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Reviews of DoubleTree by Hilton Bristol North

4 out of 5
DoubleTree by Hilton Bristol North
Woodlands Lane Bradley Stoke, Bristol, England

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1002 reviews" "
Rating 8 - Good. 348 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

William

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was excellent. Check out slow (system blamed) staff uncommunicative. Restaurant food good enough but very slow service and waitress was defensive bordering on rude when we complained, blaming kitchen staff, which was not our problem but theirs to sort out. Shame as decent hotel.
Stayed 1 night in Apr 2024
Response from Robin on Apr 9, 2024
Hi William,Thank you for taking the time to share your experience.We are happy to hear you enjoyed your room. We look forward to welcoming you again soon.Dear CraigWe are truly heartened to receive your generous review of DoubleTree Bristol North. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Robin Bordet Graduate Manager

8/10 Good

Alina

Traveled with family
Liked: Staff & service, amenities
Toilet seat is very dirty and old, the bath tub had hair on it and on the floor
Stayed 1 night in Mar 2024
Response from Robin on Apr 1, 2024
Hi Alina,Thank you for taking your time to share your experience online. We are sorry to hear that there was issues with the bathroom, we will pass this information directly to our housekeeping team.We hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

4/10 Poor

LOK FUNG

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
AC not working at all. Decoration of the room does not fit the 4 star rating.
Stayed 2 nights in Mar 2024
Response from Robin on Apr 1, 2024
Hi Lok,Thank you for taking your time to share your experience online. We do apologise about the issues with the AC and we will report this to our maintenance team.We hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most of the rooms in parts of the older/dated part of the hotel are without heating. We were lucky and were moved to one of the new rooms or we would have stayed elsewhere. Clearly, judging by the number of heaters around the property this has been an issue for some time. Confirm you will have a room with heating if staying here. Offered free parking as compensation but just noticed they still charged for both nights anyway. New 1000 numbered rooms are lovely. Older rooms are dated with lots of damaged to furniture. In room coffee provided for one of two nights only.
Stayed 2 nights in Mar 2024
Response from Robin on Apr 1, 2024
Hi Ralph, Thank you for taking your time to share your experience online. We will pass over the concerns with the heating to our maintenance team. We do hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

10/10 Excellent

HUGH

The staff at check in were excellent , I requested a ground floor room due to being temporary movement difficulties, was asked if preferred shower over bath or walk in , again due to temporary difficulties the walk in shower was ideal. We had a room in the new extension which was brilliant even the TV was one of the best in size for a hotel bedroom we have seen. Only one negative during our stay was shortly after check in and sitting at the main entrance the duty manager decided to give a member of the checkin staff a roasting for whatever , our daughter like myself has managed large teams and in no way would we talk to a member of staff in front of others the way the lass had to endure even worse in front of guests.
Stayed 3 nights in Mar 2024
Response from Robin on Mar 23, 2024
Hi Hugh,Thank you for taking your time to share your experience online.We are glad to hear you enjoyed your stay and that the room was a great success with a lovely big team. We do hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

10/10 Excellent

Charlotte

Traveled with group
Stayed 1 night in Mar 2024
Response from Gaby- Reception on Mar 11, 2024
Dear Charlotte,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

8/10 Good

Yasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and nice place to stay.
Stayed 1 night in Mar 2024
Response from Gaby- Reception on Mar 11, 2024
Dear Yasmin,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 4* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regrardsGabyReception

8/10 Good

Kirra

Stayed 1 night in Mar 2024
Response from Robin on Mar 23, 2024
Hi Kirra,Thank you for taking the time to share your experience online.We are very happy to see you enjoyed your stay with us. We hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

8/10 Good

lucien

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Gaby- Reception on Mar 3, 2024
Dear Lucien,Thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,GabyReception

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented hotel. Foyer and bar are great. Staff were welcoming, even got free cookies on arrival. Room was spacious and clean. The pool was a decent size and changing rooms were fine. Would recommend.
Stayed 2 nights in Feb 2024
Response from Reception on Feb 23, 2024
Dear Andrew,Thank you for choosing to stay at our hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of the hotel that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards Gaby- Reception

6/10 Okay

Amit

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The issue we faced that there were no room available by the time we arrived there even after booking was confirmed we had to wait for awhile, but staff was helpful to sort it out in half an hour time so at the end it was all okay, but I will double check it from the next time onwards
Stayed 1 night in Dec 2023
Response from Reception on Feb 21, 2024
Dear Amit,Thank you for your time to give a rating and sharing your experience with us. My apologies about the inconvenience you occurred during your stay, I am glad it was rectified by our staff. We look forward to having you with us again in the near future.Kind Regards,Reception

10/10 Excellent

Digby

Stayed 1 night in Jan 2024
Response from Gaby- Reception on Mar 21, 2024
Dear Digby,Thank you for choosing to stay at DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

6/10 Okay

Peter

Traveled with family
nothing special the rooms look tired to call it the hilton
Stayed 3 nights in Jan 2024
Response from Reception on Jan 24, 2024
Hello Peter,Thank you very much for reviewing your experience with us. I would like to extend an apology on behalf of everyone at the DoubleTree Bristol Hotel for not meeting our high standards.We believe in guest feedback being the driving force behind delivering a stellar service and can assure you that your comments have been addressed accordingly. The entire team looks forward to welcoming you back.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on Jan 14, 2024
Hello Steve, Thank you for the generous 5 out of 5 review. The team is glad to know that you have enjoyed your stay at the DoubleTree Bristol North. We look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Good

adam

Business traveler
Liked: Cleanliness, staff & service
Staying in a hotel that still has good food nice!!
Stayed 5 nights in Jan 2024
Response from Reception on Jan 14, 2024
Hi Adam, Thank you for sharing your experience with us. We are happy to that you have enjoyed your stay and the food. The whole team looks forward to the opportunity of welcoming you back soon.Kind regards, Reception

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice but sofa bed too small and uncomfortable for an 11 and 14 year old to share.
Stayed 1 night in Jan 2024
Response from Reception on Jan 12, 2024
Dear Guest, Thank you for your feedback. We are sorry to hear about your experience. Your feedback is forwarded to the manager, and we hope to have another opportunity to welcome you back and better accommodate your needs and wants. Kind regards, Reception

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel fab service
Stayed 1 night in Jan 2024
Response from Reception on Jan 12, 2024
Hi Danielle, Thank you for the amazing 5* star review. We are happy to know that you have enjoyed your stay at DoubleTree Bristol North. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Reception team on Jan 11, 2024
Dear John, Thank you for taking the time to share your recent experience in DoubleTree By Hilton Bristol North. We apologize for any issues you may have encountered during your stay. We look forward to having the opportunity to welcoming you back soon in the near future and provide you with an excellent experience. Kind regards, Reception

8/10 Good

Zeshan

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reception on Jan 10, 2024
Dear Zeshan, Thank you for the 4* rating. We are happy to know you have enjoyed your stay. The whole team looks forward to welcoming you back soon. King regards, Reception

8/10 Good

Cathy

Traveled with partner
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on Jan 8, 2024
Dear Cathy, Thank you for you feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back soon. Kind regards, Reception

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on Jan 8, 2024
Dear Jing, Thank you for the amazing review. We are happy to know that you have enjoyed your stay. The whole team looks forward to welcoming you back soon. Kind regards, Reception

4/10 Poor

Richie

Stayed 2 nights in Dec 2023
Response from Reception on Jan 7, 2024
Dear Richie, Thank you for your feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Good

Rohit, CRAWLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception on Jan 2, 2024
Hi Rohit, Thank you for the 4* star rating. We hope you have enjoyed your stay. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception Team

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a large spacious room for our family or 4. Great breakfast, friendly staff .
Stayed 1 night in Dec 2023
Response from Reception on Feb 7, 2024
Dear Anna,Thank you for taking the time to share the highlights of your stay.All of us at the hotel are pleased to know that we exceeded your expectations and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one-night stay so not entirely representative in some ways but from checkout to room availability parking and breakfast all ran smoothly. We booked late for Christmas night, and we had twin beds, not a double and the source of my only negative. The mattress was appallingly uncomfortable like sleeping on a rock and the reason I would seek alternatives rather than return willingly. Sorry, Hilton but seriously you could do better as your principal function is for your customers to be able to rest comfortably. Had I wanted to wake up with numb limbs and a back that took an hour to straighten I would have slept on the pavement. And what is the mattress made of? It sounded, as I constantly turned to find some crumb of comfort, as if the bulk of it was a bag of tin cans lashed together with a bit of foam rubber. A real shame as the people running the place were extremely friendly and able.
Stayed 1 night in Dec 2023
Response from Reception on Dec 28, 2023
Dear Robert, Thank you for your feedback. Apologies for the inconvenience you had during your stay. Your message is forwarded to the concerned manager who will take the necessary action. I'm sorry again to hear about your experience. Kind regards, Reception

6/10 Okay

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room wasn’t ready on arrival, and had to walk us to the room to ensure it wasn’t occupied
Stayed 1 night in Dec 2023
Response from Reception on Dec 17, 2023
Dear Kieran, Thank you for your feedback. Apologies for the inconvenience you had during check in. Your comment is forwarded to the front of house manager, who will take the necessary action to prevent this from happening again. We hope to welcome you back soon. Kind regards, Reception

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at Doubletree Hotel
We arrived at hotel and didn’t have to wait to long to get booked in , we were lucky enough to be up graded , We took our dog to stay with us also , we had a super king bed that was very comfortable. We ate in the restaurant and had a lovely meal, we swam in the pool and experience the sauna and jacuzzi , the room was lovely and clean with all that we needed. Really lovely stay .
Stayed 1 night in Dec 2023
Response from Reception on Dec 12, 2023
Dear Lisa, Thank you for the 10 out of 10 review. We are happy that you have enjoyed your stay. It would be a pleasure to welcome you back in the near future. Kind regards, Reception

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Weekend away Christmas market
Has a great weekend stay was perfect , bed comfy room clean , swimming pool was clean dinner was nice , when we booked in the lady on the desk was lovely she joined us on the honors and gave a cookie which was really nice, no hassle checking out just dropped key off in drop off box in the morning. Differently would recommend staying at a Hilton again , I will make sure I use again . And the fact that I could use my Tesco points me and hubby will be having more weekends away .
Stayed 2 nights in Dec 2023
Response from Reception on Dec 12, 2023
Dear Sarah, Thank you for the fantastic review, we are happy to know that have enjoyed your stay. The team looks forward to welcoming you back in the near future. Kind regards, Reception

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Reception on Dec 12, 2023
Dear Victor, Thank you for your feedback. We are happy that you have enjoyed your stay. The team looks forward to welcoming you back soon. Kind regards, Reception

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but location not so good
Response from Reception on Feb 7, 2024
Dear GordonThank you for choosing the our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to BristolKind Regards,Reception

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Reception staff friendly on arrival. The welcome cookie was a nice touch. Sofa bed not so comfy for my 11 year old. Breakfast nice..hot drinks machine not working properly. Pastries could be improved. Selection otherwise very good. Bottom of bath peeling..needs a little tlc..room a little old fashioned but good size and quiet. Ev chargers available. Parking is at extra charge. Pool area was clean and usable but a little dated.
Stayed 1 night in Dec 2023
Response from Reception on Dec 8, 2023
Dear Andrea, Thank you for your feedback. We are happy to know that you have enjoyed your stay. Apologies for the inconvenience, your comment regarding the coffee machine is forwarded to the manager. The parking charge is due to the parking spaces belonging to a third-party company. Thank you once again, and we look forward to having you with us again in the near future.Kind regards, Reception

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing again Travelling with a dog nothing was too much trouble Everything was made so easy This is our third time we have stayed and will do again
Stayed 2 nights in Nov 2023
Response from Reception on Dec 8, 2023
Dear Matthew, Thank you for letting us know how much you enjoyed your stay, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind regards, Reception team

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good but could be better
It’s a nice hotel with friendly staff and good breakfast but a few small drawbacks. The hotel is quite dated and rooms are basic. The food is expensive for the quality and portion size. The paid parking is a bit of piss take, you pay £100+ for a room and breakfast and then £6 per night for parking !
Stayed 3 nights in Nov 2023
Response from Reception on Dec 3, 2023
Dear Martin, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology for the inconvenience. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon. Kind Regards, ReceptionEdit Remove

6/10 Okay

Kyomi

Traveled with partner
Lovely nights sleep! Vey quiet at night. The room was not very warm and took a long while to get to a comfortable temperature. The pillows were nice. But there was no shower gel or tiny tube of toothpaste... i was lucky i had brought some! There was a Dirty chair and so much dust under the desk! Clean bed sheets, lovely pillows. Basic room -i would give 2.5 star. There was no pen in the room, so I had to use my make up pencil to fill out the breakfast card, we hanged the breakfast card outside the door
Stayed 1 night in Nov 2023
Response from Reception on Nov 28, 2023
Dear Kyomi,Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you had a good nights sleep! Please accept our sincere apology if your experience this time was not up to your expectation. Your comment about the room is forwarded to the concerned managers to take the necessary action. We do provide dental kits to guests upon request, to note for your next visit. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton very soon.Kind Regards,Reception

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on Nov 24, 2023
Dear Kate, Thank you for the 10 out of 10 review. We are happy to hear that you have enjoyed your stay, and we look forward to welcoming you back soon. Kind regards, Reception

4/10 Poor

M

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not Good Enoygh
Unable to turn off shower. Phone was unplugged from connection in wall so had to move desk unit to reconnect and call reception to report. Unable to use bath in case water stuck on again
Stayed 1 night in Nov 2023
Response from Reception on Nov 9, 2023
Good morning,Thank you for your feedback.We are sorry you had this experience. We will pass your feedback on to the management team.Kind regards,Reception Team

8/10 Good

adam

Business traveler
Liked: Cleanliness, room comfort
Room was lovely although a little dated, the most annoying thing about the place is the stupid car park charges.. i was told they have sold the carpark to parking eye!! Another con and they clearly don't do many repairs to the condition of the carpark, why are all the hotel's falling in to this parking eye trap 😤😤
Stayed 1 night in Nov 2023
Response from Reception on Nov 7, 2023
Dear Adam,Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to hear you had a good stay. Please accept our apologies about the car park, it is indeed a third party company hence the charge.Kind regardsReception

8/10 Good

Morten, London

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fantastic and helpful staff throughout. A little too far from Bristol, Rooms somewhat dated in need of a major refurb.
Stayed 2 nights in Oct 2023
Response from Reception on Nov 9, 2023
Good morning,Thank you for your feedback. We are so happy the staff were so helpful. We will pass on your feedback to management about the rooms.Kind regards, Reception team

10/10 Excellent

Marie

Stayed 1 night in Oct 2023
Response from Reception Team on Nov 3, 2023
Thank you for your 10 out of 10 review. We hope to have you stay again soon. Kind regards,Reception Team

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family hotel for Bristol centre.
We booked this hotel just for a night to explore Bristol as a family of four, x 2 adults and children aged 7 and 4. We parked at the hotel, £6 and lots of spaces. Staff were v friendly and helpful. Lovely pool, perfect for a family swim. Breakfast was good, fresh and lots of options. Short drive to Bristol centre. Would come again.
Stayed 1 night in Oct 2023
Response from Reception on Oct 24, 2023
Dear Ana,We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and enjoyed the hotels facilities. We look forward to having you with us again in the near future.Kind Regards,Reception

4/10 Poor

Paddy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on Oct 23, 2023
Dear Paddy,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team.Kind Regards,Reception

8/10 Good

Gordon

Stayed 1 night in Oct 2023
Response from Reception team on Oct 13, 2023
Thank you for your feedback.Kind regards,Reception Team

10/10 Excellent

chloe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on Oct 2, 2023
Thank you for the great rating! We hope to see you soon again. Kind regards, Reception Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice quiet relaxing stay to meet friends. Good food and friendly service. Good location.
Stayed 2 nights in Sep 2023
Response from Reception on Sep 26, 2023
Dear Anthony,We are truly heartened to receive your generous review of The DoubleTree Bristol North by Hilton Hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Reception

10/10 Excellent

Gerard

Stayed 1 night in Sep 2023
Response from Reception on Sep 25, 2023
Dear Geard,Thank you for choosing to stay at our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception

8/10 Good

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reception on Sep 23, 2023
Dear Guest, Thank you for taking the time to give us your rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!

10/10 Excellent

gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Team on Sep 23, 2023
Dear Guest, Thanks for the great rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!

10/10 Excellent

Edem

Stayed 2 nights in Aug 2023
Response from Reception on Oct 4, 2023
Dear Edem,Thank you for choosing the hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception

2/10 Terrible

Vitali

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not get to stay in the hotel. We showed up only to find out that the hotel had been overbooked by about 5 rooms, and there were others waiting at reception for a solution. The night manager told us that he tried calling all the hotels in Bristol and nobody picked up their phone. I said if I get a different hotel sorted, will you pay for it? He said of course, you'd be doing me a favour. Literally the first hotel I called was happy to accommodate us, but the manager said he didn't have the authority to pay for the other hotel directly, and to email for a refund the next day. More than 2 weeks later I am still waiting for a response to my email, and my 2 phone calls didn't help either. The Doubletree didn't really have a solution on the night, didn't offer us a drink, didn't even seem very apologetic. The other hotel we ended up staying at was way more empathetic and gave us 4 free cocktails, even though our problem had nothing to do with them.
Stayed 1 night in Aug 2023
Response from Reception on Sep 28, 2023
HI Vitali,I have spoken to the team and believe this has been settled through email.Kind regardsReception

6/10 Okay

tony

Stayed 1 night in Sep 2023
Response from reception on Sep 17, 2023
Good morning, Thank you for taking time to leave us a review. Kind regards, Reception Team