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Reviews of Berkeley Square Hotel

4 out of 5
Berkeley Square Hotel
15 Berkeley Square, Clifton, Bristol, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 311 out of 900 reviews" "
Rating 8 - Good. 357 out of 900 reviews" "
Rating 6 - Okay. 122 out of 900 reviews" "
Rating 4 - Poor. 77 out of 900 reviews" "
Rating 2 - Terrible. 33 out of 900 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So welcoming at all times Clean but the suites are looking tired in places That said I will not fault suite 2 it was the best comfortable bed I have stayed in The shower room was great and the lounge was to die for I will definitely return The parking was so easy
Stayed 1 night in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So welcoming at all times Clean but the suites are looking tired in places That said I will not fault suite 2 it was the best comfortable bed I have stayed in The shower room was great and the lounge was to die for I will definitely return The parking was so easy
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Judy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stay in hotels around England every week and the Berkeley is my favourite by far. The little touches to make you welcome and feel cared for as well as the facilities and friendliness make it my best experience
Stayed 1 night in Mar 2024

10/10 Excellent

Llyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Utterly delightful one night stay here. Staff were helpful and friendly, room was perfect for a single traveller and I wouldn’t hesitate to stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Business traveler
Liked: Amenities, property conditions & facilities
The staff were all very professional and welcoming. The room was spacious nicely decorated and had everything needed plus nice complimentary extras. Couldn’t fault it would definitely return.
Stayed 1 night in Feb 2024

8/10 Good

Martha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff. Nice hotel in a quiet area but not far from centre.
Stayed 2 nights in Feb 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay
We have enjoyed a stay at this hotel before but not in one of the suites, so when we received a suite on this occasion we were really pleased at how well appointed, clean and comfortable it was. The staff are always great at this hotel and the rooms and food good but the suite was at a totally better experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reliable and comfy place to stay. Each room has all necessary facilities, though the plugs are few and far between. I always have a good night's sleep here!
Stayed 1 night in Jan 2024

10/10 Excellent

Jongseok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Barry

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing!
Very disappointed in the hotel and I'm surprised it is categorised as a 4 star! The bedroom needs refurbishing as it has stained textiles, faulty heating, tired bathroom fittings, carpet marks, a blocked extractor fan and ceiling damp (see photos). The friendly receptionist was the only positive and he did his best to fix the heating (which was locked on high), but I ended up having to 'sleep' with the windows fully open to get some cooler air into the room. I stay in Bristol almose every week and wanted to try this hotel, but I will not be going back sorry.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Phil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This may have been 4* 20 years ago but nothing has been spent maintaining it. Mildew on silicon, no control of n heating and generally feeling run down
Stayed 1 night in Dec 2023

6/10 Okay

Julie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I was excited as we had booked a "superior double room" the only things that could be considered superior were the bath and the fact they have elemis products in the bathroom along with mini prosecco and brandy. The room was tiny, the smallest room I've ever stayed in. The pillows on the bed were lumpy floppy and yellow. There was a smashed picture on the wall. There was dust on the woodwork at the side of the bed and also on the towel rail. The toilet brush was disgusting and under the basin of the sink needed cleaning. They had a notice in reception that they were having a refurb, so maybe that room hadn't been done yet. Maybe advertising it as superior is a bit of a stretch. If it was advertised as a basic double and the prices reflected I wouldn't have been so disappointed. I don't want this to be a moan I'm just highlighting areas that were lacking in my opinion. The dining area looked beautiful and I appreciated the decorations that they had put up outside and in reception.
Stayed 2 nights in Dec 2023

4/10 Poor

Sharon

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Recent stay at Berkeley Square Hotel
Recently stayed check in was good room not so good bath and toilet was dirty on arrival room needed decorating, curtains did not close properly also noisy what was nice was the complimentary items which I enjoyed Also when room was cleaned while I was out I got back to find that all my toiletries that were on the shelf above the sink had all been moved and put in my toilet bag instead of leaving on the shelf
Stayed 2 nights in Dec 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Hotel 🏨
I selected this hotel as I liked the unique style of the hotel / room . Very professional staff and extremely helpful with good customer care skills and good problem solving … I shall re visit Bristol and I’ll certainly be staying here again 🤗 W Sewell
Stayed 1 night in Nov 2023

8/10 Good

Asa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
Positives - Overall Great, got a room upgrade to a suite, very comfortable and overall, clean. Nice bed and all the facilities you could want. The concierge/reception was great and good customer service. I didnt eat there. Negatives, £18 a bit steep for breakfast... couple of hairs on the shower head... and not much insulation on the old windows, so when the binmen came at 5am it woke me up as it was loud and lasted forever.
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

paul

Stayed 1 night in Dec 2023

10/10 Excellent

caraline

Stayed 1 night in Nov 2023

8/10 Good

Ciara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Sally

Business traveler
Liked: Cleanliness, staff & service
I recently stayed in the Berkeley Square Hotel for one night and ate in the restaurant. The staff were very friendly and the food was delicious. My room was well equipped and cosy. My only issue was a stone cold shower - it would not get close to warm despite being on full temperature.
Stayed 1 night in Nov 2023

8/10 Good

Colin Paul

Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Stayed 1 night in Oct 2023

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

A D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo career concept trip
Pleasant room, pleasant safe convenient location, nice staff dedicated to this hotel, good value. Only let down by hairs left in bathroom and bath ,bed not particularly comfortable .. would I stay again,yes I would.
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My third visit to Berkley Square was as excellent as the first. Consistently great service - and the extra touches make a difference eg a fruit bowl
Stayed 1 night in Oct 2023

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy night stay Good for Clifton
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant
Felt that choice of food in restaurant was not great. Very pricey.
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay.
Very nice hotel. Very friendly and helpful staff. Room was clean and tidy and had some nice complimentary touches. Good position in City centre with lots of good bars and eateries within close proximity.
Stayed 2 nights in Sep 2023
Response from Megan on Sep 18, 2023
Dear David, Thanks for taking your time to leave us such a great review. We are pleasant to hear that your stay with us was fantastic. We hope to accommodate you again very soon.Best Wishes,Megan

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Megan on Sep 18, 2023
Dear Tom, Thanks for taking your time to leave us such a great review. We are pleasant to hear that your stay with us was fantastic. We are look forward to hopefully accommodating you again.Best Wishes,Megan

4/10 Poor

Paula

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shabby
The single room was worn and shabby. The tap and toilet flush were both broken. Bath, and supplied chipped and in need of re grouting. And the whole thing was in desperate need of a refurbishment. Not an enjoyable stay.
Stayed 1 night in Aug 2023
Response from Megan on Sep 18, 2023
Dear Paula, We are sad to hear that you did not enjoy your stay, however please can I reassure you that are hotel is currently going through a refurbishment with the goal of all our rooms reaching a higher standard. Best wishes, Megan

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception team. Both friendly and helpful. Good choice for breakfast in a lovely dining room overlooking the square. Room was clean and tidy. Good shower if somewhat small bath tub. Good value for money. Quiet location within walking distance of the Clifton Suspension Bridge.
Stayed 1 night in Jul 2023
Response from Megan on Sep 18, 2023
Dear Alison, Thanks for taking your time to leave us such a great review. We are pleasant to hear that your stay with us was so lovely. We are looking forward to accommodate you again very soon. Best Wishes, Megan

10/10 Excellent

Jonathan, Harrow

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay in a single room. Comfortable bed for a good night's sleep and a well appointed room. Chargeable breakfast choice was good with great service and regular coffee top ups. Good value hotel and would definitely return 👍
Stayed 1 night in Jul 2023

8/10 Good

PAUL

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Koren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Chris

Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Stayed 1 night in Jun 2023

8/10 Good

Tim

Stayed 1 night in May 2023

10/10 Excellent

jeremy

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

PAUL

Stayed 1 night in Apr 2023

8/10 Good

David

Stayed 1 night in Apr 2023