Meeting facility

Reviews of Mercure Bristol Brigstow Hotel

4 out of 5
Mercure Bristol Brigstow Hotel
5-7 Welsh Back, Queen Quay, Bristol, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 382 out of 1000 reviews" "
Rating 8 - Good. 459 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Alexis

Stayed 1 night in Jul 2021

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Lindsay

Stayed 1 night in Jul 2021

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay at this hotel, bed was broken, air conditioning broken, didn’t stay in the upgraded room we paid for. No tea or coffe facilities in the room, only one lift work, wasn’t offered anything help discount nothing at all. No cups in your room no kettle nothing. Paid for queen room , had a view of car park. Was a birthday night away. Stayed in room 309. Never ever again.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Great location, but noisy with window open even at 4am. Breakfast very disappointing just about warm. The toast was the hottest item!
Stayed 1 night in Jul 2021

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
average at best
not good value for money, and not great for families
Stayed 1 night in Jul 2021

4/10 Poor

Mark

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall the stay was ok. The location was good (very central for the city centre) and the staff were excellent - very friendly and helpful. The main issue was that during the recent heatwave the air conditioning was non existent so that the room was incredibly warm. This meant that it was virtually impossible to sleep at night (although we had a fan in our room which helped slightly).
Stayed 2 nights in Jul 2021

4/10 Poor

Julia

Stayed 1 night in Jul 2021

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Good but needs some upgrades
Hotel is fine perfect location. The rooms would benefit from air conditioning as this made out sleep uncomfortable. Otherwise easy check in. Room clean and adequate. Parking cost £20 for NCP located behind the hotel as it has no on-site parking. Even with parking ‘validation’ by the hotel it was another £20 for this. I’m sure the hotel could agree for rates better than this.
Stayed 1 night in Jul 2021

4/10 Poor

SUET YAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Marius

Stayed 1 night in Jul 2021

10/10 Excellent

Chris

Stayed 2 nights in Jul 2021

8/10 Good

DANIEL

Stayed 1 night in Jul 2021

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice view from the room
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and dated property which was badly maintained and cleaned. It fell below the mark for a 4 star hotel and we had a disappointing stay. Reception staff were all very friendly though and it is well located.
Stayed 2 nights in Jul 2021

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Huge disappointment and waste of money!
We stayed at Mercure Bristol Brigstow for 1 night and unfortunately it was just awful. On arrival we were greeted by a member of staff who didn't seem very interested in being there. Once we received our key card we headed to the lifts...... When doing my research before booking this hotel I saw comments that the lifts were out of order, these reviews were from over 18 months ago and to my disappointment one of the lifts were still out of order!! The room itself was immaculate! It was clean, spacious and seemed very nice. However, we soon learnt that the air conditioning did not work and the room was boiling! In addition to this, there was a fan in the wardrobe so I assume they know of the issue. When the heat of the room became uncomfortable we decided to head to the hotel bar. On arrival we were greeted by yet another unenthusiastic member of staff who was not wearing a mask or social distancing who showed us to a table and when I asked for a bar menu he simply said 'we don't do bar menu's'. After a hot and sweaty nights sleep it was time for breakfast, which was yet again was disappointing. After checking out I headed to my car, which I parked in the NPC car park behind the hotel (the hotel's recommendation) only to find my car had been broken into and personal belongings stolen. I know this is not the fault of the hotel but when I went back to inform reception they simply said that it is a common occurrence. In conclusion, I would strongly suggest avoiding this hotel!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the quality of room. The parking at NCP is a bit expensive at 19£ for 24 hrs.
Stayed 1 night in Jul 2021

6/10 Okay

Nick

Stayed 1 night in Jul 2021

10/10 Excellent

joanne

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Lee

Stayed 1 night in Jul 2021

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Disliked: Room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Hotel.
Clean neat hotel with good attention to detail and great loaction. Parking is only 2min walk away and subsidised.
Stayed 1 night in Jul 2020

8/10 Good

Dan, London

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we had some noisy neighbours just after midnight but staff staff did not respond via the whatsapp number provided (room phones removed due to COVID-19) which was disappointing. Otherwise - Excellent value and location
Stayed 2 nights in Jul 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
It was such a lovely stay! They don’t have phones for room service so when we ran out of something we had to call a Whatsapp number - but they only answered it once the whole time we were there!
Stayed 3 nights in Jul 2020

10/10 Excellent

Wayne, Bristol

Traveled with partner
Liked: Cleanliness, staff & service
Leaking shower and tap in bathroom. Dirty rug. Other than that fine, breakfast was lovely.
Stayed 1 night in Jul 2020

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Trp to Bristol
Staff super friendly. Bed was cosy. But lights flickered and made buzzing noises, lamp did not work. Shower door did not close.
Stayed 1 night in Jul 2020

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and reassuring restrictions in plac
Excellent set up for covid restrictions. We'll looked after again
Stayed 3 nights in Jul 2020

10/10 Excellent

Will, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Room is spacious and clean as well as it was the bathroom. Easy check in/out Only little low is that air conditioning was not that strong and opening the window was impossible due to security measures!
Stayed 2 nights in Jul 2020

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, nice room, nice staff
Lovely staff, nice room, light and airy (and spotless) Only compaint - no power sockets near the bed
Stayed 1 night in Jul 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was very good value, an excellent room. Faultless in all ways
Stayed 1 night in Jul 2020

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Mandy on Mar 17, 2020
Dear Sean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

10/10 Excellent

Scott

Stayed 1 night in Mar 2020
Response from Mandy on May 12, 2020
Good Morning Scott, Thank you very much for taking the time to review your stay with us. We are delighted to see that you had a 10/10 stay and we look forward to welcoming you back to our hotel in the near future. Best Regards, Mandy Reception Manager

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay. Comfortable and quiet room not far from the centre of Bristol
Stayed 1 night in Mar 2020
Response from Mandy on Mar 17, 2020
Dear Duncan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Mandy on Mar 17, 2020
Dear Carl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-positioned, pleasant and reasonably-priced hotel. It would be nice if they could offer a bigger discount on the NCP car park one uses when staying there.
Stayed 1 night in Mar 2020
Response from Mandy on Mar 17, 2020
Good Afternoon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mandy on Mar 17, 2020
Dear Gary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Mandy on Mar 17, 2020
Dear Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Mandy on Mar 17, 2020
Good Afternoon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

8/10 Good

Jane, Portsmouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect. No lifts working, not advised before visit. Room very hot.
Stayed 2 nights in Feb 2020
Response from Mandy on Mar 17, 2020
Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mandy on Mar 17, 2020
Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Visit
25% Discount on car parking. Room was very clean. Lift was broken so some poor man at reception had to carry suitacase up 6 floors! Was a bit of a pain doing without the lift but apprently if we should have been informed by Hotels.com before our visit.
Stayed 1 night in Jan 2020
Response from Mandy on Mar 17, 2020
Dear Jessica, Thank you for the great rating of our hotel! We do apologise for the inconvenience of the lifts I can confirm that we now have one in working order. I hope that we will be able to welcome you back to our hotel in the near future. Best Regards, Mandy Sincerely,