Suite, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Comfort Suites Abingdon I-81

2.5 out of 5
Comfort Suites Abingdon I-81
1093 Ole Berry Rd, Abingdon, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 904 reviews" "
Rating 8 - Good. 259 out of 904 reviews" "
Rating 6 - Okay. 49 out of 904 reviews" "
Rating 4 - Poor. 20 out of 904 reviews" "
Rating 2 - Terrible. 16 out of 904 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and updated and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Jamie Arnold, General Manager on Mar 24, 2024
Hello Alina,Thank you for taking the time to tell us about your stay! We are glad you enjoyed yourself and we look forward to seeing you again someday. Hope it is soon!

10/10 Excellent

Josh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Mar 2024
Response from Darrell on Mar 17, 2024
Thanks for staying with us. We truly appreciate your business. Looking forward to seeing you soon during your next visit in town. Sincerely, Management

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has really become a home away from a home for my wife and I. We are always treated well at this property, and won't even consider any other in the area.
Stayed 5 nights in Mar 2024
Response from Jamie Arnold, General Manager on Mar 17, 2024
Hello Greg,Thank you for taking the time to leave us such a great review! We are flattered that you and your wife have made our hotel your home away from home. We sincerely appreciate your continued patronage and we look forward to your next stay!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was under renovations and was not stated before reservations were made, so no pool but everything else was nice
Stayed 2 nights in Feb 2024
Response from Jamie Arnold, General Manager on Mar 4, 2024
Hello John, We are sorry that you were not able to enjoy the pool during your visit. We are currently renovating it and are excited to see the finished product. Please check the website, as this has been posted since January, or call the hotel directly before booking your next reservation to see if we have finished our renovations. We look forward to hosting you again!

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is a nice size, and the bathroom lighting is excellent! The beds were comfortable. The Wi-Fi worked well. The staff was great, very friendly and efficient. The only issue we had was that the wardrobe pictured online (which looked spacious) had only half the space to hang clothes; the other half held the ironing board & iron - and the clasps for the onsite hangars further limited how much we could hang. Our stay was a week long, so this was a challenge.
Stayed 7 nights in Dec 2023
Response from Jamie Arnold, General Manager on Jan 23, 2024
Hello Pam,It was such a delight reading your review. I was glad to see you were comfortable during your week long visit. Your critique of the wardrobe makes a lot of sense and is definitely limiting for a guest who stays for a long period of time. Thank you for bringing this to my attention.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Check-in was a breeze. I'll stay here again.
Stayed 1 night in Jan 2024
Response from Jamie Arnold, General Manager on Jan 23, 2024
Hello Anne,Thank you for taking the time to share your experience with us. We are so glad you enjoyed your stay and we welcome you back at anytime. Hope to see you soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect
Room was spacious & comfortable. Needed handicap access and that was supplied with grab bars near commode and shower. Could use walk in shower instead of tub as many older or handicapped adults struggle to lift legs and get into a tub. Shower with flip down seat would be much easier - otherwise perfect!
Stayed 2 nights in Dec 2023
Response from Jamie Arnold, General Manager on Feb 1, 2024
Hello! Thank you for taking the time to leave us a great review! I read your suggestion about the accessible bathroom and we actually do have a room with a walk-in shower. Next time you book, please check with us to see if it is available. We look forward to seeing you again someday.

8/10 Good

daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and quiet. No gravy for breakfast which was missed by more than one traveler and the 4 PM check in with no early check in allowed damages the customer service, but aside from these….a good stay.
Stayed 3 nights in Dec 2023
Response from Jamie Arnold, General Manager on Dec 21, 2023
Hello Daniel,Thank you for taking the time to leave us a review. We are glad that you found the hotel to be clean and quiet. I do sincerely apologize for not being able to get you in earlier than our official check-in time. If we are able, we do our best to accommodate requests for early check-in, but with occupancy, short staffing, etc, this just isn't always possible. We appreciate you being understanding about it and hope to see you again someday.

10/10 Excellent

Patricia, Liverpool

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable....surprizingly good night's sleep even with people on either side (sound proof)....good layout of the room...but the staff was very up-beat & so willing to help whenever/whatever we needed
Stayed 4 nights in Dec 2023
Response from Jamie Arnold, General Manager on Dec 21, 2023
Hello Patricia,Thank you for taking the time to share your experience with us. I was very happy to read that you enjoyed your cozy and quiet suite. I will be sure to pass on your praises to the rest of our team. We truly appreciate your patronage and wish you well for the holidays!

4/10 Poor

Frank

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Beds were small, uncomfortable and heat was difficult to manage. Pool was dirty as was hot tub. Breakfast was meager at best. Won’t be back
Stayed 1 night in Dec 2023
Response from Jamie Arnold, General Manager on Dec 17, 2023
Hello Frank,I was disappointed to read that you did not enjoy your stay. We rarely get complaints regarding our beds since acquiring our new mattresses. We are also sorry you did not enjoy the complimentary hot breakfast and pool.We wish you the best in all your future travels.

10/10 Excellent

Kobe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your business. Sincerely, Management

6/10 Okay

Lawrence

Stayed 1 night in Sep 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We appreciate your feedback. Sincerely, Management

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023
Response from Darrell on Dec 15, 2023
Glad to know that you truly enjoyed your stay with us. Looking forward to providing you the same pleasant accommodation during your next visit in town. Sincerely, Management

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Darrell on Nov 30, 2023
Thanks for staying with us. We truly appreciate your feedback.Sincerely,Management

10/10 Excellent

Carolyn E, ROANOKE

Liked: Cleanliness, staff & service, property conditions & facilities
Most accommodating General Manager I have ever encountered.
Stayed 1 night in Nov 2023
Response from Darrell on Nov 30, 2023
We truly appreciate you taking the time to let us know how we are doing. Looking forward to providing you the same pleasant accommodation during your next visit to town.Sincerely,Management

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jamie Arnold, General Manager on Dec 15, 2023
Hello Deanna,We are so happy to see that you enjoyed your stay and we welcome you back at anytime. Hope to see you again soon!

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Darrell on Nov 30, 2023
Thanks for staying with us. We truly appreciate your business.Sincerely,Management

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always friendly. Easy check in & always clean .
Stayed 1 night in Nov 2023
Response from Darrell on Nov 30, 2023
Glad to know you truly enjoyed your stay with us. Hope we get to see you again during your next visit to town.Sincerely,Management

2/10 Terrible

Timothy

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
0 out of 10. I want my money back.
The tv in my room doesn't work. The guy in the room next to me does have a working tv. I know this because it's 130am and i can hear his tv through the wall with headphones on. The water smells very strongly of chemicals especially disulfided. Don't shower or brush your teeth unless you like that and all the problems that come with it. Also the shower screams like a bamshee the entire time it's running. The curtains are designed such that the large parking lot across the street has it's lights shining in all night. The sound of trucks can be heard at all hours.
Stayed 1 night in Nov 2023
Response from Jamie Arnold, General Manager on Nov 24, 2023
Hello Timothy,I sincerely apologize that you did not enjoy your stay. I was surprised to hear about the issues you experienced with our water and outside car noise. These are two complaints that we rarely receive, especially since we are so far from the interstate. Still, had we known during your stay that you were unhappy, we would have gladly moved you to another room. All of our guest room windows come with black out curtains that are actually located behind the sheers. I am so sorry you had trouble finding those. I believe the curtains you are referring to are the decorative ones located in the very front, close to the HVAC unit.Since your review, we did have maintenance go in and check the TV and everything was in working order. I do appreciate you bringing that to our attention.Thank you for taking the time to leave us a review. I hope you find suitable accommodations in all your future travels.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk associate very friendly
Stayed 1 night in Nov 2023
Response from Darrell on Nov 30, 2023
Glad to know that the staff were great. Looking forward to seeing you soon.Sincerely,Management

10/10 Excellent

Levato, Gettysburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super nice. Extremely clean, good breakfast, pleasant staff and the pool was even open until midnight! Loved it!
Stayed 1 night in Nov 2023
Response from Jamie Arnold, General Manager on Nov 18, 2023
Hello Levato!It was such a pleasure reading your nice review. We are very happy that you enjoyed your stay with us and we truly appreciate your patronage. Hope to see you again sometime!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
My wife and I had a nice stay, it was a nice getaway. Food was good, the only issue was a smoke smell when enter the room wasn't too bad but needs to smell fresher whe you walk in the room. The room itself was great!
Stayed 2 nights in Nov 2023
Response from Darrell on Nov 12, 2023
Thanks for staying with us. We truly appreciate you taking the time to let us know about your experience. We assure you that necessary steps will be taken to resolve the issue about the smoke smell. Hope we get to see you soon during your next visit to town.Sincerely,Management

10/10 Excellent

Luisa

Stayed 1 night in Nov 2023
Response from Darrell on Dec 4, 2023
Thanks for staying with us. We truly appreciate your business.Sincerely,Management

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Sequoya was awesome at check in!
Stayed 1 night in Nov 2023
Response from Jamie Arnold, General Manager on Nov 10, 2023
Hello Patrick,Thank you for your kind words about Sequoya! She truly is an asset to our team and we are very fortunate to have her. I will be sure to pass on your praises to her!

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was above and beyond helpful
Stayed 3 nights in Oct 2023
Response from Jamie Arnold, General Manager on Nov 7, 2023
Hello John,Thank you for sharing your experience with us. I will be sure to pass on your praises to the rest of the staff! We welcome you back at anytime.

8/10 Good

JOYCE

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean but needs updates
The room and lobby are updated and nice but everywhere else looks a bit outdated. Beds and pillows are comfortable. Staffs are friendly. Very disappointed that the hot tub was not in service during out 4 days stay!
Stayed 3 nights in Oct 2023
Response from Jamie Arnold, General Manager on Nov 4, 2023
Hello Joyce,We are are so sorry that you were not able to enjoy the hot tub during your stay. We hope that you will consider staying with us again so that we may have another chance to dazzle you with an exceptional stay.

8/10 Good

RUBELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jamie Arnold, General Manager on Nov 4, 2023
Hello Rubelia,Thank you for taking the time to leave us a review. We sincerely appreciate your patronage and hope to see you again someday.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a nice clean place to stay.
Stayed 1 night in Oct 2023
Response from Jamie Arnold, General Manager on Nov 4, 2023
Hello Brian,Thank you for the wonderful review! We appreciate your feedback and are very glad you found our hotel to be nice and clean.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and hotel, comfortable bed, quiet
Clean comfortable room and bed. Quiet hallways and the outside lot and street was quiet. Breakfast was great. Check in was simple and the person was polite. Stayed a Friday night. It was not too busy. Plenty of parking, well lit lot. We would stay here again if traveling through. No homeless staying at the hotel.
Stayed 1 night in Oct 2023
Response from Jamie Arnold, General Manager on Nov 4, 2023
Hello Edward,It was an absolute delight to read your review. I'm very glad you enjoyed your stay and I will be sure to pass on your praises to the rest of the staff!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
ENJOYED OUR STAY. GOOD HOTEL.
Stayed 2 nights in Oct 2023
Response from Jamie Arnold, General Manager on Nov 4, 2023
Hello James,Thank you for the 10 out of 10! We are absolutely delighted that you enjoyed your stay. We hope to see you again sometime.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Darrell on Oct 29, 2023
Glad to know that you truly enjoyed your stay with us. Hope we get to see you again during your next visit to town. Sincerely, Management

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean. Sequoyah at the front desk was really nice and helpful.
Stayed 1 night in Oct 2023
Response from Darrell on Oct 29, 2023
Thank you so much for taking the time to let us know how we are doing. I did share your comments with Sequoya and she joining me in thanking you for your kind words. Looking forward to providing you the same pleasant accommodation during your next visit to town. Sincerely, Management

10/10 Excellent

Eric

Stayed 1 night in Oct 2023
Response from Darrell on Oct 29, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Randy

Stayed 1 night in Oct 2023
Response from Jamie Arnold, General Manger on Nov 18, 2023
Hello Randy!Thank you for the awesome review! We are so glad you enjoyed your stay and welcome you back at anytime.

8/10 Good

Karen

Liked: Staff & service, amenities, property conditions & facilities
In the parking lot, there were quite a few large trucks being started early in the morning and were quite loud. The hotel was clean and had great shower water pressure.
Stayed 1 night in Oct 2023
Response from Darrell on Oct 27, 2023
Thanks for staying with us. We truly appreciate your feedback.Sincerely,Management

8/10 Good

Jeffrey

Stayed 1 night in Oct 2023
Response from Jamie Arnold, General Manager on Nov 7, 2023
Hello Jeffrey,Thank you for leaving us a great review! We hope to have the opportunity to host you again someday.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient to I 81. Nice rooms and roomy
Stayed 1 night in Oct 2023
Response from Darrell on Oct 17, 2023
Glad to know that you truly enjoyed your stay with us. We truly appreciate your business.Sincerely, Management

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Did the creeper trail and convenient to downtown. Staff were nice and helpful
Stayed 4 nights in Oct 2023
Response from Jamie Arnold, General Manager on Oct 16, 2023
Hello George,It was lovely to read that you had a great time and enjoyed your stay! I will be sure to pass on your praises to the rest of the staff. We hope you enjoyed your ride on the creeper trail!

8/10 Good

Craig, Charlottesville

Stayed 3 nights in Oct 2023
Response from Jamie Arnold, General Manager on Nov 4, 2023
Hello Craig,Thank you for taking the time to leave us a review! We sincerely appreciate your patronage and welcome you back at anytime.

10/10 Excellent

Owen, Guthrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and it was convenient for dining.
Stayed 1 night in Sep 2023
Response from Jamie Arnold, General Manager on Oct 14, 2023
Hello Owen,Thank you for leaving us a great review! We are happy that you enjoyed your stay and we welcome you back at anytime.

10/10 Excellent

George

Traveled with family
Desk folks were unbelievably courteous and helpful.
Stayed 3 nights in Oct 2023
Response from Jamie Arnold, General Manager on Oct 14, 2023
Hello George,We sincerely appreciate your patronage and the delightful review that you left us. I will be sure to pass on your praises to the rest of the team!

8/10 Good

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service
Pool was fun for kids, spa pool did not heat. Breakfast was good enough. 2 queen bed room was very roomy with a little sofa area as well.
Stayed 2 nights in Oct 2023
Response from Darrell on Oct 9, 2023
Thanks for staying with us. We truly appreciate your feedback. We will definitely look into the spa pool heat. Hope we get to see you again during your next visit to town. Sincerely, Management

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient. comfortable beds!
Stayed 1 night in Oct 2023
Response from Darrell on Oct 7, 2023
Thanks for staying with us. We truly appreciate your feedback. Looking forward to seeing you soon during your next visit to town.Sincerely,Management

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
The property is nice enough, and generally clean. Our beef is with housekeeping. The room was clean and in order when we arrived. However, no housekeeping was done during our 3 night stay, despite our requesting service. Not even clean towels.
Stayed 3 nights in Sep 2023
Response from Darrell on Oct 7, 2023
While I am glad to know that everything was clean, I am extremely sorry to hear about your room not being serviced even upon request. I will personally look into this matter and assure you that it will not happen again. Hope, we get to see you again during your next visit to town.Sincerely,Management

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay at the Comfort Suites. Breakfast in the morning was on par with most others and convenient. Staff were friendly and our room was clean.
Stayed 4 nights in Sep 2023
Response from Management on Oct 3, 2023
Hello Jack,Thank you for sharing your experience with us. We are absolutely delighted that you enjoyed your stay and truly appreciate your patronage. We hope to see you again someday!

10/10 Excellent

herb

Excellent breakfast. Friendly staff
Stayed 2 nights in Sep 2023
Response from Management on Oct 3, 2023
Hello Herb,Thank you for taking the time to leave us an awesome review! I will be sure to pass on your praises to the rest of the team.

10/10 Excellent

Amaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds are so comfortable. Nice staff
Stayed 1 night in Sep 2023
Response from Management on Oct 3, 2023
We are so glad you enjoyed our comfy beds and friendly staff! We welcome you back at anytime and hope to see you soon!

8/10 Good

Lloyd

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Jamie was great
Jamie was so helpful; even tho the hotel was nearly full, she put all 3 of our family rooms together.
Stayed 2 nights in Sep 2023
Response from Management on Oct 3, 2023
Thank you for your kind comments about Jamie! She truly is a gem and we are lucky to have her in our team. I will be sure to pass your praises on to her!

6/10 Okay

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jamie Arnold, General Manager on Oct 1, 2023
Hello Jerome,Thank you for taking the time to leave us a review. I was sorry to read that you did not enjoy your stay and would love to know what we could have done to make your stay a 10. I hope that you will consider staying with us again so that we may have another chance to provide you with an exceptional stay.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jamie Arnold, General Manager on Sep 29, 2023
Hello Theresa, Thank you for taking the time to leave us a great review! We truly appreciate your patronage and hope to see you again someday!