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Reviews of The Sebel Brisbane

4.5 out of 5
The Sebel Brisbane
95 Charlotte Street, Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Great location and the staff were very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

meghan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the Sebel for 3 nights. Great location quite for being in the middle of the city. The apartment was a great size. We had breakfast and dinner at the restaurant downstairs called the croft. Was very very good great meals and great service. Would definitely book here again for a short stay in Brisbane
Stayed 3 nights in Apr 2024

2/10 Terrible

ROY

Business traveler
Disliked: Staff & service
I booked this hotel based on the Reviews but I would not stay here again. The taxi had to park away from the hotel and I struggled with my luggage. There was no doorman and no one helped me to my room. I had to leave for the airport early. When I got to the reception no one was at the desk. A cleaner was vacuuming and never greeted me or answered me when I asked where the reception was. Nice start to the morning. I finally went behind the counter and found the clerk. He asked if I had anything from the mini bar and I told Jim I had a packet of crisps and a bottle of water, he said he wouldn’t charge me for the water and the potato chips were $6,00. I paid cash. The taxi the hotel booked did not turn up but fortunately there was a cab outside. The clerk reluctantly helped me with my luggage. Now I have just discovered the hotel took $11 from my credit card so the clerk must have pocketed the money. I have notified my bank. Do not stay at this hotel. I have stayed at better hotel for the price they charge.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice and clean. Good for our family
Stayed 2 nights in Jan 2024
Response from k_lindhe on Feb 1, 2024
Thanks Michael. We happy to read the hotel was perfect for your family.

10/10 Excellent

Bev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from k_lindhe on Feb 1, 2024
Thanks for the 5 out of 5 review Bev!

8/10 Good

Dora

Traveled with family
Liked: Amenities
Everything was great. My family and I had a wonderful time
Stayed 2 nights in Dec 2023
Response from k_lindhe on Jan 11, 2024
Thanks Dora. We're glad you had a wonderful time with your family.

2/10 Terrible

Allan Khai Tri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms booked were damp and musky, and had a bad smell. Washing machine broke and my clothes were stuck in there. Made arrangements with management for them to post my clothes back once they sorted it out - then never heard back.
Stayed 6 nights in Dec 2023
Response from k_lindhe on Jan 11, 2024
Allan we're really sorry to read your stay fell short of your expectations. If you would like to reach out, we will look into your lost property.

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. 10
Stayed 9 nights in Dec 2023
Response from k_lindhe on Jan 11, 2024
Thank you Richard!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a returning guest, hotel is well located to attractions and is suitably priced
Stayed 1 night in Dec 2023
Response from k_lindhe on Jan 11, 2024
Many thanks John!

2/10 Terrible

Melanie

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from k_lindhe on Jan 1, 2024
Melanie we are disappointed to receive a 1 out of 5 rating and we're sorry for your negative experience. We would greatly appreciate the opportunity to understand your concerns so that we can better the service we offer.

6/10 Okay

Millie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel rooms are very dated and need a good clean. Sometimes our sheets had stains. The cleaning isnt great and there are a few problems with the layout of the room e.g the plates in the kitchen were kept in the same cupboard as the bin. The location was great and staff were great. I just wouldnt stay here again until the rooms were refurbished and cleaning improved.
Stayed 3 nights in Dec 2023
Response from k_lindhe on Dec 28, 2023
Millie we're sorry the hotel fell short of your expectations. This certainly isn't the feedback we are used to receiving, so it is disappointing to read. We have taken your comments on board, and we do hope you will allow us another opportunity in the future.

2/10 Terrible

Kamaldeep

Stayed 1 night in Dec 2023
Response from k_lindhe on Dec 28, 2023
We're disappointed to receive a 1 star review and would have appreciated the opportunity to discuss your stay with you, and ascertain what issues you encountered.

10/10 Excellent

Sarah

Great location, good value, everything we needed :)
Stayed 1 night in Dec 2023
Response from k_lindhe on Dec 28, 2023
Thanks for your excellent review Sarah!

8/10 Good

Chrissy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not get told that we had to pay extra for parking till checkout, not happy about that
Stayed 1 night in Nov 2023
Response from k_lindhe on Nov 19, 2023
Thanks for letting us know Chrissy. We'll be sure to discuss this matter with the team. Even though the cost is noted on the website, the team should still let you know on check-in. We're glad to read you enjoyed your stay overall otherwise.

10/10 Excellent

Gary

Stayed 1 night in Nov 2023
Response from k_lindhe on Nov 14, 2023
Gary thanks for the fantastic 10 out of 10 review!

10/10 Excellent

Ange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from k_lindhe on Nov 14, 2023
Ange thanks for rating your recent stay a 5 out of 5! We really appreciate it.

10/10 Excellent

Julie

Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and professional. Being my 1st time staying they gave me a complimentary drink voucher. The room was very clean and loved that i had a balcony. It is central to everything.
Stayed 1 night in Oct 2023
Response from k_lindhe on Oct 29, 2023
Thank you Julie. We are glad you loved your stay and we do hope we'll see you again soon.

8/10 Good

Kavita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sebel was great. Loved the location. Our one bedroom premium apartment was just big enough for our family of 2 adults and 2 kids under 13yrs. We walked from central station to our hotel with all the bags. First time in Brisbane and it was not an issue finding the hotel.. lots of meal options around the hotel that were cheaper then south bank. We walked to south bank nearly everyday which took about 20min eachway. New overbridge once open will cut down on the time. My kids loved the markerts .the apartment was fine for two nights but if staying long we would change to a two bedroom so the kids have a separate bed to the sofa bed in loving room. The premium room did say in hotel website that it came with apples and magazines .which we never received and we didn't have access to the on demand movies but as we were only there two nights it wasn't an issue. Just made me 2nd guess we were given the right grade of room. I did call reception to check on the night we arrived but he never called me back and my husband said since all other amenities were included it was most likely the right room. Even hotel restaurant was well priced for the area and it was always busy. The staff were friendly . On Sundays the Japanese shop few doors down has a Japanese market in the alley way. It's super cute and well worth a stop.there was construction site which our balcony overlooked but no work over weekend luckily but no mention of this on their website.Would stay again if no construction.
Stayed 2 nights in Oct 2023
Response from k_lindhe on Oct 29, 2023
Thanks for your detailed review Kavita, and thank you for advising of the apples and magazine comments on the website. These were removed during Covid and at this stage, have not been reintroduced. We are glad you had an enjoyable experience overall and you enjoyed our location.

10/10 Excellent

Emma

Stayed 1 night in Oct 2023
Response from k_lindhe on Oct 26, 2023
Emma thank you for your amazing 10 out of 10!

8/10 Good

Hazell

Stayed 3 nights in Sep 2023
Response from k_lindhe on Nov 14, 2023
Thanks for a great review Hazell. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from k_lindhe on Oct 24, 2023
Daniel thanks for the great rating!

10/10 Excellent

Laura

Liked: Property conditions & facilities, room comfort
Great hotel for long weekend in Brisbane
Great spot in the CBD for a long weekend away. Close to lots of great cafes and restaurants as well as the cinema. Easy walking distance to south bank and Fortitude Valley. Staff were always helpful and the unit was a good size. The shower over the bath isn’t ideal. The pool area was also good.
Stayed 4 nights in Oct 2023
Response from k_lindhe on Nov 6, 2023
Laura thanks for the wonderful review. We really appreciate the positive comments and we are delighted you loved our CBD location, and helpful staff. See you again soon.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023
Response from k_lindhe on Oct 24, 2023
Thanks Michael. Really appreciate the positive review

8/10 Good

Elton

Liked: Cleanliness, staff & service, room comfort
It's dated and needs a revem
This hotel is in the middle of the city, but it's very dated. There's no USB port or Bedside light switches, which are pretty standard in other hotels.
Stayed 1 night in Sep 2023
Response from k_lindhe on Oct 24, 2023
Thanks for reviewing your stay Elton. We will ensure to share your feedback with our owners as we are looking to update our fittings in the near future.

8/10 Good

Bodo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Staff during breakfast serving were busy and run off feet.
Stayed 1 night in Sep 2023
Response from k_lindhe on Oct 24, 2023
Thank you Bodo. Our restaurant is very busy and we appreciate your patience while waiting for breakfast.

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from k_lindhe on Oct 24, 2023
Thank you for rating your stay Michelle. Hopefully next time we'll be a 5 out of 5!

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful staff. Beautiful quiet rooms. Definitely recommend.
Stayed 1 night in Sep 2023
Response from k_lindhe on Oct 24, 2023
Thank you so much Kellie. We are delighted you had such a great stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Sep 2023
Response from k_lindhe on Oct 24, 2023
Many thanks for your great rating Michael.

6/10 Okay

Brendon

Traveled with family and small children, Traveled with partner, Traveled with family
The booking was for 4 people, but there was only 2 towels, and no bedding on the fold-out sofa. The room was a little bit musty and not as clean as usual hotel rooms.
Stayed 1 night in Sep 2023
Response from k_lindhe on Oct 24, 2023
Brendon we're sorry we missed this detail on your booking. We do hope you had an enjoyable stay otherwise and we do hope we'll see you back again.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from k_lindhe on Sep 6, 2023
Thanks Simon. Appreciate the positive rating.

10/10 Excellent

Azad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice and clean property. Awesome helpful staff. Will definitely trade again!
Stayed 3 nights in Aug 2023
Response from k_lindhe on Aug 29, 2023
Thank you so much Azad. We are delighted you loved our hotel and we look forward to seeing you again.

10/10 Excellent

Filippo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the shops and nice walking distance to southbank.
Stayed 3 nights in Aug 2023
Response from k_lindhe on Aug 29, 2023
Thanks for the 5 out of 5 rating Filippo. We're delighted you loved our CBD location.

10/10 Excellent

Geoffrey w

Liked: Amenities
Good staff ,very clean well located
Stayed 1 night in Jul 2023
Response from k_lindhe on Aug 29, 2023
Many thanks Geoffrey. We really appreciate the positive review.

10/10 Excellent

Francesco

Stayed 3 nights in Jul 2023
Response from k_lindhe on Aug 29, 2023
Francesco thank you for your amazing 5 out of 5 review!

10/10 Excellent

Betsy

Stayed 2 nights in Jul 2023
Response from k_lindhe on Aug 29, 2023
Thanks Betsy. We really appreciate your 5 out of 5 rating!

8/10 Good

Rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from k_lindhe on Jul 17, 2023
Rodney thanks for reviewing your stay. We're glad you had a good experience over, and we hope we'll see you back in Brisbane in the near future.

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from k_lindhe on Aug 29, 2023
Thanks for the incredible rating Brian. 5 out of 5!

6/10 Okay

Gregory

Stayed 1 night in Jul 2023
Response from k_lindhe on Jul 17, 2023
Gregory thanks for reviewing your stay. We do hope your next visit will be an even better experience than this one.

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service
Great location Room was very drafty with a cold wind coming in through closed windows
Stayed 1 night in Jul 2023
Response from k_lindhe on Jul 17, 2023
Thanks for letting us know Amanda. We'll be sure to check it out. We hope to see you again soon.

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023
Response from k_lindhe on Jul 17, 2023
Many thanks for your incredible 5 out of 5 rating Timothy!

10/10 Excellent

Lynette

Stayed 1 night in Jun 2023
Response from k_lindhe on Jul 3, 2023
Lynette thank you greatly for your 10 out of 10 rating!

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in a lovely 1-br suite. Both the couch and bed with very comfortable over a long period of use. The kitchenette was well appointed and incudes coffee mugs. It would be nice if a Nespresso machine (the parts can be washed in the dish washer) was included in addition to the tea option. The suite also had sliding doors to a balcony (limited views) which was lovely to let 'fresh' air in. I am sure it is hard to keep clean but it didn't feel like it had been done recently. The bathroom was a cute and effecient use of space (given how much time you actually spend there overall) - thumbs up. Alas water pressure in the shower was mimimal. Really the bathtub should go and just have a walk in shower cubical - anyone with mobility issues would not be able to use it. The bedroom was blissfully almost black out and when balcony doors closed the room was almost sound proof from city noises (including construction site around the corner).
Stayed 2 nights in Jun 2023
Response from k_lindhe on Jul 3, 2023
Thank you for your review and sharing your experience with your fellow travelers. We're very happy to read that you enjoyed your time with us overall, and we do hope that we will have the opportunity to welcome you back again in the future.

10/10 Excellent

Benny

Stayed 2 nights in Jun 2023
Response from k_lindhe on Jul 3, 2023
Benny thanks for your fantastic 5 out of 5 review!

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from k_lindhe on Jul 3, 2023
Thank you for your review Christine. We do hope we will improve on your experience next stay and we can convert that 3 rating into a 5

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from k_lindhe on Jul 3, 2023
Alan thank you for your wonderful 5 out of 5 rating!

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness
5 star is a stretch Was clean but didnt feel 5 star Shower was too low Horrible pillows (too high) Air con impossible to use Wifi hard to use TV screen mirroring didnt work
Stayed 1 night in Jun 2023
Response from k_lindhe on Jul 3, 2023
Thomas we're sorry your experience did not meet your expectations, please allow us to apologise. Just to clarify, The Sebel Brisbane is a 4 star hotel. We are aware that some websites rate us as a 5, which we are trying to correct.

6/10 Okay

Joel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location was good as it was so central. Didn’t seem to be a staff presence. Booked a studio room with queen and the gap between the two singles pushed together was extremely uncomfortable. Nice and clean though.
Stayed 1 night in May 2023
Response from k_lindhe on Jul 3, 2023
Joel thanks for sharing your experience and for providing feedback on areas that we can improve. We do hope you will allow us another opportunity to impress you in the future.

10/10 Excellent

Kimberley

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean and adorable
Stayed 1 night in May 2023
Response from k_lindhe on May 16, 2023
Many thanks for the 5 out of 5 rating Kimberley! We hope to see you back again in the near future.

10/10 Excellent

Kelly

Stayed 1 night in May 2023
Response from k_lindhe on Jul 3, 2023
Thank you for your 5 out of 5 rating Kelly.

10/10 Excellent

Ripfumelo

Stayed 1 night in Apr 2023
Response from k_lindhe on May 24, 2023
Ripfumelo thank you for rating your stay a 5 out of 5! It is greatly appreciated.