Average hotel close to the city
Posted Dec 13, 2016 on Wotif
The lobby staff provided an over the counter service rather than a warm welcome. It didn't feel like a hotel, but more like a motel. Upon entering the room, I was immediately met with a stench of a foul odour (maybe BO). There was no air freshner to combat the smell, and although I bought some, the odour stuck around. The room was far too cramped, street noise was loud (but probably better than other city hotels) and I could hear the middle aged couple reliving their honeymoon at 2 am in the morning. The sink was small and poorly designed with a glass tray above it that is always in the way. The shower door doesn't close and water will leak out onto the floor. The soap tray in the shower was loose. The bed was big but the smell of the fabric/ detergent was off putting. Bedsheets could be a bit nicer and with more colour. The TV was outdated and I could count the number of pixels on my hand, and the remote was unresponsive. It did have all the channels plus some foxtel channels but the TV guide didn't show any info. On the plus side, I didn't need to use the hotel's wifi which is ridiculously expensive, and anyone who has a good enough device will be able to connect to 'Brisbane's Free Wifi'. Also, the minibar was good but information about the price of each item should be provided. The service was good but could be better. In particular, I was not given proof of the minibar bill upon check out. When I asked, there was a slight bitterness for asking.
Comment from Hotel Management
Dec 15, 2016 by Paul_GM, Hotel Management
Thank you for taking the time to share your comments about your recent stay. I am truly sorry to hear about your recent experience at Mantra Terrace Hotel and that it did not meet your expectations. I extend to you my sincere and heartfelt apologies.
I have shared your feedback with our Executive Housekeeping Manager to further investigate the shortcomings you described. Rest assured this is not the normal high standard of cleanliness and I am sorry you were impacted.
Unfortunately, there is no way of recreating the past or reversing your experience however your feedback, whilst critical, is nonetheless greatly appreciated, as it is only through such feedback that we are able to address issues otherwise overlooked.
We look forward to welcoming you back to the Mantra Terrace Hotel or any of our other Mantra properties when you are next in Brisbane.
Paul CAHILL | General Manager