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Reviews of Delta Hotels by Marriott Bristol City Centre

4 out of 5
Delta Hotels by Marriott Bristol City Centre
2 Lower Castle Street, Old Market, Bristol, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1004 reviews" "
Rating 8 - Good. 323 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personable customer Service from Ella sorting out minor issue this morning! Ideal location...standard of rooms are impeccable, we will be back!!
Stayed 1 night in Mar 2024
Response from Andrea Sabatino on Mar 18, 2024
Dear Guest,Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that Ella provided you with great and personable customer service and efficiently resolved any issues you encountered during your stay.We're thrilled that you found our location ideal and that you were impressed with the impeccable standard of our rooms. Your satisfaction is our top priority, and we are truly grateful for your kind words and feedback.We can't wait to welcome you back on your next visit! Please don't hesitate to reach out if there's anything else we can assist you with in the meantime.Warm regards,Andrea Sabatino

8/10 Good

Ben

Stayed 1 night in Feb 2024
Response from Andrea Sabatino on Mar 25, 2024
Dear guest,Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall. Your score of 4 out of 5 means a lot to us, and we're glad that you enjoyed your time with us.We're always striving to improve, so if there's anything specific you think we could do better to earn that fifth star next time, please don't hesitate to let us know. Your input helps us ensure that we're providing the best possible experience for all our guests.Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future!Warm regardsAndrea Sabatino

6/10 Okay

Julia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea Sabatino on Mar 4, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience during your stay, particularly enjoying our convenient location and spacious rooms.We understand that there may have been areas where we could improve, and we appreciate your input. If there are any specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Michael, Teignmouth

Traveled with partner
A standard Marriot but it’s made special by the friendly and efficient staff, especially Gemma at reception. Don’t expect gourmet food and you won’t be disappointed but it’s ok.
Stayed 1 night in Mar 2024
Response from Andrea Sabatino on Mar 3, 2024
Dear guest,thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff, especially Gemma at reception, to be friendly and efficient. We believe that excellent customer service is the cornerstone of a great hotel experience, and we're thrilled that Gemma exceeded your expectations.While we strive to provide a comfortable and enjoyable stay for all our guests, we apologize if the food did not meet your expectations. Your feedback is valuable to us, and we will use it to improve our offerings.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Andrea Sabatino

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a central location.
Stayed 1 night in Mar 2024
Response from Andrea Sabatino on Mar 3, 2024
Dear guest,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our central location convenient for your needs.At [Hotel Name], we strive to provide our guests with a comfortable and convenient experience, and we're delighted that we were able to meet your expectations. Whether you're exploring the city or attending meetings, we're glad our location added to your overall experience.We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Andrea Sabatino

8/10 Good

Samer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wide rooms , newly renovated , nice staff , prime location
Stayed 2 nights in Feb 2024
Response from Andrea Sabatino on Feb 27, 2024
Dear guest,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our wide rooms, which have been newly renovated to enhance your comfort and satisfaction.It's wonderful to know that our staff left a positive impression on you with their friendly and accommodating service.Our prime location is indeed a highlight, and we're glad that it contributed to the overall enjoyment of your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Andrea Sabatino

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay, helpful staff & our cleaner was really lovely. The room was cosy, bathroom definitely needed an overall, quite shabby & old. The plug wouldn’t hold water in the bath but upon calling reception to maintenance sorting was outstanding & super efficient. The gym is excellent & equipment really good. Receptionists & bar staff really lovely too.
Stayed 2 nights in Feb 2024
Response from Andrea Sabatino on Feb 27, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay and that our staff, including your cleaner, contributed positively to your experience.We appreciate your constructive comments regarding the room and bathroom, and we apologize for any inconvenience caused. Your feedback will be shared with our housekeeping and maintenance teams for further review and improvement.It's wonderful to know that our maintenance team promptly addressed the issue with the bath plug, and we're glad to hear that you found their service outstanding and efficient.We're also pleased that you enjoyed our gym facilities and that our receptionists and bar staff provided you with lovely service.Your satisfaction is important to us, and we thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Andrea Sabatino

10/10 Excellent

Linzi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andrea Sabatino on Feb 13, 2024
Dear Guest,Thank you so much for your glowing review and for awarding us a perfect 5 out of 5 stars! We're thrilled to hear that you had a great stay with us.It's our aim to provide each guest with a memorable and enjoyable experience, and we're delighted that we succeeded in meeting your expectations. Your satisfaction is our top priority, and we're grateful for your kind words of praise.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more exceptional, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for taking the time to share your feedback.Warm regards,Andrea Sabatino

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Location to shopping centre very good, easy to walk to theatre, city centre etc Parking is available next to hotel if needed, train station not too far away.
Stayed 1 night in Feb 2024
Response from Andrea Sabatino on Feb 8, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the location of our hotel to be very convenient, with easy access to the shopping center, theater, and city center. It's great to know that our proximity to these attractions added value to your stay.We appreciate your mention of the availability of parking next to the hotel, providing added convenience for guests arriving by car. Additionally, we're pleased to hear that the train station is not too far away, making it convenient for those traveling by rail.We are committed to providing our guests with a comfortable and enjoyable experience, and your positive feedback encourages us to continue delivering exceptional service. Should your travels bring you back to the area, we would be honored to welcome you again at our hotel.Warm regards,Andrea Sabatino

10/10 Excellent

Juraj

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with car park right next door. The staff was polite and rooms clean. Will definitely stay again
Stayed 1 night in Feb 2024
Response from Andrea Sabatino on Feb 7, 2024
Dear Guestthank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our convenient location and clean rooms met your expectations. We truly appreciate your kind words and look forward to welcoming you back on your next visit. If you have any special requests or preferences for your next stay, feel free to let us know. We're here to ensure your experience with us is nothing short of excellent. Safe travels!Andrea Sabatino

10/10 Excellent

Gaynor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay for a shopping trip in central Bristol.
Stayed 1 night in Jan 2024
Response from Andrea Sabatino on Jan 30, 2024
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback! We're thrilled to hear that you had a great experience during your shopping trip in central Bristol.We are delighted that our location proved to be convenient for your activities, and we hope you had a successful and enjoyable shopping experience. Our team works hard to provide a comfortable and welcoming environment for our guests, and it's wonderful to know that we could contribute to the success of your trip.If you have any specific highlights or suggestions you'd like to share, we would love to hear them. Your feedback helps us continually improve and enhance our guest experience.We appreciate your patronage and hope to have the pleasure of welcoming you back on your future visits to Bristol. Safe travels, and thank you again for your positive review!Best regards,

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Andrea Sabatino on Jan 30, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Delta Hotels by Marriott Bristol City Centre. We sincerely appreciate your honest review and would love to learn more about your experience to better understand how we can improve.While we're glad to see that you rated us with a 3 out of 5, indicating an overall positive stay, we want to ensure that we continually strive for excellence. If there are specific areas where you feel we fell short or aspects that didn't meet your expectations, we would be grateful for any additional insights you can provide.Our goal is to make every guest's stay exceptional, and your feedback is invaluable in helping us achieve that. Please feel free to contact us directly or share more details about your experience so that we can address any concerns you may have had.Thank you once again for choosing Delta Hotels by Marriott Bristol City Centre, and we hope to have the opportunity to welcome you back for an even more satisfying stay in the future.Warm regards,

6/10 Okay

mary

Traveled with family
Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconveniences you may have encountered during your stay.Understanding your concerns is crucial for us to improve our services. If you could provide more details about the aspects that you found lacking or any specific areas where we can make enhancements, it would be immensely helpful for our ongoing efforts to better serve our guests.We take every guest's feedback seriously, and we assure you that we will address the issues raised to ensure a more positive experience for future stays. We hope you would consider giving us another opportunity to provide you with a better experience.If there's anything specific you'd like to discuss further or if you have additional comments, please feel free to reach out to us directly. Your satisfaction is important to us, and we are committed to making the necessary improvements.Thank you for choosing Delta Hotels by Marriott Bristol City Centre, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regards,

8/10 Good

Grant

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you for taking the time to leave a review, and we appreciate your feedback. We're glad to see that you had an overall positive experience during your stay, earning us a 4 out of 5 rating.Your input is valuable to us, and if there are specific areas where we can improve and earn that fifth star during your next visit, please feel free to share your thoughts. We are always looking for ways to enhance our services and provide an even better experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing us, and we appreciate your valuable feedback.Best regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Andrea Sabatino on Feb 7, 2024
Dear Guest,that's fantastic news! We're delighted to hear that the guest had such a wonderful experience at Delta Hotels by Marriott Bristol City Centre and rated us a perfect 5 out of 5. Thank you for sharing this positive feedback with us. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know that we've succeeded in making their stay memorable. We hope to have the pleasure of welcoming them back again soon for another exceptional stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
A comfortable and clean hotel, staff were superb especially hotel bar staff very friendly. Unfortunately it was covered in scaffolding and the terrace was closed due to ongoing maintenance. The bathroom needs updating it was quite old and a little tatty but was clean. Location is great if you want to be central.
Stayed 7 nights in Dec 2023
Response from Andrea Sabatino on Jan 2, 2024
Dear Mr Paul,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words about our comfortable and clean hotel, as well as the superb service provided by our staff, particularly in the hotel bar.We are delighted to hear that you found our location to be great, offering a central and convenient setting for your stay.However, we sincerely apologize for any inconvenience caused by the ongoing maintenance and scaffolding, which affected the appearance of the hotel and the closure of the terrace. We understand the importance of these amenities and regret that they were not available during your visit. Please be assured that we are actively working to complete the maintenance as quickly as possible to provide an enhanced experience for our guests.Your feedback regarding the bathroom is also appreciated. We take guest comments seriously, and your input will be considered as we continue to make improvements to enhance the overall guest experience.We value your patronage and hope to have the opportunity to welcome you back in the future, providing an even better stay with the completion of our maintenance projects.Thank you again for your valuable feedback.

2/10 Terrible

MISS L

Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize that your experience fell short of expectations, and we appreciate your honesty. We take all feedback seriously, and we would like to understand more about your concerns to address them effectively.If you could provide additional details about your stay, such as specific areas that were unsatisfactory, it would be immensely helpful for us to identify areas for improvement. Our aim is to ensure that every guest has a positive and comfortable experience, and we regret that we did not meet your expectations on this occasion.If you would be willing to discuss your experience further, our management team is available to speak with you directly.Once again, we apologize for any inconvenience you may have experienced and appreciate the opportunity to learn and improve based on your feedback.Thank you for bringing this to our attention.Sincerely,

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was some drilling and knocking early in the morning from the works happening in the hotel but all in all not a bother and everything else was lovely
Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 2, 2024
Dear Guest,thank you for taking the time to share your feedback on your recent stay with us. We appreciate your understanding regarding the noise from the construction works happening in the hotel, and we apologize for any inconvenience caused by the drilling and knocking, especially in the early morning.We're pleased to hear that despite the disturbance, you still found everything else to be lovely. Your patience and positive outlook are greatly appreciated, and we value your understanding as we work to improve our facilities.Please be assured that we are actively working to minimize any disruptions caused by the ongoing construction. Your feedback is crucial as it helps us address areas of concern and enhance the overall guest experience.We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Thank you again for your valuable feedback.Warm regards,

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room/floor we were on was quite dated and whilst clean was a little tatty. Parking per day was pricey compared to your local competitors. The staff were very friendly and helpful. We appreciate the eco-friendly initiatives the hotel was offering.
Stayed 2 nights in Dec 2023
Response from Andrea Sabatino on Jan 2, 2024
Dear Guest,thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are pleased to hear that our staff's friendliness and helpfulness made a positive impact on your experience.We apologize if the room/floor you were on felt dated and a bit tatty. Your comments are valuable, and we take them seriously as we continuously strive to enhance our guests' comfort. We will certainly review the areas you mentioned to identify opportunities for improvement.Regarding the parking costs, we understand your concern, and we appreciate your feedback on this matter. We regularly review our pricing structure to ensure competitiveness while maintaining the quality of our services. Your input is valuable as it helps us make adjustments to better meet our guests' expectations.It's wonderful to hear that you appreciate our eco-friendly initiatives. We are committed to sustainability, and we're glad you recognize and support our efforts in this regard.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing an even better experience.Warm regards,

6/10 Okay

Warren

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was cold. And i could not increase the room temperature it spoiled my stay and experience.
Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 10, 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced with the room temperature during your stay. We understand the importance of a comfortable environment and regret that we fell short of meeting your expectations in this regard.In order to restore your faith in the Delta Hotels by Marriott Bristol City Centre Hotel, I would like to offer you a complimentary upgrade to an Executive room on your next visit to Bristol. To redeem this offer, please make a standard reservation for a date of your choice. This can be made through our website. Once you have made a reservation please contact me with your confirmation number, referencing this email, and I will process the complimentary upgrade for you. Please note that this offer is for 1 room and 1 stay only. I very much look forward to hearing from you.Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to welcome you back and provide you with an improved and delightful experience.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Rooms a little dated but very central position and staff very helpful
Stayed 2 nights in Dec 2023
Response from Andrea Sabatino on Jan 2, 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and are pleased to learn that you found our central location convenient and our staff helpful.We take note of your observation about the rooms being a little dated. Your feedback is valuable, and we will certainly consider it as we work towards improving our accommodations to provide a more modern and comfortable experience for our guests.We're glad to have had the opportunity to assist you during your stay, and we appreciate your recognition of our staff's helpfulness.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful business stay
Friendly staff as always, lovely hotel clean and tidy. Great gym and bar/food choices. This is always my first choice when I stay at Bristol and never had any issues at all.
Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 2, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our friendly staff, clean and tidy hotel, and excellent amenities such as the gym and bar/food choices have made your stays enjoyable.It's fantastic to know that we are your first choice when staying in Bristol and that you've never encountered any issues during your visits. Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service in the future.If there is anything specific you appreciate about our gym or bar/food choices, please feel free to share more details. Your feedback helps us understand what our guests value most and allows us to maintain and improve our services.Thank you once again for choosing to stay with us. We can't wait to welcome you back on your next visit to Bristol!Warm regards,

8/10 Good

Neil GORDON

Liked: Cleanliness, staff & service
THE STAFF
Stayed 3 nights in Dec 2023
Response from Andrea Sabatino on Jan 12, 2024
Dear Guest,thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a good stay and that our staff made a positive impact on your experience.Our team works hard to ensure that every guest feels welcomed and taken care of, and it's incredibly rewarding to know that we succeeded during your visit.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know.Thank you again for choosing us. We truly value your feedback!Warm regards,

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
We stayed for 2 nights in a double room with breakfast. From the moment we arrived the staff were very friendly. They explained about the ongoing refurb on our floor and offered us a different room if we would like. We were happy with our room, a little old fashioned but clean and comfortable. Food and drinks were good (drinks a little pricey but no more than you would pay in London). My partner was very happy they were showing the football in the bar. No water in the fridge in the room as advertised and limited tea/coffee but I am sure it would have been provided if we asked. Lifts were very slow but 1 was out of order. On the whole a really enjoyable stay, staff in particular were all really friendly at reception, bars, restaurant and housekeeping. Would visit again.
Stayed 2 nights in Dec 2023
Response from Andrea Sabatino on Jan 2, 2024
Dear Emma,thank you for taking the time to share your detailed feedback following your recent 2-night stay with us. We're delighted to hear that your overall experience was enjoyable, and we appreciate your positive comments about our friendly staff.We're glad our team informed you about the ongoing refurbishment on your floor and offered an alternative room if needed. It's wonderful to know that you were happy with your room, even though it had a more traditional style. Your acknowledgment of the cleanliness and comfort is much appreciated.We apologize for the inconvenience regarding the lack of water in the fridge and the limited tea/coffee supplies in your room. Your understanding is appreciated, and we encourage guests to reach out to our staff for any additional amenities they may need during their stay.We're pleased that you enjoyed the food and drinks in our restaurant and bar, even though you found the drinks a bit pricey. We will certainly take your feedback into consideration.Thank you for highlighting the issue with the lifts, and we apologize for any inconvenience caused. We're working to address this to ensure a smoother experience for our guests.It's fantastic to hear that your partner was happy with the football showing in the bar, and we're grateful for your understanding regarding the lift situation.We sincerely appreciate your kind words about our staff in reception, bars, restaurant, and housekeeping. We strive to create a friendly and welcoming atmosphere, and it's rewarding to hear when we succeed.We look forward to welcoming you back on your next visit to our hotel. If there's anything specific you would like on your next stay, please feel free to let us know in advance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Well presented hotel, very comfortable with friendly staff
Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 10, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel well-presented, very comfortable, and that our staff contributed to your overall satisfaction.At Delta Hotels by Marriott Bristol City Centre, we strive to provide a welcoming and enjoyable stay for all our guests, and your kind words serve as encouragement for our dedicated team.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future.Warm regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with friends
Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 11, 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great stay with your friends. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We appreciate your kind words and are delighted that you and your friends had a memorable time with us. If there is anything specific you enjoyed or any aspects of your stay that stood out, please feel free to let us know. Your feedback helps us continue to enhance our services and ensures that future guests have equally positive experiences.It was a pleasure having you as our guest, and we look forward to welcoming you and your friends back in the future for more wonderful moments.Best regards,

6/10 Okay

Sally

Traveled with group
Disliked: Property conditions & facilities
Stayed here previously and very impressed. Unfortunately this time not as good ongoing renovations
Stayed 1 night in Dec 2023
Response from Andrea Sabatino on Jan 10, 2024
Dear Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We appreciate your continued loyalty, and we're genuinely sorry to hear that your recent experience did not meet your expectations due to ongoing renovations.Please accept our sincere apologies for any inconvenience caused. Renovations are a crucial part of our commitment to providing an enhanced and updated experience for our guests. However, we understand that they can impact the overall guest experience.We are actively working to minimize any disruptions caused by the renovations and to ensure that our guests are still able to enjoy a comfortable and pleasant stay. Your feedback is valuable, and we will use it to make necessary adjustments to improve the overall guest experience during this period.We hope you will consider giving us another opportunity to host you in the future, once the renovations are complete. We are confident that the improvements will contribute to an even more enjoyable stay.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a better experience.Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent will stay here again
Had a lovely stay in one of their new superior rooms
Stayed 2 nights in Dec 2023
Response from Andrea Sabatino on Jan 11, 2024
Dear Guest,Thank you for your fantastic review! We are delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and creating a positive atmosphere for our guests is our top priority, and we are thrilled to know that we succeeded in making your visit memorable.It's especially rewarding to learn that you plan to stay with us again. We can't wait to welcome you back for another outstanding stay. If there's anything specific you loved about your experience or any suggestions you have for us to make your next stay even better, please don't hesitate to share.Your feedback is invaluable to us, and we truly appreciate your kind words. We look forward to serving you again and ensuring your next visit is just as enjoyable as the last.Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you so much for your fantastic review and the perfect 10 out of 10 rating! We are thrilled to hear that you had such a positive experience during your stay. It's our goal to provide exceptional service, and your feedback reaffirms that we're on the right track.If there were specific elements that made your stay exceptional or any particular team members who stood out, please feel free to share. We're always eager to recognize and celebrate the efforts of our staff.We truly appreciate your high praise and the trust you placed in us. It would be our pleasure to welcome you back for another outstanding experience in the future. If there's anything you'd like to share or if there are ways we can make your next stay even more enjoyable, please don't hesitate to let us know.Thank you again for choosing us, and we look forward to hosting you again.Best regards,

6/10 Okay

carmen

Traveled with group
Disliked: Amenities, property conditions & facilities
Check in staff not welcoming, when booking pool shown in photos, but not available due to refurbishment. Rooms tired, funny smell in my room, not pleasant, heating difficult to control and bath tap would not turn off. Stayed 2 nights, but no house keeping on day 2. Unusual. However, good size room, breakfast good, breakfast staff excellent and close to town. Parking £17 per night. Overall , far from 4 star and would not stay again.
Stayed 2 nights in Nov 2023
Response from Andrea Sabatino on Jan 12, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments, as they help us identify areas that require improvement to enhance our guests' experience. We apologize for any inconvenience you experienced during your recent stay with us.We sincerely regret that your check-in experience did not meet your expectations, and we understand the frustration caused by the unavailability of the pool Regarding your concerns about the room, we are sorry to hear about the issues with the smell, heating control, and the bath tap. Your comments will be shared with our maintenance team for immediate attention. We strive to provide comfortable and well-maintained accommodations, and we apologize for falling short in this instance.We are pleased to hear that you found the room size satisfactory and enjoyed the breakfast. However, we are disappointed to learn that housekeeping was not provided on the second day of your stay. This is certainly not our standard procedure, and we will investigate this matter to prevent similar occurrences in the future.We appreciate your positive comments about the breakfast staff and the convenient location of our hotel. We will ensure that your feedback is shared with the team to recognize their efforts.As for the parking fee, we understand your concern and will review our pricing structure to ensure it aligns with our guests' expectations.In order to restore your faith in the Delta Hotels by Marriott Bristol City Centre Hotel, I would like to offer you a complimentary upgrade to an Executive room on your next visit to Bristol. To redeem this offer, please make a standard reservation for a date of your choice. This can be made through our website. Once you have made a reservation please contact me with your confirmation number, referencing this email, and I will process the complimentary upgrade for you. Please note that this offer is for 1 room and 1 stay only. I very much look forward to hearing from you.We sincerely apologize for not meeting your expectations, and we value your input as it helps us improve. We hope you would consider giving us another chance to provide you with a more positive experience in the future.Thank you for choosing to stay with us.Sincerely,

8/10 Good

Regan

Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and for choosing our Delta Hotels by Marriott Bristol City Centre. We're glad to hear that you had an overall positive experience, scoring us 4 out of 5.Your feedback is essential to us, and we would love to know more about your stay. If there were specific aspects that stood out or areas where you feel we can improve, your insights would be greatly appreciated. We are committed to delivering exceptional experiences for our guests, and your input helps us in our continuous efforts to enhance our services.We hope to have the opportunity to welcome you back in the future and ensure that your next stay with us is even more enjoyable. If there's anything specific you'd like to share or discuss further, please feel free to reach out.Thank you once again for your feedback, and we look forward to serving you better in the future.Best regards,

6/10 Okay

Francis

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is centrally situated, to Cabot shopping centre. It has adjacent parking facilities.
Stayed 4 nights in Nov 2023
Response from Andrea Sabatino on Jan 10, 2024
Dear Guest,Thank you for sharing your thoughts on our hotel's location and parking facilities. We appreciate your positive feedback regarding our central location near Cabot Shopping Centre and the convenience of our adjacent parking facilities.At Delta Hotels by Marriott Bristol City Centre, we strive to provide our guests with a prime location and hassle-free amenities to enhance their overall experience. We're pleased to hear that you found our central position and parking options to be beneficial during your stay.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another convenient and enjoyable stay in the future.Warm regards,

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for shopping at Cabot Circus and car park next door
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 11, 2024
Dear Guest,Thank you for taking the time to share your feedback! We're thrilled to hear that our hotel was a great choice for your shopping trip to Cabot Circus, and the convenience of having a car park next door added to your overall positive experience.Our team is committed to providing a seamless and enjoyable stay for our guests, and we're pleased to know that our location and amenities met your expectations. If there are any additional details about your visit that stood out or any suggestions you have for us to enhance our services further, please feel free to share.We appreciate your positive review and look forward to welcoming you back for another enjoyable stay whenever your plans bring you to the area.Best regards,

8/10 Good

Ivo

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
3 star hotel with 4 star facilities
Hotel was run down. Travelodge would had more modern rooms. Feeling shortchanged
Stayed 3 nights in Nov 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we're sorry to hear that you found our hotel to be run down.We truly value your input and would like to assure you that we take your comments seriously. Our team is committed to continuous improvement, and we will be addressing the issues you've raised to enhance the overall quality of our accommodations.We understand that feeling shortchanged is disappointing, and we genuinely regret any inconvenience you may have experienced. If there are specific details you'd like to share or if there's anything we can do to make amends, please feel free to reach out to our management team directly.We appreciate your honesty, and your feedback will help us in making necessary changes to provide a better experience for our guests. We hope you might consider giving us another opportunity in the future to showcase the improvements we are working on.Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.Best regards,

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here, our room on the 10th flour had amazing views of Castle park and had a fresh new feel. The staff where great and very helpful.
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 11, 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay, especially with the amazing views of Castle Park from your room on the 10th floor. It's wonderful to know that our efforts to create a fresh and welcoming atmosphere were noticed and appreciated.We're also delighted to hear that our staff provided great service and were helpful during your stay. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're pleased to have met your expectations.If there are any specific aspects of your stay that stood out or any suggestions you have for us to continue delivering exceptional service, please feel free to share. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The decor of the hotel is tired & dated but there are plans for an update. Staff were friendly & attentive. Breakfast was delicious.
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 10, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty regarding the current decor of our hotel, and we want to express our gratitude for your understanding as we have plans for an upcoming update. Your patience and support are truly valued.We're delighted to hear that you had positive interactions with our friendly and attentive staff. Providing excellent service is a top priority, and your kind words are encouraging.Moreover, we're thrilled that you enjoyed our delicious breakfast. Your satisfaction with the culinary offerings is important to us, and we aim to consistently provide a delightful dining experience for our guests.We look forward to unveiling the updated decor in the near future and hope to have the pleasure of welcoming you back for an improved and refreshed experience.Thank you for choosing to stay with us and for sharing your insights.

10/10 Excellent

Kenechukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,thank you so much for your fantastic 5 out of 5 review! We are thrilled to learn that you had such a positive experience during your stay. Your high rating means a lot to us, and we appreciate your taking the time to share your feedback.Our team strives to provide exceptional service, and it's always rewarding to see that our efforts have made a difference in your experience. If there are specific aspects of your stay that you found particularly enjoyable, we would love to hear more about them.It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more memorable, please feel free to let us know.Thank you again for choosing us, and we appreciate your positive endorsement!Best regards,

6/10 Okay

Noel

Liked: Staff & service
The property is extremely conveniently situated in Bristol. My main issue is with the bathroom. The extractor fan was not working - all the mirrors and room windows misted up when I showered. The bathroom is in need of redecoration. The plug in the bath did not work. It is time to change the shower to a hand held shower. There was no complimentary water in the room. The wardrobe door was stuck.
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 12, 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about the convenient location of our property in Bristol.We regret to hear about the issues you encountered in the bathroom, and we sincerely apologize for any inconvenience caused. We acknowledge the importance of a functional and comfortable bathroom experience, and we are committed to addressing the issues you have raised.We will promptly address the non-functioning extractor fan to ensure proper ventilation in the bathroom. Additionally, your feedback on the misting of mirrors and room windows during showers will be shared with our maintenance team for further evaluation.Our apologies for the inconvenience caused by the non-functional bath plug. We will have our maintenance team investigate and resolve this issue promptly.Your suggestion about changing the shower to a hand-held one is duly noted, and we will consider this as part of our ongoing efforts to enhance guest satisfaction.Regarding the lack of complimentary water in your room, we apologize for this oversight. We will review our room amenities and make improvements to ensure that our guests have a comfortable and enjoyable stay.We sincerely appreciate your feedback as it helps us identify areas for improvement. Please accept our apologies for any inconvenience you experienced, and we hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Thank you for choosing to stay with us.Sincerely,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you so much for your fantastic review and the perfect 10 out of 10 rating! We are thrilled to hear that you had such a positive experience during your stay. It's our goal to provide exceptional service, and your feedback reaffirms that we're on the right track.If there were specific elements that made your stay exceptional or any particular team members who stood out, please feel free to share. We're always eager to recognize and celebrate the efforts of our staff.We truly appreciate your high praise and the trust you placed in us. It would be our pleasure to welcome you back for another outstanding experience in the future. If there's anything you'd like to share or if there are ways we can make your next stay even more enjoyable, please don't hesitate to let us know.Thank you again for choosing us, and we look forward to hosting you again.Best regards,

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrea Sabatino on Jan 13, 2024
Dear Guest,Thank you so much for your fantastic review and the perfect 10 out of 10 rating! We are thrilled to hear that you had such a positive experience during your stay. It's our goal to provide exceptional service, and your feedback reaffirms that we're on the right track.If there were specific elements that made your stay exceptional or any particular team members who stood out, please feel free to share. We're always eager to recognize and celebrate the efforts of our staff.We truly appreciate your high praise and the trust you placed in us. It would be our pleasure to welcome you back for another outstanding experience in the future. If there's anything you'd like to share or if there are ways we can make your next stay even more enjoyable, please don't hesitate to let us know.Thank you again for choosing us, and we look forward to hosting you again.Best regards,

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Bethan

Stayed 1 night in Nov 2023

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

S J

Stayed 1 night in Nov 2023

10/10 Excellent

jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ghanem

Liked: Staff & service
It close to the park and shopping area But need renovation and the cleaning of the room average
Stayed 1 night in Nov 2023

8/10 Good

Xiao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Staff were very friendly and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Xiao

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good stay, we really enjoyed it.
Stayed 4 nights in Oct 2023