Posted Aug 14, 2016
From check in- to check out the outstanding thing was the staff friendly, bright and genuine demeanours. This was true across F&B, Rooms, Maintenance, but mostly front desk. Especially Thomas, who I observed interacting with many other guests and saw a bright and thinking man. (Its the little things that make a good visit become a memorable stay). And Joanie too, a few strange requests were met with instant 'can do' from her. Just lovely to see a team of staff that are genuine 'hosts'
As for the nuts and bolts, foyer is funky and bright, Outdoor patio interesting place to wind down after work, and the rooms are spacious and comfortable for the end of the price bracket. Rooms all appear to have at least a little balcony that is usable and extends the room space- perfect for a hot City. urban will become one of my go-to places for future visits.