Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
57% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

good customer service

Posted Feb 8, 2016
great customer service shuttle to pick us up then again to drop off at destination when ready to check out clean rooms restraunt on premises with good pizza n cheese bread sticks
Comment from Hotel Management
Mar 6, 2016 by Jay M, Hotel Management
Thank you for your time in reviewing our property. We are happy to provide shuttle service to our guests. Our staff goes the extra mile to provide excellent customer service. As you mentioned, our on-site restaurant is convenient and provides great food and service. We also have on-site laundry for our guests and service station right below the hill. We look forward to your return.
1 out of 5
by A verified traveler

Poor Quality

Posted Feb 1, 2016
Pros: Nothing
Cons: most things
Staff inexperienced. Room in terrible shape. cigarette burns and visible stains in bedding and furniture. 3 out of five lights over sink inoperable. Room was not clean.
Comment from Hotel Management
Feb 5, 2016 by Jay M, Hotel Management
Dear Guest, We apologize for room not being clean, there is no excuse for that. We will use this instance as a teching opportunity for housekeeping to make sure that this does not repeat. We will also address other concerns that you have brought up. We would love for you to visit with us and give us another try.l
3 out of 5
by Trevor from Nashville

leaky door

Posted Nov 26, 2015 on Hotels
Everything I needed for a rest stop. Only complaint was the door didn't have much of a seal which made it noisy and drafty.
Comment from Hotel Management
Jan 30, 2016 by Jay M, Hotel Management
Thank you Trevor for your comments. We are happy to know that we fulfilled everything you needed for a rest stop, and also to note the complaint. I want to assure you that we will address the issue so that others will be comfortable. Thanks Jay M, GM
4 out of 5
by A verified traveler

Good stop on the way

Posted Sep 29, 2015
The Knights Inn was just right for a quick stop in the middle of my drive. Convenient location, clean, and friendly staff. I recommend it as a good place to spend a night.
Comment from Hotel Management
Oct 1, 2015 by Jay M, Hotel Management
Thank you for taking the time to review our property. You hit the nail on the head in terms of describing our property. Clean, Friendly, and reasonable rates. We provide good value for our guests. Thanks and come back on your way back.
4 out of 5
by Jesse from Roanoke, VA

Good for the price

Posted Sep 22, 2015 on Hotels
Pretty cheap hotel that is good customer service-wise. I stay here every time I visit my girlfriend at Emory and Henry because it's so close.
Comment from Hotel Management
Sep 27, 2015 by Jay M, Hotel Management
Thank you Jesse for taking the time to review our property. We are glad to have made a positive impression on you and Thank you for your repeat patronage. We strive to achieve a great price to quality ratio and also are eager to serve our guests. Come back and see us soon
5 out of 5
by A verified traveler from Illinois

Convenient motel right off interstate

Posted Sep 20, 2015
Pros: The effort of the employees to make our stay a good one.
Location: I was there for a reunion so I was not into tourist type things. There was an excellent restaurant, Iron Skillet, across the road and several conveni
I recently stayed four nights at the Knight Inn in Glade Spring, VA. I found the owner/manager Jay extremely helpful and accommodating. I travel with three small dogs and there was no problem nor cost for them. The cleaning lady was very nice, asking if we needed anything extra, which we did not, more than willing to make our stay a pleasant one. I would recommend this motel to anyone traveling in that area.
Comment from Hotel Management
Sep 26, 2015 by Jay M, Hotel Management
Thank you Mikki for your detailed review. We try to go above and beyond to serve our guests. Our staff takes pride in their work and it shows. Please come back and visit us when in the area. Thanks
3 out of 5
by A verified traveler

Posted Sep 10, 2015 on Hotels
Comment from Hotel Management
Sep 11, 2015 by Jay M, Hotel Management
Thank you for taking an online survey. We hope to deliver 5 star worthy rating on your next stay. Thanks
3 out of 5
by Andrew from Birmingham, England

Acceptable cheap accomodation.

Posted Sep 1, 2015 on Hotels
Two night stay whilst attending Nascar weekend at Bristol. Obviously being a motel there was some noise from the adjacent highway. Overall good value for money.
Comment from Hotel Management
Sep 10, 2015 by Jay M, Hotel Management
Thank you for your comments. We strive to provide clean and comfortable room at a good value. We also have on-site restaurant and guest laundry, as well as plenty of free parking. Come back to see us when you visit Bristol for NASCAR again.
1 out of 5
by A verified traveler

Posted Aug 28, 2015
Cons: Maintenance
motel was clean, but laying in bed and seeing the ceiling falling down - not good - bathroom door had hole in it - not good.
Comment from Hotel Management
Sep 10, 2015 by Jay M, Hotel Management
Thank you for your feedback. Constructive feedback helps us do better for the next guest. We apologize for the inconvenience. We've addressed the issues that you've pointed out. Come back and visit us to impress you next time.
3 out of 5
by Jon from Palmerton, PA

Sufficient

Posted Aug 27, 2015 on Hotels
Our room was adequate. The bed was very comfortable. The rooms were old but, clean. The owner was very hospitable.
Comment from Hotel Management
Sep 10, 2015 by Jay M, Hotel Management
Thank you for your time in writing this review. Thanks for appreciating the cleanliness of our rooms, our staff continues to better each and every day to impress our guests. If they do well and the guests keep coming back, it's a win-win situation. Come back and see us again if you are in the area.