend was a nice thing since most hotels around don't offer that option. Rooms are nice size but balcony views make up for the average size rooms. Decent sized shower which was good too. Breakfast needs a few more options.
Comment from Hotel Management
Apr 20, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Traveller, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our facilities and the view from your room. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler from RR

Convenient

Posted Apr 8, 2017
This hotel meets my needs with friendly staff and comfortable bed clean room and within range of my clients.
Comment from Hotel Management
Apr 11, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear melb, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our friendly staff and location. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel, close to city center

Posted Mar 17, 2017
Pros: Location Service
The hotel is situated on the hill, walking distance to city centre Free city tour bus just around the corner Very friendly and helpful staff Definitely I would recommend
Comment from Hotel Management
Mar 20, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Lucia, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially your encounters with our friendly and helpful staff. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Mar 16, 2017
Pros: Close to everything
Cons: nothing really
Location: As per above hotel was close to where I wanted to be and its only a short relaxing walk to the city.
Great modern close to where I need to go and only a short walk to the city.
Comment from Hotel Management
Mar 20, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Traveller, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay. I am so pleased our location was an added bonus. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen, Scotland

Lovely hotel at the top of hill with amazing views

Posted Mar 14, 2017
Hotel was excellent with amazing views across the city. We had dinner in the hotel restaurant on one night which was great value for the excellent quality of food served. $52 each for two courses (including the steaks and fish of the day) and an alcoholic drink. We did not take advantage of the breakfast or the rooftop pool so cannot pass judgement on either of these. The room was a great size with a spacious shower and amazing views across the city. The staff were very helpful and friendly (the reception staff, the waiting staff and housekeeping). The hotel is at the top of the hill though so if walking from the train station then do be prepared for the uphill walk. Distance into the city did not seem as far because you are heading down hill. We stayed here primarily because we were attending a match at Suncorp Stadium which was also a downhill walk from the hotel. Other guests had used Uber to travel around the city if walking up hill is not a preference.
Comment from Hotel Management
Mar 17, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Kim, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our staff to be helpful and friendly. I also appreciate your comments regarding our views overlooking the CBD and your dining experience in our Restaurant. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Nice, clean hotel close to Brisbane CBD.

Posted Mar 14, 2017
Pros: Clean hotel close to CBD
Cons: Restaurant,
Location: Location perfect, CBD close by.
Spent two nights in March, hotel staff were courteous and my room was very clean.
Comment from Hotel Management
Mar 17, 2017 by Peter Yared, Area General Manager-QLD, Hotel Management
Dear Con, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our location to the CBD & staff. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Recently renovated. Great place close to the city

Posted Mar 14, 2017
Close to the Roma street park and the city. But an uphill hike to get there. Not much immediately around the hotel. But a great place to relax and unwind after a day touring around.