Ratings based on 542 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tanzania
nice hotel in a quite locationPosted Sep 23, 2015
Cons: breakfast buffet should include nuts
good breakfast and very nice serene location , about 20 mins drive from city centre
for Everyoneby A verified traveler from London
Posted Sep 7, 2015
Pros: Location, setting, staff at reception.
Cons: Service in the bar area. Air-Con and sound proofing in the rooms.
The staff on reception was very friendly and helpful, check in and check out was straight forward without any delays. The room is a nice quality with everything we needed, the bed was very comfortable. Didn't have a great nights sleep as the room was very hot and the air-conditioning seemed intermittent, there is also a lot of corridor noise with banging doors - so if you are a light sleeper this could be a big issue. We decided to eat in the bar which was a mistake as the service was terribly slow and chaotic even though it wasn't busy. The food was average for the high prices. Great piano player in the bar. The hotel has a free business centre for printing and copying which was really useful. There is a pool and spa in a separate building a few minutes walk away but we didn't use this.
for Everyoneby A verified traveler from New Zealand
Suited our needs for the airportPosted Sep 6, 2015
Pros: Rooms clean and tidy. Excellent breakfast.
Cons: Extra staff when there is a wedding reception to cater for other hotel guests in the dining area.
Location: Very close to Bristol airport.
Reception staff very welcoming and helpful. Due to a wedding reception on the night we stayed it was 20 minutes before the waitress could serve our meal.
for Everyoneby A verified traveler from Surrey
Posted Aug 24, 2015
Pros: The setting, the cleanliness, the staff, the room (especially bathroom), the free wifi, the biscuits and the gym/pool.
Cons: Lose the self-closing element of the bedroom doors.
Location: In Congrebury itself there's a Butterfly House and a huge Wyvale garden centre. Further afield there's Weston Super Mare, Bristol and Cheddar.
We had a super welcome from the reception staff along with a warm cookie each - very nice touch. Our room was gorgeous - I'd say newly refurbished, with a delightful bathroom (we've just returned from a 3 week tour of California/Hawaii and we rated the bathroom better than any we stayed in there!). Large, soft, fluffy towels and toiletries provided. We could not fault the cleanliness - top marks to the housekeeping team. We had the usual TV (with all freeview channels), tea/coffee making facilities, and a hairdryer in the room but also free wifi, a safe and an iron/ironing board. Good air-con/heating once we'd worked out how to operate it! In order to access the gym/pool at 'The Club' you have to leave the hotel but it's literally a 3 minutes walk. The gym had lots of very up to date equipment and staff on hand to help if required. The pool was nice but full of kids at the time we chose to go - we should have left it later. The hotel is set in some nice gardens and there is a seating area by the pond which has a nice fountain in it. My one and only criticism would be that the heavy doors to the rooms are self closing and make a loud bang if not held when closed. Therefore, people leaving early tended to let their doors bang which woke those trying to sleep past 5am! Other than that - a totally fab stay.
by A verified traveler
Quite stylish but a let downPosted Aug 23, 2015
First impressions were really good, stylish rooms but I found the bed so uncomfortable. It was really hard and I felt the spring system through the topping. Bathroom was lovely and shower was very powerful though but it still didn't make up for the bad night sleep
for Everyoneby A verified traveler
Lovely hotel, close to airport.Posted Aug 21, 2015
We arrived early so our room wasn't quite ready, we left our bags at reception and went for lunch at The Club. We then spent some time in the spa, lovely. When we went back to reception to collect our keys our bags had been taken to the room 😌. We were given delicious cookies as a welcoming treat, one of the reasons we keep coming back!!!! The rooms are comfortable and spacious with everything you would need. The restaurant is great, lovely staff, nice surroundings fab food!
for Everyoneby A verified traveler
Mini breakPosted Aug 20, 2015
Relaxing break, clean hotel with good food and atmosphere. Pull out bed in family room was not the most comfortable and the chlorine in the health club was inpleasantly strong to the point of having to leave the pool. It did seem to calm down a little the following day.
for Everyoneby A verified traveler from St Albans
Good hotel and great staff to overcome a problemPosted Aug 11, 2015
We had a lovely stay here. We did have a problem in the restaurant, but it was sorted out most professionally and all credit to Angie in the MPW steakhouse. I ordered a chicken curry, but it was dry and not very hot. When I complained the waitress said she had gone to the kitchen and it was all the same, would I like to order something else. I ordered the Lamb. I then spent the next 20 minutes watching my wife eat her dinner, which was lovely. Still waited some more, a waitress then appeared asking if we would like to order desserts. I first told her that I hadn't had my main course yet, but was fed up with waiting so I would just have a dessert. She rushed off to the kitchen and a minute later, Angie appeared with Lamb in hand, profusely apologising and asked me if I would accept the Lamb with their compliments. An excellent way to handle the situation, and of course I accepted. And the lamb was delicious! Of course now my wife had to sit and watch me eat my dinner! It would have been nicer to eat together, but Angies manner was excellent.
for Familiesby A verified traveler
Views over the Severn Estuary and excellent diningPosted Aug 8, 2015
Pros: Pool, dinner.
Location: quiet location in a country setting but relatively close to Bristol, Bath etc.
Spacious rooms with all the modern facilities expected of a quality hotel - free wi-fi, tea and coffee in the room, immaculate bathroom. Openable windows as well as air conditioning. The hotel is set in extensive grounds and there is plenty of parking. Dinner was excellent with a choice of 3 items per course on the (good value) set menu, plus the a la carte. Good buffet breakfast with friendly staff. Lovely swimming pool - large by hotel standards - in a separate spa building, with jacuzzi, steam room etc. Excellent customer service.
for Everyoneby A verified traveler
Top notch new hotelPosted Aug 4, 2015
New high end hotel and spa. Excellent facility and top staff.